• Skype

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Overview

Skype has a rating of 3.6 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Skype most frequently mention video call. Skype ranks 52nd among Chat sites.

  • Service
    13
  • Value
    13
  • Shipping
    7
  • Returns
    7
  • Quality
    14
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • It has better video quality then other instant messengers, e.g. Yahoo and MSN.

Critical highlights

  • Anyway, after several attempts over several days I was finally able to chat with customer service.
How would you rate Skype?
Top Positive Review

“A nice application to use Business and personal use”

Abrar A.
7/11/21

Skype is valuable in business, It permits individuals to work from the home, it has numerous accommodating highlights including bunch video considering that saves a great deal of movement time and cash for the organizations, organizations can speak with associates, and it assists the organizations with conveying bunch gatherings from better places. Easy to use. Easy maintenance. Easy to connect to another person.

Top Critical Review

“Big mistake”

Stuart H.
4/8/21

I needed to switch my phone supplier as Skype did not integrate with my new CRM and it did not work most of the time either (they blamed my WiFi, but all other communication systems work fine). I followed the full switching procedure several times together with the new telecoms provider but Skype have been extremely unhelpful, refusing to provide the details we need, leaving us to have to keep guessing and use trial & error. After nearly 6 months of trying to get this resolved, I have had to cancel the Skype contract and lose the phone number too. Not ideal for my business, but I cannot spend any more time chasing them up. When you need to contact them, it takes a significant amount of time waiting in queues and then waiting for each response as the support operators assist multiple people at a time. They then never get back to you when they promise (despite telling them I don't believe they will get back to me - they insisted they definitely will and make promises which they inevitably always break). Taking this service has been a big mistake.

Reviews (93)

Rating

Timeframe

Other

Reviews that mention popular keywords

video quality (3) customer service (3)
Thumbnail of user ketan.mehta
1 review
0 helpful votes
August 24th, 2023

Good luck trying to fully cancel your membership. Days are limited for such scamster companies and their practices. This company will never regain trust.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stuarth137
1 review
0 helpful votes
April 8th, 2021

I needed to switch my phone supplier as Skype did not integrate with my new CRM and it did not work most of the time either (they blamed my WiFi, but all other communication systems work fine).

I followed the full switching procedure several times together with the new telecoms provider but Skype have been extremely unhelpful, refusing to provide the details we need, leaving us to have to keep guessing and use trial & error.

After nearly 6 months of trying to get this resolved, I have had to cancel the Skype contract and lose the phone number too. Not ideal for my business, but I cannot spend any more time chasing them up.

When you need to contact them, it takes a significant amount of time waiting in queues and then waiting for each response as the support operators assist multiple people at a time. They then never get back to you when they promise (despite telling them I don't believe they will get back to me - they insisted they definitely will and make promises which they inevitably always break).

Taking this service has been a big mistake.

Service
Value
Quality
Thumbnail of user jonathanm515
16 reviews
113 helpful votes
May 29th, 2020

I stopped using Skype a few years ago and this is why. I was getting one friend request after another from these so called women that kept sending me links to join porn websites. Blocking and reporting was not working as they just kept on coming. Read the Skype forum and other people were having these same issues but staff weren't listening and only closed the threads. In the end I got so annoyed and fed up with it, I quit Skype.

Thumbnail of user lawrencec439
1 review
0 helpful votes
March 26th, 2021

One day my skype account didn't work. I undated everything nothing! After some time I finally tried to cancel my subscription but couldn't. Had to call my credit card company to shut down the card. Even to write this review it says if I don't include my subscription It may not get posted. Terrible.
Larry

Service
Value
Shipping
Returns
Quality
Thumbnail of user personale2
18 reviews
7 helpful votes
August 2nd, 2022

2nd attempt, got error message to "contact support" first attempt did not go through.
If you want a more honest idea of skype try looking at trustpilot.
The many users there give it like less than two stars. I really don't see how skype got such a high rating here as it doesn't deserve it.

This is what you can expect from skype and has happened to me on more than one occasion:

Charging my credit card after saying was free trial for 30 days. Then recurring charges that my bank had to stop.

Deleting your account for so called "security reasons" meaning the skype staff didn't get laid the night before. There was no security issue, they just like to delete accounts for no particular reason. Trust me it happens alot.

Many reports of them spying on your chat and they have not denied it when they were asked.

Phone calls are NOT encrypted once they leave the skype servers, so others can hack your private conversations also if they know how.

Skype USED to be a very good program a few years back until Microsoft took it over and ruined it, like they have with so many acquisitions.

Tip for consumers:
warn your bank about skype unauthorized credit card charges.
copy all your contacts cuz skype WILL nuke your account when you go overseas or use another computer. Very intrusive on your home machine. DO NOT discuss anything you don't want the public to hear. Skype employees spy on chat.

Products used:
chat service

Thumbnail of user claytonr10
61 reviews
310 helpful votes
March 13th, 2018

Just like anything else Microsoft buys, when Microsoft buys it, it turns into absolute crap real quick. If you're gonna use this malware/spyware, I suspect using it on a mac so your chances of getting infected are much more slim.

Skype, you were doing just fine until you partnered up with Microsoft. Now my Skype account that I signed up with through facebook several years ago, no longer works and all my conversations with friends are gone because you require a Microsoft email to sign up. I had to sign up for one just to use Skype.
You're supposed to broaden your platform not narrow it down.

Aside from that, it gets 2 stars instead of 1 just because I been using it for years to keep in touch with family members and loved ones. Skype is a better alternative for this than Facebook because you're just talking to people. Not venting out all your life's problems in a public post. Skype works well with all that.

But now it's time to do away with you, Skype. This is goodbye.

Thumbnail of user tellingdat
15 reviews
95 helpful votes
April 3rd, 2020

Terrible IM program unreliable. Cannot change computers-you will not be able to login. If you travel you skype will be unavailable to you since they automatically identify you as a hacker and block your account. Spy on your chat and will delete your account for promoting other im programs. Corrupt, incompetent company with bad user interface and poor support.

Tip for consumers:
Skype USED to be good until Microsh*t took it over and ruined it along with everything else they acquire.

Products used:
switched to LINE. much more reliable.

Thumbnail of user douwantmyreviewo
1 review
0 helpful votes
November 1st, 2019

Cannot search members on Skype, returns error messages.
Messages undelivered, never received.
I believe Skype is hacked, probably internally by it's own staff.
Do not trust this app with any personal info.
Dishonest charges to bank without permission. Corrupt company earlier comment did not show here, This site not tor friendly, they want to track you.

Thumbnail of user farhadj1
4 reviews
0 helpful votes
March 23rd, 2020

It's good because everyone has an account, but Zoom is much better for business style meetings and conferences

Thumbnail of user abrara15
2 reviews
0 helpful votes
July 11th, 2021

Skype is valuable in business, It permits individuals to work from the home, it has numerous accommodating highlights including bunch video considering that saves a great deal of movement time and cash for the organizations, organizations can speak with associates, and it assists the organizations with conveying bunch gatherings from better places.
Easy to use.
Easy maintenance.
Easy to connect to another person.

Tip for consumers:
Video gathering.
Introduce android telephones.
Cross-stage Support.
Decrease in Travel Costs.
Expansion in Revenue and Opportunities.
Cost Savings.
Validation.

Products used:
Different Service

Service
Value
Shipping
Returns
Quality
Thumbnail of user britannas
3 reviews
3 helpful votes
January 11th, 2020

Skype is still a very solid international phone calling provider, it was one of the first to start video conference rooms, but is slower than newest version of chat rooms is still good

Thumbnail of user consumrj
9 reviews
7 helpful votes
July 31st, 2020

Positive reviews must be from skype employees or those who use it on one device only and are technically ignorant.

Skype is basically spyware. It spies on your browser activity, recording and tracing it while u use skype instant messaging.

Run by microsuck they will delete your account for criticizing them in your private skype messages.

Slow to load and sign in. Frequent login problems. Cannot change devices or account will be blocked-another spyware feature.

Try line. It's better. In fact there are many IM programs that are better than skype.

Thumbnail of user danielb106
58 reviews
206 helpful votes
April 16th, 2018

Signed up for Skype and used it for a few months and it worked well. The nightmare began when I tried to cancel my subscription. You may find this hard to believe but first I had to create an account to close an account. HUH? Anyway, after several attempts over several days I was finally able to chat with customer service. I explained that I wanted to cancel my subscription and guess what... SHE COULDN'T DO IT! She was however, able to direct me to a previously unknown page. I completed the process and now the coup de grace. On a virtually instantaneous internet service with electronic account maintenance it will take 30 DAYS! I guess they just want to get one more monthly payment? UPDATE: I waited the required month and would you believe I was still unable to figure out how to cancel the service. Solution: Cancelled auto-pay with my bank. To Skype I say "Nanny, Nanny Noo Noo!

Thumbnail of user jenl176
1 review
0 helpful votes
April 4th, 2021

Is it just me? I've scoured the skype website to see if I can chat or call support and can find nothing. Every time I try to weave my way through the "Contact us" category to an actual person I end up back in the same Groundhog day of their virtual agent trying to guess(badly) at what my problem is. It SHOULD NOT BE THIS HARD. I ordered a monthly international credit for 200 minutes to Nicarague, assuming this would be more or less a 30 day thing, for $30. Turns our it expired at the end of THAT month... 3 days later. It also never worked. I'm trying to call to rectify the situation and it seems impossible. If anyone knows the fast track will you please share it with me?

Tip for consumers:
Dont.

Products used:
None.

Thumbnail of user dickl22
7 reviews
12 helpful votes
July 29th, 2018

I remember in the begining...
These Skype ONLY webcams...
Boi oh boi did i get ripped of by Skype Hype
I never liked it and or the idea of it.
Now though, i can accept the idea,
But again. It won't offer canadian numbers
And is an app only call thing. So wifi needed.
Textnow does the same for free. And offers Service providing for around 20~40$ so...
Just sad they also are not in canada yet id pick it up over my landline
But skype to me. Remains just an overhyped brand like facebook.
It was indeed the one that launched the whole crave so ill give it credit to that

Thumbnail of user viviann40
2 reviews
2 helpful votes
July 3rd, 2018

I use Skype pretty much every day. When I turn video on, sometimes the voice and movie doesnt come together. Its not always though its frustrating. But I like the message icon. Its so cute.

Service
Value
Thumbnail of user liamc25
43 reviews
1 helpful vote
January 18th, 2021

Effective and 100% efficient. I only wish it didn't cost so much for the services that require a fee, especially in this day and age

Thumbnail of user zoeyp4
11 reviews
8 helpful votes
October 28th, 2020

Skype is most secure site for video calling for office meetings or family video calls, etc. And a very good option for conference calls as well.

Thumbnail of user sumguys
5 reviews
13 helpful votes
September 1st, 2019

Like everything else they touch microsuck ruined skype. It's hacked, u cannot maintain the same id/account. It's slow as molasses and they are dishonest, charging me for phone credits I did not approve after lying that they would not be imposed for several weeks. Bunch of wankers, I hope they are getting good salaries for their scam product. There is no limit what people will do to keep a job, they will work for liars and scammers and pretenders. U cannot keep the same skype id if you change computers without going through a bunch of bureaucratic crap verification procedures that usually fail. Their interface is very user unfriendly and you must stumble around wasting a lot of time trying to figure out how their crap program works or doesn't. Hopefully Trump will break up some of these consumer abusive companies, and now would not be anytime too soon. Started by a thief, billy boy gates and descending into a big incompetent company that, after years and years STILL cannot produce a good OS and is becoming more and more abusive with its totalitarian spying on your net activities. Really, these people should be in prison, not making money on the net. Sitejabber must be in cahoots with MS, since you cannot use a proxy to post here and you must enable javascript so they can track and profile you and maybe even ID you.

Thumbnail of user clairm15
2 reviews
23 helpful votes
May 16th, 2016

My Skype account was hacked. (I since learned there is a way to do that and I dont want to give too much information as to how that was done. It was very obvious as to what they did when I looked at my account.) Through the auto recharge set up with my PayPal and then with my bank account the hackers managed to take hundreds of euro from me. They ran through my Skype credit and straight into the auto recharge which is linked with my PayPal account. Multiple repeat takings emptied my PayPal balance inside a minute. Then in a domino effect they used the same method with the auto recharge function to get into my bank account. By the time more than 400 euro was taken my banks fraud detection shut it down. In the end the hackers cleaned me out of more than 600 euro. My Bank paid me back as did PayPal. The scam and hack is/was very obvious. Could not be calls as autorecharge went through consequetively within seconds running into hundreds of euro. Skype did not and have not been co operative at all with this. Disgusted with Skype and strongly recommend everyone to not have auto recharge set up with Skype. You are open to the same hacking and scam I was and your bank may not be as supportive as mine was. Skype certainly wont be.

Thumbnail of user karusunek
Samuel P.
96 reviews
307 helpful votes
September 22nd, 2017

Skype is one of those tech horror stories that you don't really believe until you have tried to use it yourself. Having used it for nearly 8 years, I have seen it go from a promising online communications platform to a platform that has nearly every conceivable problem one could possibly face when using it. The quality of video and audio is all over the place with some cases being a completely pleasant experience while a call with the same person can have major problems causing the call to drop.

The platform is ripe for abuse by spam bots interested in spreading their malicious links to any and all users they are able to find. The number of spam contact requests I get is increasing month after month, making it an unpleasant experience. I dislike getting a ton of requests from users that have images that minors should definitely not be seeing on a platform that doesn't require you to be 18 to use.

The customer service or lack thereof ensures that if you have an issue with billing that you'll be more likely just dealing with it at your bank rather than with their support since their support doesn't actually speak English as the primary language. I understand why companies would outsource a lot of their customer service, but when the agents that you're communicating with actually have no clue what you're talking about despite the fact that you're using their own terminology as found on the Skype website, it creates an incredibly unpleasant experience where you're pretty much guaranteed to not get what you need.

Skype has quite factually sold me a Skype phone number that they did not have the rights to sell me given that it was enabled in my account and I was able to make calls with that as my call back number, but when my aunt tried to call me back from her cell phone, she reached some Todd who had the number for two years through T-Mobile. Skype didn't even know which phone numbers they actually had access to and which ones they didn't.

Ever since Microsoft took over the Skype platform it has been getting worse and worse in almost every single conceivable way whether it be through the Skype application on Windows (I prefer to use the actual program rather than the hilariously unfocused and disorganized Windows app on Windows 10) or the Android application. Even the web-browser version when used on Chrome OS is just terrible in every single way. Adding contacts and not being able to actually explain to them who you are just makes for awkward additions if someone cannot remember who you are from the picture you used which is now low resolution because adding it in the web interface downgrades it for some reason.

Microsoft makes every single effort to make this an unpleasant experience. I wouldn't be surprised if they rebrand the entire thing over the next two years or so because performing even a small amount of research online will show you two things:

1) They are bleeding users as many of their long-term users are switching to competing platforms like Discord

2) No one is having a positive experience.

Thumbnail of user sarahv20
3 reviews
3 helpful votes
November 11th, 2015

Like, my skype app is so glitchy, I have to constantly get out of it and go back into it just to talk to someone. Also, the CAPS is broke cause I've got to constantly insert the caps function every time, after I enter my text. It's annoying to do and wastes time. Another thing is that some of my messages don't send over skype mobile. Not only that, it happens a lot to my friends trying to respond to me. I don't get calls either when I'm called upon.

The buttons are probably broken too, because ever since the latest update, I'm barely able to send a thing. I can barely press the send button without pressing the emoji one. That's very annoying as well. And when I do press onto the send button, it doesn't even send most of the time. Like, I have to press it a few times to actually get it and avoid the emoji button, but not to miss the send button.

Everything is just so glitchy and stuffed into each other.

Value
Quality
Thumbnail of user jasonp52
3 reviews
3 helpful votes
April 8th, 2015

Skype is such a cornerstone of online communication nowadays that it's almost entirely useless to write a review for it. Everyone knows about it. That is why it's completely buffling that for the last several months Skype completely neglected the ever-worsening problem with its mobile app for Android. Put it simply - it doesn't work. Constantly crashing mid action, drops calls, and randomly shuts down. Worst of all, the issue is not being publically adressed by the company on the forums. Whatsapp's announced video calling feature can't get here soon enough.

Service
Quality
Thumbnail of user paull426
2 reviews
0 helpful votes
November 7th, 2018

I use skype to keep in touch with distant friends and relatives. We can call each other and even see ourselves through webcams. Most technical problems are easy to fix cuz they are not always the fault of skype but of bad mic or camera

Thumbnail of user davidb169
1 review
2 helpful votes
November 10th, 2013

In the past three months I have lost just under $100 from spammers on Skype.

My account was used as a spammer's delivery tool in Sweden. Over one-thousand SMS texts were sent from my account - half in September and half early November.

In September, a hacker gained access to my account and began to spam people in Sweden with texts. I promptly went to Skype customer service - attempted to resolve the issue, be refunded and move on. We took all the necessary steps to recover my account and make sure that nobody gained access to it again. Customer service agreed to refund me for the "Auto-recharge" cycles that occurred 5 times during the hacker's shenanigans and cost me $14 each time.

Since then I have cancelled auto-recharge.

However, I have still not been refunded.

If that isn't enough - in the past few days THE EXACT SAME THING has happened to me.

I followed the same steps, talked to Skype customer service. Did all of the security measures to ensure that it didn't happen again. I explained to them that even though my "auto-recharge" was turned off - it WAS STILL HAPPENING. They promptly continued on with the same security measures that did not protect me the first time... or the second time.

Upon me asking for a refund due to their inability to secure my account, the customer service rep then told me that it's not their responsibility.

Allow me to make that clear to anyone willing to give Skype their personal information and/or money - IT IS NOT SKYPES' RESPONSIBILITY TO KEEP YOUR ACCOUNT SECURED.

After spending 1.5hrs on the live chat with a customer service rep dodging my requests for a refund, he told me that they needed to "convert this communication to email so we could further investigate the said issue". On my approval of this "conversion" the chat was ended by the rep.

Full transcript available on request.

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