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How would you rate Skype?
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Virginia
1 review
1 helpful vote
Follow jaclyn c.
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I think I ahve no lcue who or what they are. Never been on the site before. Yet I am being billed multiple times a day? How did they get my information? Research online shows this is an on going problem with Skype.

Date of experience: October 28, 2009
Kyrgyzstan
3 reviews
3 helpful votes
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Skype is such a cornerstone of online communication nowadays that it's almost entirely useless to write a review for it. Everyone knows about it. That is why it's completely buffling that for the last several months Skype completely neglected the ever-worsening problem with its mobile app for Android. Put it simply - it doesn't work. Constantly crashing mid action, drops calls, and randomly shuts down. Worst of all, the issue is not being publically adressed by the company on the forums. Whatsapp's announced video calling feature can't get here soon enough.

Date of experience: April 8, 2015
Virginia
27 reviews
58 helpful votes
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I bought a Skype number
February 22, 2013

I bought a Skype number. Sometimes it does not work. That's why I did not continue using it. I had a contract for 3 months, but after that they automatically charged me for another 3 months. They will charge you automatically until you go to their website, and terminate your contract.

Date of experience: February 22, 2013
Mexico
1 review
3 helpful votes
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Their forums are filled with complaints from users who can't use their CC to buy more time, with the lack of anyone to talk to, with the lack of anyone telling them what's wrong, with declines on the CC when Skype actually billed them. This all happened to me as well. They stink as a company when you have a problem that they cause. Stay away give your money to a Company that cares.

Date of experience: April 1, 2011
Japan
2 reviews
2 helpful votes
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Its ok.
July 3, 2018

I use Skype pretty much every day. When I turn video on, sometimes the voice and movie doesnt come together. Its not always though its frustrating. But I like the message icon. Its so cute.

Date of experience: July 3, 2018
California
3 reviews
3 helpful votes
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Mobile/app sucks
November 11, 2015

Like, my skype app is so glitchy, I have to constantly get out of it and go back into it just to talk to someone. Also, the CAPS is broke cause I've got to constantly insert the caps function every time, after I enter my text. It's annoying to do and wastes time. Another thing is that some of my messages don't send over skype mobile. Not only that, it happens a lot to my friends trying to respond to me. I don't get calls either when I'm called upon.

The buttons are probably broken too, because ever since the latest update, I'm barely able to send a thing. I can barely press the send button without pressing the emoji one. That's very annoying as well. And when I do press onto the send button, it doesn't even send most of the time. Like, I have to press it a few times to actually get it and avoid the emoji button, but not to miss the send button.

Everything is just so glitchy and stuffed into each other.

Date of experience: November 11, 2015
California
3 reviews
1 helpful vote
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I got my new Kindle HD 7" yesterday. I downloaded the SKYPE app. This was the main reason that I upgraded from the original Kindle Fire. I did a Skype session this afternoon with my daughter-in-law and grandbaby this afternoon. Worked wonderful! I had no problems whatsoever getting it working. I already had a Skype account that I used on my desktop computer.

Date of experience: April 4, 2015
Massachusetts
1 review
0 helpful votes
Follow Ketan M.
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Good luck trying to fully cancel your membership. Days are limited for such scamster companies and their practices. This company will never regain trust.

Date of experience: August 24, 2023
Spain
2 reviews
23 helpful votes
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My Skype account was hacked. (I since learned there is a way to do that and I dont want to give too much information as to how that was done. It was very obvious as to what they did when I looked at my account.) Through the auto recharge set up with my PayPal and then with my bank account the hackers managed to take hundreds of euro from me. They ran through my Skype credit and straight into the auto recharge which is linked with my PayPal account. Multiple repeat takings emptied my PayPal balance inside a minute. Then in a domino effect they used the same method with the auto recharge function to get into my bank account. By the time more than 400 euro was taken my banks fraud detection shut it down. In the end the hackers cleaned me out of more than 600 euro. My Bank paid me back as did PayPal. The scam and hack is/was very obvious. Could not be calls as autorecharge went through consequetively within seconds running into hundreds of euro. Skype did not and have not been co operative at all with this. Disgusted with Skype and strongly recommend everyone to not have auto recharge set up with Skype. You are open to the same hacking and scam I was and your bank may not be as supportive as mine was. Skype certainly wont be.

Date of experience: May 16, 2016
Texas
18 reviews
9 helpful votes
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Update 8-2024: Skype is still stealing by making unauthorized credit card charges to your bank. They are either DOWNRIGHT THIEVES or they are so screwed up lacking security that they allow hackers to make unauthorized ccard charges. A class action lawsuit against this ripoff subsidiary of micro$#*! is in order. Voice quality is good, but numbers reported BLOCKED by user were NOT blocked according to the numbers owner. MS is an evil company, they ruin everything they acquire, no surprise their found was the sociopath Gates. Problem is there aRE NO good voip providers online. They are ALL crooks as far as I have been able to determine. So you have to decide: Do you want good quality calls and are you willing to let them steal from you to get them?

2nd attempt, got error message to "contact support" first attempt did not go through.
If you want a more honest idea of skype try looking at trustpilot.
The many users there give it like less than two stars. I really don't see how skype got such a high rating here as it doesn't deserve it.

This is what you can expect from skype and has happened to me on more than one occasion:

Charging my credit card after saying was free trial for 30 days. Then recurring charges that my bank had to stop.

Deleting your account for so called "security reasons" meaning the skype staff didn't get laid the night before. There was no security issue, they just like to delete accounts for no particular reason. Trust me it happens alot.

Many reports of them spying on your chat and they have not denied it when they were asked.

Phone calls are NOT encrypted once they leave the skype servers, so others can hack your private conversations also if they know how.

Skype USED to be a very good program a few years back until Microsoft took it over and ruined it, like they have with so many acquisitions.

Date of experience: August 2, 2022
Maryland
59 reviews
209 helpful votes
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Skip Skype" or the "Continuing Saga
April 16, 2018
Updated review

Signed up for Skype and used it for a few months and it worked well. The nightmare began when I tried to cancel my subscription. You may find this hard to believe but first I had to create an account to close an account. HUH? Anyway, after several attempts over several days I was finally able to chat with customer service. I explained that I wanted to cancel my subscription and guess what... SHE COULDN'T DO IT! She was however, able to direct me to a previously unknown page. I completed the process and now the coup de grace. On a virtually instantaneous internet service with electronic account maintenance it will take 30 DAYS! I guess they just want to get one more monthly payment? UPDATE: I waited the required month and would you believe I was still unable to figure out how to cancel the service. Solution: Cancelled auto-pay with my bank. To Skype I say "Nanny, Nanny Noo Noo!

Date of experience: April 16, 2018

Skip Skype (or just be prepared).
March 15, 2018
Previous review

Signed up for Skype and used it for a few months and it worked well. The nightmare began when I tried to cancel my subscription. You may find this hard to believe but first I had to create an account to close an account. HUH? Anyway, after several attempts over several days I was finally able to chat with customer service. I explained that I wanted to cancel my subscription and guess what...SHE COULDN'T DO IT! She was however, able to direct me to a previously unknown page. I completed the process and now the coup de grace. On a virtually instantaneous internet sevice with electronic account maintenance it will take 30 DAYS! I guess they just want to get one more monthly payment? Greedy.

Date of experience: March 15, 2018
California
9 reviews
22 helpful votes
Follow Rachell K.
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Skype is a good communication tools. It helps people connect from one place to another. Online chatting and video chatting with friends, family and love ones. I've been using this for 5 years. So far I didn't find trouble in using this except for the premium usage of Skype. But even if you are not in the premium account still it functions well.

Date of experience: April 16, 2014
Germany
2 reviews
0 helpful votes
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Awesome
May 9, 2015

I downloaded this app because I wanted to stay in touch with my mom and close family. It was the best thing I ever did! Now, my kids can stay in touch with there Grandma. No need to rack up your phone bill nor your precious cell phone minutes. It's so easy to use my Grandma uses it a lot! Thanks Skype for making it possible. When you need it the most, communicate with Skype! Download it today! Works well with any tablet!

Date of experience: May 9, 2015
Serbia
25 reviews
66 helpful votes
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With the advancement of technology it is now possible to communicate with people across the world over the internet in an efficient and reliable manner. Gone are those days when we had to worry about the call bills rising per minute during an international call.

Date of experience: May 16, 2013
Texas
4 reviews
20 helpful votes
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I've stayed connected with a couple people though skype and made some really good friends. Has a very easy to understand interface and doesn't take too long to start up.

Don't like having to link my accounts though.

Date of experience: December 17, 2014
France
3 reviews
0 helpful votes
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Just convenient
January 18, 2021

I use skype at home to connect with my relatives. The thing is rather easy to operate - so elderly people are ok with using it. Was also using the soft for the work needs b4, however switched to another one lately.

Date of experience: January 17, 2017
Pennsylvania
4 reviews
10 helpful votes
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And you choose to publish this rant on the very day Microsoft the makers of Skype announce their new CEO. Clickbait much?

Many good points here but the timing is very suspect.

Posted via the Android iMore App!

Date of experience: October 2, 2014
Philippines
6 reviews
8 helpful votes
Follow kelly r.
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Very convenient internet program that can make calls for free. A lot of review here and in reviewsofwebsites.com tells good and positive things about skype. Its very helpful to those people who have families abroad, they can connect using skype voice calls or video calls.

Date of experience: June 26, 2012
New York
3 reviews
8 helpful votes
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I have the Samsung Epic Galaxy 4G and it works just fine on my phone. You just gotta remember that just like with any phone you're using a program and if you're in a bad area with spotty reception it's going to be laggy just like anything else would be.

Chat works fantastic, Calling does what its supposed to do albeit a little laggy sometimes with the newer updates. Much better than my experiences with Tango or Oovoo!

Date of experience: October 4, 2014
Australia
140 reviews
752 helpful votes
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Skype is a great instant messenger to keep in contact with friends. It has better video quality then other instant messengers, e.g. Yahoo and MSN. The problem with Skype however is that in recent times it keeps going down and can be down for up to hours.

Date of experience: June 11, 2011

Overview

Skype has a rating of 3.3 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Skype most frequently mention and video call. Skype ranks 16th among Chat sites.

service
14
value
14
shipping
7
returns
7
quality
15