Overview
SKYLUX Travel has a rating of 4.8 stars from 2,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.
Matt was responsive, honest and had our best interest at heart. He made booking our trip so easy.
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Dear Customer,
Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 243461
Please email this ID 243461 to feedback@skyluxtravel.com, with your booking confirmation number, and we will get in touch with you
Looking forward to hearing from you
Thank you
I started emailing Nikita about a month before I bought the tickets. He was very patient with me.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
I have been calling customer support for hours to try to re-arrange my flight travel and no answer.
Dear Odaly P,
Thank you for contacting us.
We are sorry to hear that you had a bad experience.We very much appreciate your patience and understand any frustration you experienced.You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 254841
Thank you in advance.
Call George his number is 855 845/9743 he was patient and kind, he jumped trough hips for us
We are glad that our agent George was able to meet your expectations. Thank you so much for your positive feedback
Cody is very nice and kind person this is the second time he helped us with our tickets.
Cody is amazing! We are so lucky to have him in our team and so appreciative for his great assistance to our customers! Thank you very much for a 5 stars review!
Agent was very helpful and worked hard to find me the best route at best price
Thank you for your positive feedback! We're delighted to hear that our agent was able to assist you effectively in finding the best route at the best price.
Forbes did a really good job Forbes did a really good job Forbes did a really good jobForbes did a really good job
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Quick and easy in spite of credit card system being down at time of the transaction!
Thank you for the excellent review! We wish you safe travels.
Scott was very knowledgeable and helpful. He made securing our tickets easy. Many thanks to Scott!
We love hearing from you! Thank you for leaving feedback for us!
SkyLux has been a terrible company to work with! In 2019, we worked with SkyLux to book Business Class tickets to Kenya during 2020 (these tickets turned out to cost exactly what they could be purchased from the airlines—no 60% to 70% discount). Due to Covid, we requested that SkyLux rebook our tickets for travel in 2021. Without our approval, SkyLux booked a lower grade Business Class ticket than we had paid for—Business Standard instead of Business Comfort (by working with the airlines, we were told that SkyLux retained the difference in cost between standard and comfort as an increase to their commission). When we further decided (still an issue with Covid) that the trip couldn't occur in 2021, we requested a refund from SkyLux—they informed us that we'd need to work directly with the airline. Over several weeks, the airline told us to work with SkyLux and then SkyLux told us to work with the airline. This back and forth continued numerous times—couldn't get cooperation from anyone. When we initially worked with SkyLux, we assumed that if there was an issue, they would work for us as an advocate. Instead, they shunned our requests and avoided any involvement in a resolution. Finally, we got assistance from the airline. We were refunded our initial funds minus the amount that was retained by SkyLux (as an increase to their commission). Since SkyLux had retained these funds, we went back to SkyLux and asked them to reimburse us for the monies that they had retained. We were told that they were unable to refund these monies, but indicated that they would give us a future travel credit for the amount in question (good through the end of 2023). Given the uncertainty of the ability to fly, we told them that this resolution was unsatisfactory—we wanted the money refunded that they retained. They have refused. The amount is $668. Again, we have found SkyLux's performance to be non-supportive bordering on fraudulent.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 138513
Please email this ID at feedback@skyluxtravel.com with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Very good and clear explanation of service by agent. Very pleasant
Dear Customer, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
As expected, treated with respect. Very knowledgeable
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
He was very helpful and worked hard to meet my travel needs
Dear Customer,Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.
Great, eficient, made follow up with us.
Keep trying to get great price as per our budget
Many thanks for 5-star rating.If there’s anything we can do to improve our offering, please let us know!
George is very helpful and got me the best price and layovers for my trip
George is a wonderful agent and we are so grateful for his ability to make our customers happy and satisfied with his assistance! Thank you so much for sharing your amazing experience with us!
The process went smoothly and the agent did a great job of keeping us informed of our options.
Thank you for the great review! We wish you safe travels.
Dean did a great job in finding us a good price and his explanations were very clear!
Dear CARL K., Thank you for your positive feedback! We're delighted to hear that Dean provided excellent service in finding a good price, and we appreciate your recognition of his clear explanations.
The rep was very courteous and patient. He was ready to check different options for our trip.
We are pleased of your satisfaction with the agent's assistance! Thank you very much for being our customer!
Took too many calls and was unable to use credit card points to pay portion of invoice
Thank you for your excellent feedback!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.