SKYLUX Travel

Everything was fine in booking my flights. Response time was decent and the sales person was courteous and responsive prior to the purchase. We purchased business class seats. Communication after the purchase was a bit slower but I could usually get a response in a few days.

That was the good part. The bad part was with the purchase of their travel protection. It was sold to me as a type of insurance that "covers" your trip should something happen. My concerns were due to the Covid situation. I asked if my trip was covered in the event that Covid restrictions increased. I was told that it would be "covered". Well the Covid situation got worse in Europe and I learned that I the restrictions would now include quarantine upon arrival even for vaccinated people in my final destination. I thought okay no problem I was "covered". Well, not so fast. Turns out that by "covered" they meant that they would not charge a fee for rescheduling, but there was no refunds. However all of the rescheduling was done by the airlines and offered free to all of their customers affected by Covid related cancellations. The travel protection didn't actually do anything and I would have been able to receive the same resolution without it. Even though I have emails from the sales person stating that everything was covered, the fine print on the contract I received after purchase was contrary to what I was told. I know that I should have read all the details and have my attorney sign off on it prior to signing everything and spending an extra $700, but like a sucker I took the word of the sales person. I don't expect any refunds because I do want to eventually take the trip when the world is safe again and would have been fine with credit. But the catch is I only have 8 months to use my tickets and it must be on the same airlines and must be the same passengers. I didn't receive any extra benefits by having the insurance so I asked for a $700 refund for the useless thing that I was sold. They refused to provide any resolution and basically said sorry but regardless of what I was told they could do nothing.

Lessons learned and advice to others:
If you book travel with these guys, do not trust the person you are talking too, always read the fine print and do not purchase the travel protection. I'd you want travel protection for your trip you are better off getting it elsewhere.

As usual, Jake is very prompt with his 5 star service.

Explained everything to me very helpful………………….,,,,,,,,,,,,,

Great, Meg was awesome.She knows what she is doing

Your agent, Fred, is always very helpful. The prices are very competitive.

Greg was very customer focused. Was easy to do business with, helpful and efficient.

I like it very much and later I will use it again!

Definitely beats listed prices.
My agent, Angel, was really great