SKYLUX Travel

He helped me and answered my question. He directed ms through the process and helped to check the right flight for me

I am using 1st time and happy for your service and air tickets fare very best with others.

Our agent Winsor listened to our needs (which we're not uncomplicated) and understood, and came up with a creative solution and found a great price.

The first time I worked with this company, I was pleased and recommended them to many. The second time I used them, they were not as attentive nor did they pay attention to my desires. When I complained and wanted my money back for flights booked without review and consideration of my desires, they argued via email and demanded I take a credit. I wanted my money back. We are in the middle of COVID. For five months, I had to report them to BBB and argue with customer service to get our refund. They promised a refund in March. Never got it. Then the flights were cancelled and fully refunded in April by the airline. Still didn't get the refund from Skylux. Today, I have received the refund after the back and forth. This was truly a hassle working with them. As a frequent traveler that travels every three months, Skylux has lost my business and I've told all that I recommended to beware of the complications with this company should any issues arise. A company with terrible customer service and without empathy during a time of crisis is a company you want to steer clear of!

Ace is the best agent. He was efficient, attentive and answered all my questions.

Used Winsor before and enjoyed it. He was very helpful

Supervisor came to that phone fuming and explanation was not clear. Agent was argumentative instead of being open minded for solution.

Totally satisfied. He made me understand and guided me line by line. He is an asset to the company.

My first time with Skylux Travel after a recommendation from a friend - the savings I achieved were amazing!

Rick helped us get the best flight, times and seats! We appreciate his service and attention to detail. Thanks again!

She helped with making a booking to my preference with patience and understanding. Excellent customer care was provided. Thank you

Professional and quick. Provides me with excellent options.

Quick. On the $ very competent knowledgeable. Answered all questions without selling

I see some of the negative comments and while something may have happened to make them write negative reviews, I have been extremely happy. As in many companies, there are good and bad employees. I was't sure if anybody really gave people great business air deals, so tried it to see if it was true. I have booked 2 trips with Festus. The tour company business air ran about $5500, I got it for about $3400. What impressed me the most was the service after we booked. The first trip one of the companies went out of business and I figured we would out of luck. Well, I called Festus and I thought he would tell me it couldn't be changed, it was non-refundable. I was surprised that wasn't his response. He promptly changed it, no fee. The 2nd time I messed up on the dates - you know a trip where you are flying on flights at 12:30 AM, 11:10 PM, that kind of booking and I didn't realize it until the next day. I called Festus and he quickly put us on the exact same flights for one day earlier. So, if you were unhappy, try Festus. He goes out of his way to find you a great deal. I priced the flights we were looking at (Phoenix to Chennai, India and back from Mumbai to Phoenix) and the lowest fare I could find was almost $2000 more than what we booked with Festus. VERY HAPPY!

I buy 4 air tickets, it's really helpfull with time and price & all requirements they take care of good, happy to work with stylus travel, thanks