Overview
SKYLUX Travel has a rating of 4.8 stars from 2,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.
I have been working with Ms. Michelle Hamilton of SkyLux for several years. My bookings are for business trips. Every single time, without fail, she responds quickly, provides several options and then follows through with the bookings quickly. I wouldn't think of working with anyone else.
This was the worst travel experience I have ever received. The rates went up in under a minute when I was booking and was blamed for being to slow but it was less than a minute. I purchased the insurance and even though I got covid and submitted a doctors note I still was denied a refund. The process was so poor and the protection was zero. I will never use again and I will urge anyone I know to never use.
I have used Skylux a few times. Each time the service has been excellent and even calls of follow up during a trip to see if all is well. I enjoy working with Jennifer and the others from Skylux
We're delighted to have earned your trust and loyalty! Thank you for your continued support and kind words about our service.
Shiva was our agent and he was very professional and tried to accommodate our request as best as he could. Ultimately he was able to find the flights which were best fitted for our request.
Skylux is the site to go to if one is looking for a business class ticket for a very good price.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Jackson Wright and SkyLux have been nothing short of spectacular in getting us full flat bed business class deals at almost the price of full fare economy. I love their business model, and of course their personal, courteous, and professional level of concierge service. Thanks Jackson Wright and SkyLux!
I received average service but was a bit taken back when The agent sent me a link to fill out all my information then I was given the opportunity to 'tip' the travel agent, I thought it was their job to locate flights etc, asking for a tip as appalling.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 266887
For several years I've been working with SkyLux Traavel for my international travel needs. I've consistently saved money on my business or First Class seats.
My contact Glen has always followed up on my every need. I see no reason not to continue my relationship with SkyLux Travel.
Raphael Wolf
This is my second time booking airfare through SkyLux and I couldn't be happier. Great service! I look forward to using them again and I have recommended to my family to use for their future travel needs.
We have used SkyLux Travel for several years and have found them to be efficient, willing to go out of the way to provide the best prices and the best service. Our agent, Ian Brooks, has been especially helpful.
This is the second time we have reserved airline tickets through SkyLux. Alexander has helped us each time and we've been very happy with the flights and seats. Even if some flights have been canceled SkyLux continues to find the best flights and prices available. I highly recommend this company.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
My Manager Zackary Checkster was tireless in coming up with new routes, carriers and new deals for me for my three country Asia tour in January, 2020. He kept at it until we finally found one that works for us at a price that I thought was a excellent deal. So now I can look forward to a journey in comfort in a flat bed.
Since I have not dealt with SkyLux Travel before, I was naturally leery in this scam infested world. Zackary was able to allay my concerns that lead to this happy outcome.
The travel agent Dilara was very professional, very helpful with addressing all my concerns and questions, found me a decent deal for the business class tickets.She was very patient with guiding me through all the steps to complete purchase. It was a very pleasant experience!
I already recommended her to my friends.
Looking forward to book more trips with her and SKYLUX
We are glad that our agent Dilara was able to meet your expectations. Thank you so much for your positive feedback!
I was trying to book air for a trip that kept changing due to tours filling up on a daily basis, and my agent Everton stuck with me through all of the changes and booked us on perfect flights for us.
Many thanks for a 5 star review! We are pleased to hear about your satisfaction with our assistance! Thank you very much!
We have been working with Axel Moretti for two years now... our daughter was set to be married in the UK in 2020 and those plans had been postponed due to COVID. Axel obtained an airline credit for us. When the wedding we rescheduled, Axel secured new flights for us... then we had to reschedule again because of COVID quarantine requirements on our arrival in the UK. It would have been a nightmare if it wasn't for the professional help we have received from Axel. We're all set to go now.
Grant Hill did an exceptional job working through the COVID-19 situation and our scheduled Europe flights. Grant always responded in a timely manner. I am looking forward to working with Grant in the future.
We were trying to find cheaper business class options for the flight to Shanghai. I contacted Skylux travel, the agent sent me a couple different options which were $50-150 cheaper than what is provided on the airline website. I politely declined the offer, because it was cheaper for us to book through the credit card concierge (plus the higher trip protection etc) I asked them to remove me from their mailing list 4 times. Not only they still send me the follow-up emails every day, but now I get tons of emails AND PHONE CALLS from other random travel agencies (who I've never signed up for or give any of my information) about this trip every day! I honestly don't even know what to do now, sometimes I receive multiple phone calls from random numbers and then a follow-up emails from them, it is getting very annoying
Our apologies for any inconvenience. Please send us and e-mail at feedback@skyluxtravel.com with the contact details you would like removed from the data base, and we'll make sure you do not receive any more unsolicited calls or correspondence from us. Thank you.
Working with SkyLux Agents is a pleasant experience. They take the time to understand your needs, including the reasons for using airport X vs. airport Y for the point of origin. They don't beg, belittle or denigrate your final decisions with a parting shot, "you'll be sorry you didn't take this deal." For the flights I booked with them to the destination, I explained that I needed to be given the opportunity to sleep in an airport hotel in a connecting city so that I could board the next leg of the flights in a relaxed state of mind. I explained that I needed time to get through a connecting airport with lots of layover time, especially if I was coming from overseas and I needed to claim my luggage at baggage claim to go through check-in, immigration, customs, security, etc., before going to my departure gate w/o rushing. The agents understood all those requirements and found the desireable flights. Well done, SkyLux!
Our agent, Vegas, was diligent and professional in helping us meet our travel desires while being very respectful.
Thank you for the positive review! We’re glad to hear that Vegas provided you with diligent and professional service while respecting your travel needs.
Due to the COVID-19 pandemic, it was necessary to cancel our May 2020 international flights to Rome from the USA. Reggie Moore, our SkyLux travel
Advisor, worked quickly to find flights for our updated itinerary for September 2020.
He asked for our patience in order to find the best prices which would meet our new travel plans. Within two (2) weeks, Reggie found flights which met our travel requirements.
He sent our new flight numbers and itinerary and followed up with a telephone call to ensure we were pleased
With the flights. Our only disappointment was we were originally returning on a double decker airplane and were able to choose seats on the upper level. Our new flight does not have that option but we understand.
I would recommend SkyLux if you are looking for great prices and good service.
Excellent experience with service due to Tyler T's helpfulness and patience.
Tyler is a great agent and we are so glad to hear about your satisfaction with his service! Thank you very much!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jaime S,
Thank you for contacting us.
We are sorry to hear that you had a bad experience.We very much appreciate your patience and understand any frustration you experienced.You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 282727
Thank you in advance.