Overview
SKYLUX Travel has a rating of 4.8 stars from 2,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.
As a frequent traveler, I'm always looking for good fares in business/first class when traveling overseas. I had the opportunity to book recently a roundtrip business class LAX-CDG with Skylux. It is the first time I has such a nice deal on this route. The Skylux agent was very competent and helpful. What a great customer service!
Michel D.
I paid 20,000 $ for business only to find I'm coac premium. I used ******* amx points only to be told instead of $3000 dollars I get 300. I asked for my points back, informed they can't return them. They now don't answer my calls, and don't respond to emails. I don't even know if my tickets are real as airlines don't have me listed.
As mentioned in the title, this is now the second year in a row I have used SkyLux for my business class tickets to Europe and thus far, the experience has been perfect! Great prices, well below what the airline was offering directly and what other agents offered. I have also referred many friends to SkyLux and they have had the same great experience.
My travel advisor is Ranger Fletcher, and he has been outstanding.
Thank you so much for the kind review! We are so glad to see a return customer and we hope to see more of you in the future!
I have been working to get my refund for six weeks now and have gotten nothing. I bought TravelCare which guaranteed full refund. Agent refused to pick up calls, did not respond to voicemails or emails. (I left over 10 voicemails and emails). Poor, unreliable service, not worth the small amount of saving.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 196861
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
Kate was so helpful. Originally I simply checked the site because it said about the great discount of the business class tickets. She tried to find good tickets but still over my budget. I am planning to go back to japan in September again. I just came back from Japan 3days ago.so ended up premium economy tickets but still good deal in the prime time in the year. Thank you Kate!
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive review and feedback."
The gentleman I worked with was helpful and patient. When there was a problem, he would call me back. He persisted in getting my reservation completed.
Dear Customer, Thank you for sharing your positive feedback with us. We are grateful for the opportunity to assist you with your travel needs, and we look forward to continuing to provide excellent service in the future.
Billy my consultant was wonderful. He led me through the booking of my flights every step of the way.
He also looked up many flights for me and I got a very good deal.
Very happy with this experience.
We are glad that our agent Billy was able to meet your expectations. Thank you so much for your positive feedback
SkyLux Travel was recommended by a Friend [Mrs. G. Jordon] who was very pleased with the service, special mention to Ms. Tessa Brown. The whole process was smooth, fast and to the point- The exchange of emails or Tel. Calls, were just to get some clarifications! We are really happy with this first experience. My wife, M. P. Martin-Strader, already sent your information& recommendations to our friends who like to travel. Cheers!
L. P. Strader / M. P. Martin-Strader, Woodbridge, VA *******
I called to see if my agent could beat the price and flight that I was thinking about book for a flight to Europe. Our Skylux agent kept looking for better deals and came up with a vastly superior trip for us. He was efficient, fast, and worked hard for us.
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Thank you very much for being our Customer and sharing your great impression on us!
Chad helped me navigate through a multitude of options to find the best times, airlines, class, and price. There were lots of hurtles he helped me cross. He was informative, patient, and persistent. Well done, Chad.
We are glad for your satisfaction with Chad's assistance! He is a great agent and we appreciate him a lot for his well done job!
Melchor was my "specialist". Was nice, explained everything and worked to get me the best deal possible. My only complaint (and it's not about him) is in the check out process they sorta try to guilt you into leaving a tip for your specialist. I spent over 4K on 2 tickets and now you want me to give the guy $40 minimum? IMO that's crazy. I'm a good tipper in situations where tipping is normal.(I routinely tip between 20 and 30% to servers) But I thought this was just odd and a bit off putting. Pay your people and stop trying to suck more money out of my pockets. IMO tipping your travel agent is like tipping a sales clerk.
In the old days if I would have offered a tip to my travel agent (back when they had offices all over town and you walked in etc.) they would have looked at me like I was crazy. And... they would have refused it. So... if this is a trend it's a bad one that should end.
Other than that, 9 out of 10 in my experience.
Melchor is a wonderful agent and we are so proud of him! As we can see, overall you've been satisfied with our services and we are so grateful for a 5 stars review! In regards to the tips, they are optional and freely given by customers if his/her experience was good. Thank you so much for bringing this into our attention so we could work it out for our customers to be fully satisfied!
My agent is Jackson and he was terrific. He kept in contact with me and was able to answer all my questions and gave me all the options I needed. There's no pressure and they are a quality organization. I have been very satisfied.
Trash Company to be do Business with! Would not recommend under any circumstances. Sold 2 premium economy ticket for $3298.00 IAD-LHR Round Trip where no seats were available to pick. Got assigned bathroom seats for paying double price of economy tickets.One might just travel economy and be at the mercy of the airline to assign you whatever seats they want. CS is just dilly dallying around!
Dear Tony S.,
We are truly sorry to hear about your disappointment with our services!
Your complaint is assigned a special ID: 271511
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number and the agent will get in touch with you shortly.
We will do everything possible to deserve your further cooperation with us!
Thank you very much!
Trash Company to be do Business with! Would not recommend under any circumstances. Sold 2 premium economy ticket for $3298.00 IAD-LHR Round Trip where no seats were available to pick. Got assigned bathroom seats for paying double price of economy tickets.One might just travel economy and be at the mercy of the airline to assign you whatever seats they want. CS is just dilly dallying around!
Aaron K was very helpful in getting me a very good price on a business class flight to Africa. He found me several options, which enabled me to look at the advantages and disadvantages of each option. I would use Aaron and Skylux again.
We're very glad to hear that you're happy with our Agent! Thank you.
My agent, Ringo, was able to get me a better price and worked diligently to meet my scheduling needs. Taking a 14 NZ in December, and my airfare was at least $3-4k than anything I could find on my own.
Highly recommended!
Dear Customer, Thank you for sharing your positive experience with us! We appreciate your feedback on our service. We appreciate you for choosing us, and we look forward to serving you again.
I am very happy working with Skylux. This was my first time and I will continue to book travel with them. It was very convenient speaking with Ignacio and he quickly found me flight options. The most surprising part was his rate was $400 cheaper than booking directly with the airlines. I am able to fly business class to Thailand less than my budgeted amount.
Thank you for your feedback! We're thrilled to hear that you saved money and had a great experience working with Skylux. We're delighted that Ignacio could assist you efficiently and find flight options within your budget. We look forward to serving you for your future travel needs!
Mr. ZANE went to great lengths to make sure we got the best rate with the best benefits possible. I appreciate him helping me to understand how everything works and what would be best for the travelers. Thank you, Mr. ZANE.
You are so welcome! Mr. Zane would be so pleased to hear about your wonderful impression on him! Thank you so very much for being our Customer!
First time use of this website. Had been researching discounted airfares for my JFK-IST trip in Business Class. Had checked several other websites and decided to use Skylux. Was very pleased. Sent them pertinent details for my trip, and received a call from them within the hour explaining what they would do. Trinity was the agent, and she was very good. Within another hour she sent me three alternatives with different airlines. Because of my research I knew the fares were well priced. I had been checking prices for several weeks, and Skylux made it much easier. I am please with the results. Looking forward to the trip.
We've used SkyLux previously and had a great experience. The rates for first class and business class tickets are about half what the airline website goes for. Colton was very helpful and professional. I would highly recommend SkyLux to anyone traveling abroad and wants business class tickets.
Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.
It took so many hours of phone calls and waiting to finally get a flight. Despite asking the agents many times we found out only after we paid that we couldn't choose out seats until just before the flight. Doubt that we will use this company again.
Dear ROBERT L., please accept our apologies that you had to go through such an ordeal. We are prioritizing the issue you're facing that's why we have already assigned you a special ID: 261267, and our proper department is already working actively and they will contact you shortly. We kindly ask for you patience
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 260883
Thank you in advance.