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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.

service
283
shipping
27
quality
1,224
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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Arizona
1 review
0 helpful votes
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Prior Success
November 29, 2023

We have used this service several times and Sullivan has always been more successful in landing smoking deals on One World partner airlines which i prefer due to my Lifetime Executive Platinum status. Nonetheless i recognize the price gouging going on in most airlines and appreciate the deal we got

Date of experience: November 29, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear PAUL H., Thank you for your kind words! If you ever need assistance again, feel free to reach out. Safe and pleasant travels!

California
1 review
2 helpful votes
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Travel Agent Ghosted Me
April 4, 2023

I needed to change departure flights. Emailed and called the agent Marvin Rothenberg. He said he would find out information and never responded. Horrible customer service. I emailed the company to complain. No response either. Don't use this company. Sketchy

Date of experience: March 5, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 227179
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

California
1 review
0 helpful votes
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10 years working with skylux and Glen
October 9, 2023

For the last 10 years + I have used Glen's expertise at Skylux. He understands what the client is looking for and goes above and beyond to give you the best service possible. I will keep working with him in the future. Thank you Glen!

Date of experience: October 9, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear FLEUR B., Thank you for your kind words! We are thrilled to hear that you had a great experience with us.

California
1 review
1 helpful vote
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Great Service
January 25, 2019

My agent, Matteo, was professional and efficient. He asked appropriate questions to find out what I was looking for and got me several flight options including the one I ultimately chose.

This was my first time using SkyLux and will definitely consider using them again.

Date of experience: January 25, 2019
Connecticut
1 review
0 helpful votes
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Efficient and effective
February 27, 2020

I needed to travel to London at relatively short notice. I called SkyLux and was dealt with efficiently and effectively. They found me a business class fare at nearly 50% off what I had found searching the web for myself. I would recommend this outfit.

Date of experience: February 27, 2020
Oregon
1 review
0 helpful votes
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Very happy and impressed
June 2, 2023

I'm very happy with my experience booking my flight from the US to Indonesia. I checked Travelocity and other airlines before contacting Nicole at skylux. She was able to find me a better rate with a better itinerary.

Date of experience: June 2, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are so glad we have been of a great assistance for you! Your satisfactory words made us happy and also satisfied! Thanks a lot!

Washington
1 review
0 helpful votes
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Ralph at Skylux went above and beyond to help me with a last-minute emergency travel plan. He even helped work with my family in Australia as we had a complicated payment need. With very short notice, Ralph was able to give us everything we need for me to fly tomorrow and I won't hesitate to recommend SkyLux to anybody who says they need a travel agent. Thank you!

Date of experience: January 8, 2018
California
2 reviews
7 helpful votes
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Abandoned
April 6, 2020

We had booked flight to Fiji. When it was canceled, we made attempts to reach the agent who booked the flights for us. Many others in our group tried to contact him and have not received any response. At this point, we feel we have been abandoned. Cannot recommend this business.

Date of experience: April 6, 2020
Herman B. SKYLUX Travel Rep
over a year old

Dear Andrea, thank you for your feedback. Please be aware that Travel Managers do not handle cancelation issues. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@skyluxtravel.com.

Canada
1 review
0 helpful votes
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Recent trip
January 27, 2024
Updated review

I tried to get in touch with my previous travel agent Betty and she had left. I attempted 4 times to connect via email over 2 weeks before I called in to find out she was no longer with the company. Once this issue was cleared up the booking was seamless with a new agent Corbain who was also really good.

Date of experience: January 4, 2024
Herman B. SKYLUX Travel Rep
over a year old

Dear BENJAMIN A,
Thank you for taking the time to share your experience and we look forward to welcoming you back soon.
It's our goal to deliver the highest quality of service to all of our customers.
You will soon be contacted by our representatives.
Your review is assigned a special ID:283569


Betty P was excellent friendly and very responsive
September 29, 2023
Previous review

Very smooth and efficient process...

Date of experience: September 29, 2023
New York
1 review
2 helpful votes
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Be careful purchasing tickets from this company. Howie who sold me a business class ticket, verifying on the phone that it was a flat bed. I found out that I have been lied to, and when I called and complained, he sent me a flatbed picture from Delta airlines telling me it's the flat bed on Iceland air. Iceland air does not have flat beds. This is a COMPLETE SCAM!
When I asked for refund and wanted to talk to his boss, they got radio silent. I filled a complain with my credit card company for fraud. Thankfully, they were stupid enough to send me a picture of a Delta airline flatbed picture, with a note that it was Iceland air. BEWARE!

Date of experience: July 6, 2022
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 172615
Please email this ID at feedback@skyluxtravel.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

California
1 review
2 helpful votes
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Fergus
August 5, 2020

Fergus is our Sky Lux Professional and we are so glad to have him. He is on the ball, answers all of our questions in a timely matter and follows through on everything. He does a lot of research and then sends us a quote.

Date of experience: August 5, 2020
Wisconsin
1 review
0 helpful votes
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Perfect ticket buying process with Walker
March 27, 2024

Walker was able to find us 2 business class tickets on the airline we wanted to fly on, at a reasonable price considering it is a top class airline. He was thorough, considerate, informative, and a pleasure to work with.

Date of experience: March 17, 2024
Herman B. SKYLUX Travel Rep
over a year old

We're delighted to hear about your positive experience with Walker! Providing our customers with top-notch service and finding the best travel options tailored to their preferences is always our goal.

Maryland
1 review
0 helpful votes
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Repeat Customer
June 13, 2024

For planning extended international trips and not wanting to be "stuck in the back of the bus," Skylux has been a good partner in putting extended tripos together. And, equally important, when a trip didn't happen due to health reasons (and COVID) they were helpful in securing refunds.

Date of experience: June 3, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your continued support as a repeat customer! We're thrilled to have been your partner in planning extended international trips.

Florida
1 review
0 helpful votes
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Nina is my agent and she does a great job always for myself and my friends.She is always professional and very patience with myself no matter if I have a few changes on certain airlines or flight schedules.I would recommend Nina and SkyLux on any flight I want to schedule. Over all, Nina is a fabulous Travel agent and does all her work with compassion for the clients she services in Travel.Next trip request Nina for Sure! Best Regards, George B.

Date of experience: April 2, 2024
Herman B. SKYLUX Travel Rep
over a year old

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

California
2 reviews
1 helpful vote
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I was referred by a close friend and she raved about the prices she got for her business class trip so I gave them a call after doing a lot of research for my flight for Italy, I found that they truly do have unbeatable prices!

Date of experience: November 21, 2019
Pennsylvania
1 review
3 helpful votes
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Trip protection
April 9, 2017

The trip protection is a joke, you have to be hospitalize in order to get a refund. I'm
66 years old and at my age their are many health reasons that can stop you from
Traveling that don't require being admitted to a hospital. It's only good for baggage
Problems. You should also check your credit card statement after you book.
Henry who did my booking for my flights was very good and I would use him again.
Jack T. Birli

Date of experience: April 9, 2017
Herman B. SKYLUX Travel Rep
over a year old

Thank you for sharing your feedback with us. We apologize for any possible miscommunication.
The Trip Protection is not an insurance plan and has different coverages which are disclosed on the payment form and on the receipt. Travel insurance is available per customer's request.
Thank you for your kind words about our agent Henry, we are proud to have him in our team.
Your booking is confirmed and we would like to wish you a safe and pleasant trip.

With kind regards,
SkyLux Travel Team

Illinois
2 reviews
0 helpful votes
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Experience with SkyLux
January 19, 2023

Hendrix is wonderful. I recently bought my 2nd ticket through SkyLux and Hendrix made the experience very pleasant. He is patient, does a great deal of research in finding that perfect flight for you. Highly recommend the agency, especially Hendrix. I will by buying many more tickets with his help.

Date of experience: January 19, 2023
Herman B. SKYLUX Travel Rep
over a year old

Hi Usha,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our agency!

District of Columbia
1 review
0 helpful votes
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Memphis is great!
March 11, 2022

After 2 successful rebookings I was finally able to travel. My travel manager Memphis has proved his professionalism and responsiveness in full. This service is amazing and always responsive, much better than dealing directly with the airline. Mostly because of managers that take care of all questions and goes the extra mile for customer. I highly recommend Skylux Travel!

Date of experience: March 11, 2022
Utah
1 review
0 helpful votes
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New Zealand Travel
October 12, 2023

This was our first time booking through Skylux travel. I have been pleasantly surprised by the service received through Yamina. We had some questions that were resolved quickly and professionally to our satisfaction. We will definitely use Skylux again for future travels.

Date of experience: October 12, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!

Oregon
2 reviews
0 helpful votes
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Excellent Service
January 10, 2020

This was my first experience using this agent to book flights. My reason to use them happened as I had little luck in finding a deal that would be the best for me in business class so my cruise booking agent recommended SkyLux. The result was a quick, good price point deal done in a very professional manner. Very good communication and quick response. I now have seven more flights that I will have them do. Excellent!

Date of experience: January 8, 2020