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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.

service
283
shipping
27
quality
1,224
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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New York
1 review
0 helpful votes
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Great customer support!
July 7, 2023

I had the pleasure of working with Austin C who was an absolute delight to work with. He answered all of my inquiries in a timely manner and always gave me the best options for my travel dates. I plan to use SkyLux again in the very near future. I highly recommend this travel company!

Date of experience: July 7, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent Austin was able to meet your expectations. Thank you so much for your positive feedback!

Michigan
1 review
0 helpful votes
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Walker goes the distance
January 23, 2024

We were looking to travel to visit friends we haven't seen for years and have used Skylux in our past. We were fortunate to connect with Walker G. Who looked at a number of options for our trip to Singapore. He found a great deal at more than 50% less than our own search had turned up. We booked as soon as we confirmed our friend's availability. Perfect outcome and very efficient process to book.

Date of experience: January 23, 2024
Herman B. SKYLUX Travel Rep
over a year old

Dear Grant, we appreciate your loyalty and are thrilled to have been a part of your travel plans once again. Thank you for choosing Skylux and for sharing your positive experience with Walker.

California
2 reviews
2 helpful votes
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Flying business for 25th anniversary
January 25, 2024

Jones was very good at helping me get the best flights to Athens from the US. He kept making changes and checking back until I got the best flights and price without too much delay between flights. I am very pleased with the out come of working with Jones. I would recommend SkyLux to anyone seeking help flying business or first class.

Date of experience: January 25, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for the great review! We wish you safe travels.

Arizona
1 review
0 helpful votes
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Campbell has been great. He finds deals on international travel I cannot get on my own. Even when I have to make changes from an overseas location, Skylux comes through with options I can choose from. They get great rates and the service is excellent. I would strongly recommend Skylux to anyone.

Date of experience: July 15, 2019
BA
1 review
3 helpful votes
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Unreliable, overpriced and shady
July 19, 2022

Booked an economy ticket and realized later that actually half of my flight is economy premium which was never told to me so I paid more not knowing it. I was told I have the right to 2 carry on bags, at the airport they told me that is not true, but I also emailed them before to check if this is correct and they assured it is.
At the airport I had to pay additional $100 to check in my second carry on. I needed to change my return flight and they gave me the best option for 500$ assuring me there is nothing else they can do, I called the airline and rebooked the flight to the desired date for $16.40.

They have friendly customer service but will lie to you and overcharge you. Be aware.

Date of experience: July 19, 2022
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 175279
Please email this ID at feedback@skyluxtravel.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Massachusetts
2 reviews
0 helpful votes
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Great service
May 7, 2024

Ian was just great. He helped us find the perfect flight at the perfect price point for our trip! He was helpful through every change we threw at him….and we kept throwing changes at him! Helpful and resourceful!

Date of experience: April 26, 2024
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.

Texas
1 review
4 helpful votes
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Excellent service. Wonderful experience!
September 16, 2022

As soon as I signed up, I was contacted by Hommer Petterson who was very courteous and listened to all my requirements and requests. He then proceeded to find me several options all of which didn't work fir me BUT he kept at it. Incorporating all my suggestions in his searches and he finally cane up with an itinerary that was perfect. Thank you so very much Hommer! You were phenomenal!

Date of experience: September 16, 2022
Herman B. SKYLUX Travel Rep
over a year old

Dear Sabeen R.,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Maryland
1 review
4 helpful votes
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I have used them for years. The agent I am working with, Lj Reeves, always tries his best to find the best business class ticket for me. The deals are often better than I can find online. Refund is typically not issued but rather a credit is given. Overall, I have had good experience with Skylux travel.

Date of experience: August 12, 2020
South Carolina
2 reviews
0 helpful votes
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Efficient and courteous
June 26, 2023

My first time dealing with SKYLUX proved to be one that was quite favorable. The agent, Marcus, was courteous and went out of his way to find a fare that was reasonable. I will use this company for my future travel needs.

Date of experience: June 26, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent Marcus was able to meet your expectations. Thank you so much for your positive feedback!

Texas
1 review
2 helpful votes
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I am very pleased with the professional service and great price I got for business class tickets from Austin, Texas to Marrakesh, Morocco. I am pretty savvy with working the reservation systems to find the best price, but Ray at SkyLux was able to beat the already low price I had found and with only one stop. I highly recommend SkyLux to anyone looking for the best price on business class tickets.

Please note I have not yet used the tickets and have no way of knowing if they will be as professional and reliable if there are any problems that arise. I am slightly concerned after reading the very negative reviews of what travelers experienced when medical issues or flight delays and cancellations occurred.

Date of experience: June 27, 2019
California
1 review
0 helpful votes
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Great follow-up
January 29, 2024

Mel has been great in making sure my trip goes well. I used him once before and was so impressed, I had him take care of my current trip in May. He has been on top of it and has made sure the airline schedule changes will work for me.

Date of experience: January 29, 2024
Herman B. SKYLUX Travel Rep
over a year old

Indeed, Mel is one of our best agents and we are so grateful for his ability to make our customers happy and satisfied! Thank you very much for taking your time to review us in a great way!

California
1 review
1 helpful vote
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Eric is the Saint of Patience! I admit that I was not the best/easiest of clients. I kept asking for more quotes at a different time etc. I finally made my final decision, and I know at the time, it was the best quote. If I would have listened to Eric from the beginning I would have saved $500 per ticket. My advice is to trust Erick at the beginning. I and four other family members of my family are going to Israel for the holidays. Seats very scarce by the time I made up my mind. However, the happy ending is that Erik got me the seats. TY Eric I appreciate all of you help and patience working with me.

Date of experience: August 24, 2019
Florida
1 review
0 helpful votes
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Personalized attention
February 10, 2023

Big Kudos to Memphis and his SkyLux team. He answered all my questions and helped me find the most affordable business class airfare to Europe plus assisting me in using my Amex points to pay for part pf the trip. Nice job!

Date of experience: February 10, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your excellent feedback!

California
2 reviews
0 helpful votes
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Spain and France, here we come!
December 27, 2023

This is our second time using Jerry at Skylux. He is very helpful, very precise and answers questions/address issues very promptly. One of my favorite things is that he understands that everyone can't afford business or first, so works around that to find comfortable seats/flights that meet the budget. Nice guy and very competent!

Date of experience: December 27, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent Jerry was able to meet your expectations. Thank you so much for your positive feedback!

Florida
1 review
0 helpful votes
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Rose was the most accommodating, friendly, helpful, professional and joyful person to work with. She is a tremendous asset to the SkyLux Team. She went over and above. Answered each and every concern with speed and efficiency multiple times. I wish she was on my team. I will ALWAYS come back to SkyLux. The Difference is greater than night and day compared to the others. In fact, there is no comparison. Anyone wishing for such service will not be disappointed. It was surprising but after I got over the shock of being so well cared for, I am sorry the process is over. Rose has made an everlasting impression on me and SkyLux is now a permanent name in my memory. I WILL BE BACK.

Date of experience: January 26, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your kind feedback! Our agents always strive to give our clients a personal touch.

Texas
1 review
0 helpful votes
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Skylux is trustworthy
August 18, 2022

Very responsive and supportive team Skylux. My travel agent was on a vacation and his colleague successfully took care of my flight needs and found a good priced deal. A week before the flight, I had to cancel my travel plans and Josh got me a new itinerary in 20 minutes. This is a trustworthy service I will continue recommending to friends and family.

Date of experience: August 18, 2022
Herman B. SKYLUX Travel Rep
over a year old

Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

California
1 review
0 helpful votes
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Give Skylux travel a try!
February 13, 2024

I was using another travel company and was not satisfied with their level of service and lack of follow up. I decided to give SKYLUX travel a try. Ignacio was very helpful and provided stellar service. He worked very hard to obtain the itinerary and pricing we were looking for. Ask for Ignacio, you will not be disappointed. I've already recommended two friends.

Date of experience: February 13, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you so much for taking the time to share your experience with SKYLUX Travel and Ignacio! We're thrilled to hear that Ignacio provided stellar service and went above and beyond to meet your travel needs. Your recommendation means a lot to us, and we're grateful for your trust and support.

California
1 review
0 helpful votes
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I learned about SkyLux through a friend of a friend who travels internationally quite a bit. I was looking for business class tickets and did not have a lot of flexibility with dates and times of travel. I contacted SkyLux through their website and was contacted by Archie fairly quickly. He got right on it and found flights that matched my needs for prices that were several hundred dollars less than what I could do on my own. Anytime I had a question, Archie got back to me quickly. I absolutely will use SkyLux again in the future.

Date of experience: August 24, 2019
California
1 review
0 helpful votes
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Excellent Service
October 26, 2021

Hennessy is willing to help me finding the Best airfare that is suited with my requirement. She is very professional and friendly.
I highly recommend other travellers to contact Hennessy for airfare help.
Keep your excellent service and good heart.

Date of experience: October 26, 2021
Arizona
1 review
0 helpful votes
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Prior Success
November 29, 2023

We have used this service several times and Sullivan has always been more successful in landing smoking deals on One World partner airlines which i prefer due to my Lifetime Executive Platinum status. Nonetheless i recognize the price gouging going on in most airlines and appreciate the deal we got

Date of experience: November 29, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear PAUL H., Thank you for your kind words! If you ever need assistance again, feel free to reach out. Safe and pleasant travels!