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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.

service
283
shipping
27
quality
1,224
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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Minnesota
1 review
0 helpful votes
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I was skeptical
June 25, 2023

Wow, what an awesome experience. Diaz got my wife and I an awesome deal. It took awhile for my wife and I to make a decision on the dates but once we did it went so smoothly and Diaz was so patient the entire time. Walked us through everystep redeeming some miles, picking seats etc. Can't say enough good things. Will definitely use them again as they saved us about $5,000 on first class tickets from Minneapolis to Venice, Italy then Naples, Italy back to Minneapolis.

Date of experience: June 25, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent Diaz was able to meet your expectations. Thank you so much for your positive feedback!

Slovenia
1 review
10 helpful votes
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Mr. Jackson Wright, SkyLux Travel
April 20, 2021

I found Mr. Jackson Wright's performance outstanding. Mr. Wright was most helpful and efficient as well as thoughtful. He went "an extra mile" just to be sure I received the best plane seat accommodation. He heard all my suggestions and incorporated them in assuring I received the best plane connections. When I was unsure about, for example, wheelchair assistance, he responded immediately with helpful information. Mr. Wright was also very time efficient as it took a very short time to complete the entire booking for my flight from Ljubljana to Palm Springs and return. Mr. Jackson is one of your most valuable employees. I will highly recommend your company to all my relatives and friends.
With kind regards, Dr. Marjeta Ritchie

Date of experience: April 20, 2021
Texas
1 review
0 helpful votes
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Skylux & Festus are Awesome!
August 31, 2023

Soon after contacting Festus regarding our travel plans, he was prompt in presenting us with four itineraries with different airlines and prices. After choosing our itinerary, the ticket purchase was smooth. Festus is the best and I recommend him to my family and friends with no reservations.

Date of experience: August 31, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

Mexico
1 review
3 helpful votes
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The advertising mentions dedicated services, but now that we've booked the ticket, he's magically unavailable. Instead, we get the customer service line, and the rep there has no clue about the reservation and procurement process.

Date of experience: July 23, 2019
Herman B. SKYLUX Travel Rep
over a year old

Please email us your name and booking number at feedback@skyluxtravel.com for investigation. Our Sales department is always open and it should not be an issue to get assisted by another Sales representative if your dedicated one is off duty. Thank you.

New York
1 review
1 helpful vote
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Business class to Europe
July 25, 2024

Booked through Sébastien was very knowledgeable and accommodating, only problem is seating assignments Sébastien state would email me seating chart which I have not received, I went on British air for seating and there was a up charge so I called Sébastien back left message, called twice after and was hung up on, called skylux direct line spoke with another agent who said sebestien will call back in 30 mins still haven't heard from him yet, will give full review at end I'm hoping to give a 5 star

Date of experience: July 15, 2024
Herman B. SKYLUX Travel Rep
11 months ago

Dear Joseph, As you have left us a 3 star rating, we have assigned you a special ID: 321349 and one of our representatives will be in touch with you shortly.

California
1 review
1 helpful vote
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Great service
September 12, 2019

Everton was very helpful, polite and prompt.he answered all my questions and stayed on the phone with me until we completed the transaction. He walked me through the whole process and discussed various deals with me and helped me find the best option that suited me best.

Date of experience: September 12, 2019
North Carolina
1 review
0 helpful votes
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SUPBERB SERVICE
June 9, 2024

After searching numerous websites for a planned trip to Italy and Malta with limited success in finding affordable flights, I discovered SKYLUX. Once i completed an online questionnaire with travel my planned travel dates and destinations I received a phone call from a representative. Conner was fantastic to work with, found flights to match my planned itinerary at cost below other flight booking sites.

Date of experience: May 30, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for the great review! Our agents always try their best.

California
1 review
0 helpful votes
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We have used SkyLux Travel twice and are impressed by the incredible savings on business class flights, the detailed communication with our reps (most recently Miller) and the ease of the entire process. Highly recommended.

Date of experience: July 11, 2019
California
1 review
0 helpful votes
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Prompt personal service
March 10, 2023

This is my first experience with SkyLuxe and I am completely thrilled with the options that were presented to me in an efficient and comprehensive manner with the utmost professionalism. Will definitely use Thalia again

Date of experience: March 10, 2023
Herman B. SKYLUX Travel Rep
over a year old

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Colorado
1 review
0 helpful votes
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Excellent Customer Service
April 11, 2024

Denver was incredible tenacious in finding just the right flights for our trip and securing a great savings for us. We tried several different combinations and airlines before getting just the right itinerary for our up coming trip. He was patient and followed up every step of the way. Denver was a pleasure to work with.

Date of experience: April 1, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for taking the time to share your experience with us! We are delighted to hear about your positive encounter with Denver and the exceptional service he provided during the booking process for your upcoming trip.

Arizona
1 review
0 helpful votes
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Orlando was very knowledgeable, helpful and patient. His follow up was spot on. Great service!

Date of experience: September 5, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Thank you for your feedback! We’re delighted to hear that Orlando provided knowledgeable, helpful, and patient service, and that his follow-up was spot on. We’ll be sure to share your praise with him.

California
1 review
1 helpful vote
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Excellent service
January 21, 2020

Hamad from Skylux provided an excellent service and assisted me in searching for flights and booking the tickets. He was very helpful and patient. Also skylux website payment form helps customers pay in a secure mode. Highly recommend Skylux!

Date of experience: January 21, 2020
Virginia
1 review
0 helpful votes
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Customer focused travel assistance
November 9, 2023

Skylux was very attentive to my requirements. They provide me with a number of options based on my travel routes, preferred dates and routes, and offered competitive prices. I would be very willing to use them in the future.

Date of experience: November 9, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are so glad you've been satisfied with our assistance! We hope to see you once again on our website whenever you desire to travel! Thank you very much!

New York
2 reviews
0 helpful votes
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Travel Support
July 15, 2024

I needed a comparable business class ticket for an international destination. Skylux travel consultant Madina was able to do just that in a short time.

Date of experience: July 5, 2024
Herman B. SKYLUX Travel Rep
11 months ago

Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Madina is awesome! Thank you very much for being our Customer and sharing your great impression on agent's assistance!

Greece
1 review
0 helpful votes
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Quick & efficient
April 20, 2024

Jake has been my travel agent for about 4yrs now. He knows his job & me pretty well.
He has always been the most professional, quick & efficient.
It is alway a pleasure working with him and making my experience enjoyable.

Date of experience: April 9, 2024
Herman B. SKYLUX Travel Rep
over a year old

We are happy our agent Jake did such a great job for you.Thank you for your review.

Georgia
1 review
0 helpful votes
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Great service; Challenging process
February 1, 2024

I received excellent service from Madina. It was wonderful to have one point of contact throughout the entire transaction. While I did end up securing very good flights at a price I could not come close to on my own, it was a challenging process. The first flights I thought I secured after payment never came through. I was promptly refunded and the second try at flights was successful.

Date of experience: February 1, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your honest feedback! We really appreciate it, as it helps us to improve our future services.

Tennessee
1 review
2 helpful votes
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Happy Travels
February 10, 2020

Sunshine is our agent and we are so happy with the service. We use SkyLux for our travels and both my sisters are now SkyLux customers. They both have booked trips to South Africa to visit the nephew and his wife. We use Sky Lux t go to Canada and have had nothing but great service. When American cancelled our trip they re-booked us immediately and we got to our destination in ample time to make the convention we were attending. We are going on a vacation trip this year and Sunshine had gotten us what we think are good prices and we will be in First Class because the planes don't have Business.
P.S. I tried to add a pic but can't get a small enough one.

Date of experience: February 10, 2020
California
1 review
0 helpful votes
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Very professional sales rep
August 26, 2024

This is the best rep we've been work with: professional, efficiently and persist to meet customers needs. Give him a big thumb up

Date of experience: August 16, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Thank you so much for your fantastic feedback! We're delighted to hear that our representative provided you with such professional and efficient service. Your praise and thumbs-up are greatly appreciated, and we’ll make sure to pass along your kind words to them.

New York
1 review
0 helpful votes
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Great customer support!
July 7, 2023

I had the pleasure of working with Austin C who was an absolute delight to work with. He answered all of my inquiries in a timely manner and always gave me the best options for my travel dates. I plan to use SkyLux again in the very near future. I highly recommend this travel company!

Date of experience: July 7, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent Austin was able to meet your expectations. Thank you so much for your positive feedback!

Michigan
1 review
0 helpful votes
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Walker goes the distance
January 23, 2024

We were looking to travel to visit friends we haven't seen for years and have used Skylux in our past. We were fortunate to connect with Walker G. Who looked at a number of options for our trip to Singapore. He found a great deal at more than 50% less than our own search had turned up. We booked as soon as we confirmed our friend's availability. Perfect outcome and very efficient process to book.

Date of experience: January 23, 2024
Herman B. SKYLUX Travel Rep
over a year old

Dear Grant, we appreciate your loyalty and are thrilled to have been a part of your travel plans once again. Thank you for choosing Skylux and for sharing your positive experience with Walker.