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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.

service
283
shipping
27
quality
1,224
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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Arizona
1 review
0 helpful votes
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They Deliver on the "promise"
November 9, 2023

We needed tickets to Europe with different European arrival and departure cities. Additionally, we wanted our flight across the "pond" to be coordinated with another travel originating from a different city in the US. With all those challenges, Connor was able to exceed expectations by delivering all of the requirements at pricing that also met our desired target. We would not hesitate to use Connor and SkyLux for any travel, especially international.

Date of experience: November 9, 2023
Herman B. SKYLUX Travel Rep
over a year old

It's such a wonderful feeling to see your great feedback! We thank you a lot Connor and are so grateful for his perfectly done job! Thank you very much for cooperation with us!

Maryland
1 review
0 helpful votes
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Excellent! Thank you.
April 14, 2023

I am very sanctification with the experience work with Chin to get my air tickets. Very impressed on her
Attitude of very responsible, patient, and helpful. She has very good skills and knowledge for what she is doing to have the job done well. Very appreciate her support and service. Definitely will refer her to any one I know who may need the service. Thanks!

Date of experience: April 14, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your kind words. We are grateful for your feedback.

Arizona
1 review
0 helpful votes
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Instead of finding a few great prices in a roundabout itinerary, he kept at it all day until he phoned me back with a flight that matched my criteria, and it was happiness all around! I certainly appreciated Fred B. And will use SkyLux again!

Date of experience: January 11, 2024
Herman B. SKYLUX Travel Rep
over a year old

Your satisfaction and happiness is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!

Texas
1 review
1 helpful vote
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Always great service
February 10, 2020

We have now worked twice with Amir. He is very attentive to flight times and necessary (but not too long) layover times. He understands international travel and what it takes to put a trip together. Highly recommend.

Date of experience: February 10, 2020
India
1 review
8 helpful votes
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Cheaters!
August 29, 2020

Skylux travels are cheaters! They book you well but when it comes to changing of tickets, or refunds, they dont even have the courtesy to tell whats possible and whats not possible. You keep calling, and no one will ever respond. They are absolute cheaters. Please be very very careful. I am never booking with them again, only because of the horrendous customer service.

Date of experience: August 29, 2020
Herman B. SKYLUX Travel Rep
over a year old

Dear Raina, We’re sorry to hear about your experience. Please accept our apologies for any delays caused by the overwhelming number of calls. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@skyluxtravel.com.

Missouri
1 review
0 helpful votes
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Good Deal on Flights
November 16, 2023

My agent, Eddy N, was extremely helpful throughout the entire process. He searched for flights that matched the parameters in terms of time, and in terms of price I think he really went out of his way to make sure that we got a flight that matched all of our needs.

Date of experience: November 16, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

California
2 reviews
0 helpful votes
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I purchased a great, affordable business class ticket SFO to Istanbul. I travel with a small dog, and before purchasing a ticket I checked with United availability for the pet in cabin, and they told me it is available.
After purchase a ticket I tried to add my dog on my ticket and United informed me, not dog allowed in business class on the particular boing. I didn't have protection plan and thought that I lost my money. Aaron and Sean, from Sky Lux did everything to solve my problem. Thank you.

Date of experience: April 28, 2022
Virginia
1 review
0 helpful votes
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We had a voucher with Sky Lux on Air Lingus. We were told we had to use it by June 2023. We requested flights to Dublin, Ireland for April. Sampson and Remus say they are having trouble with Air Lingus getting the tickets from them. We either want the flights or the money back which is about $3600.

Date of experience: March 13, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 228595.
Please email this ID at feedback@skyluxtravel.com with your booking confirmation number, and we will get in touch with you.

Thank you in advance.

District of Columbia
1 review
1 helpful vote
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The service was excellent
September 22, 2022

Got business class tickets to India cheaper than anywhere else, even the airlines website. Nikita was my consultant and he did his job professionally. I would surely use Skylux again and would recommend to use them also to others. I don't have experience on how they deal with refunds but I had requested several changes to my itinerary and Nikita was very helpful.

Date of experience: September 22, 2022
Herman B. SKYLUX Travel Rep
over a year old

Thank you so much for giving us 5 stars. You made our day!

New Jersey
1 review
11 helpful votes
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This is a third class company and works very fishy. Does not answer clearly to the questions. Once I told the agent can you be simply clear to my with price options with airline and stop duration so I can decide but the agent wanted to only know what she wanted was my maximum budget. I was surprised how the agent was just fed up and not willing to answer any question.

Date of experience: February 11, 2021
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your feedback. Our agents strive to provide the best deals available that fit any of the customer's requirements. If you are still looking for assistance, kindly send us your contact details to feedback@skyluxtravel.com and we will make sure that one of our more experienced agents gets back to you.

Florida
1 review
0 helpful votes
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Seems fairly efficient
July 20, 2023

Requested a quote, shortly received an email & text with a number to call. I did, and another caller from Skylux called at the same time - they were eager! They sent me a list of options and I selected one. The schedule and price were OK. A bit better than I could find myself on line, as they can check with all airlines.

Date of experience: July 20, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Florida
2 reviews
0 helpful votes
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Last minute airfare
May 16, 2023

Wow, great experience with with Randy G! Last minute booking got great flights all the way to Bucharest and back home via Budapest. He made it happen and I pushed him for the best savings and he found it! Great company, will use again and of course will contact Randy direct! Excellent customer service and a joy to talk with… thanks Randy!

Date of experience: May 16, 2023
Candice J. SKYLUX Travel Rep
over a year old

Thanks for sharing your satisfaction towards our agent. He is looking forward to assist you when you will require his help.

Spain
1 review
1 helpful vote
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The best service ever
March 28, 2022

Our agent Dime got always back to us immediately, and gave us the most direct routs and was always was top of everything. We purchased 2 business class tickets Vancouver-Barcelona and Zurich to Vancouver.
As our cruises got cancelled in the last moment Dime accommodated us with return flight changes. We did have to pay a small amount due to different pricing for the same rout with new dates.
We will continue working with Dime for our next flights. He inspires confidence, he knows this business well.

Date of experience: March 28, 2022
California
1 review
0 helpful votes
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Incredible savings - super fast turnaround
April 20, 2023

I was able to secure a $3200 savings on a flight in high season. It was a a matter of may be two hours from first contact until I had viable options in front of me. Communication runs conveniently through what's app/phone/email.

Highly recommend from a booking perspective.

Date of experience: April 20, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you so much for your positive feedback.

Arizona
1 review
0 helpful votes
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I too was initially skeptical about not booking directly through the international carriers but Memphis went above and beyond to find us flights that worked in the limited price range we provided. We don't travel until April but I'm confident that the trip will be as amazing as the service provided by Memphis. He worked hard to get us what we needed at the price we needed to stay within. We are looking forward to the travel and as a former major airline employee, I love the idea of business class travel international again and will always look to SkyLux first when planning a trip. Thank you Memphis!

Date of experience: November 21, 2019
South Carolina
1 review
0 helpful votes
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European Travel
March 14, 2022

We have used Skylux for many years now and they continue to deliver quality, professional and friendly service. Ralph has been our contact and did an excellent job helping us stay on top of the multiple schedule changes which have impacted us on our upcoming trip to Europe.

Date of experience: March 14, 2022
Georgia
1 review
2 helpful votes
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What a great find!
June 27, 2019

I was booking tickets for my family of 5 and saw the ad for SkyLux Travel online. I called and had the best experience! I worked with a gentleman, Olaf, who could not have been nicer or more helpful! He found the perfect flights for us at an amazing price! I had been working with Amex Platinum as well and through their program the same flights were over TWICE the price!

I have already referred friends and family to Olaf. One of them has already booked tickets with him and they were just as happy as I am. What a great find!

Date of experience: June 27, 2019
Florida
1 review
0 helpful votes
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Awesome Experience!
February 12, 2024

Drake is phenomenal! He goes above and beyond to make my travel experience flawless! I have used him and Skylux for 2 trips. One to Africa in 2016 and just recently for a Paris, France trip! I'm so excited that he still works for Skylux! Thank you

Date of experience: February 12, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you very much for a 5 stars review! Our agents are doing their best to satisfy the customer and we appreciate them a lot!

Colorado
1 review
7 helpful votes
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Magic!
July 19, 2022

I tried SkyLux on a whim. I was purchasing three business class tickets to Europe on a multi stop route. Direct prices from the airlines were over $8,200 a piece. SkyLux saved my $2,500 on each ticket. So simple. Just one phone call. The trip immediately showed up in my United Airlines account. I wish i knew about them before.

Date of experience: July 19, 2022
Italy
1 review
0 helpful votes
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Scam artists.
September 3, 2022

They cancelled our flight just when we got to airport. Made us pay 700 each more for our tickets. Then the new flight was in another airport and had to pay a cab 200 dollars. Get to our destination finally. Spain to be exact with a flight to Amsterdam then home from there to New York. Woke this morning to be told our flights home have also been cancelled. And I could pay skylux another 3000 to get home. Magnus Doyle was the lying cheat agent that ripped us off. Oh and btw I'm still stranded in another country. Don't use this scam of a company that probably pays companies to get rid of bad reviews.

Date of experience: September 3, 2022
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 188509
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you

Thank you in advance.