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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.

service
283
shipping
27
quality
1,224
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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South Carolina
1 review
0 helpful votes
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Great service!
August 18, 2024

Never booked with SKYLUX before but it was really great experience. Eddy helped me booking my flights and he was fantastic. Thank you so much

Date of experience: August 8, 2024
Herman B. SKYLUX Travel Rep
10 months ago

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.

District of Columbia
1 review
0 helpful votes
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Good clients to you
December 1, 2021

With the selection of the tour, we really liked it, even though after arriving in Egypt we had to drive 4.5 hours to the hotel. We didn't turn yellow, all our expectations exceeded ourselves. Thank you again.

Date of experience: December 1, 2021
California
2 reviews
0 helpful votes
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Pleased with Attentive Service
July 25, 2023

While I was a bit concerned about the whole "if it's too good to be true..." caution, I am pleased to say that everything worked smoothly from Skylux. The representative was very attentive (actively looking for the best deals and offering different options for my travel). I'll definitely be more confident to use them again.

Date of experience: July 25, 2023
Herman B. SKYLUX Travel Rep
over a year old

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.

California
1 review
1 helpful vote
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The dedicated concierge was truly dedicated to getting convenient flights from one small airport to another. He provided multiple airline choices in an easy to read/compare format. He listened to what I wanted and addressed my concerns.

Date of experience: January 13, 2020
Texas
1 review
2 helpful votes
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Fake Rate quote
December 26, 2021

When you search they show you very cheap rate for the dates you travel and ask to provide your Name and contact. When they call you, the rates are no where near to what they offered online, They will tell you that is the lowest possible. Then I asked them to give me a date of that price then they just play around, Never have that rate, so it is a scam not a honest business.

Date of experience: December 26, 2021
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 135891
Please email this ID at feedback@skyluxtravel.com with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Florida
1 review
0 helpful votes
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Bangkok Trip
May 7, 2024

We were pleased with the support and service provided by Ringo throughout the process. We were slightly disappointed that we were not able to save much money for our trip, as we were able to get the same price directly from the airlines. However, Ringo made the process more personal and efficient than dealing with the airline itself.

Date of experience: April 25, 2024
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.

Florida
1 review
0 helpful votes
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Very Reliable
August 9, 2023

Melvin was helping us in booking business class tickets. After sending payment, ticket issuance was delayed by British airways. But he kept us in loop and provided alternate options until tickets were confirmed.

Date of experience: August 9, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback

Florida
1 review
0 helpful votes
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Excellent
August 28, 2024

Was fast and to the point. I was looking to travel business class at a reasonable price. I found my ticket at better price than AA..

Date of experience: August 18, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Thank you very much for a perfect review of our services!

New York
1 review
0 helpful votes
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Very satisfied with my experience
March 6, 2024

Maverick was very patient and knowledgeable. He listened to my desires and concerns and explained differences in order to allow me to make choices. He saved me time and money by finding the right route to take me from home to my final destination without my having to book additional transportation. I had my doubts about SKYLUX but so far, I'm impressed with the time and attention I received. I'll have to wait and see if the actual journey is as lovely as he predicts. Fingers crossed.

Date of experience: March 6, 2024
Herman B. SKYLUX Travel Rep
over a year old

Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Maverick is awesome! Thank you very much for being our Customer and sharing your great impression on us! We wish you an incredible trip ahead!

District of Columbia
1 review
1 helpful vote
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For most of our interaction Skylux only gave me price options I could find myself on the airline site. There were no special deals on first class -- the 70% off ads must apply to only a very limited number of flights. In the end, though, they had a better price for premium economy than the airline was offering at that time... so we saved a few hundred dollars per ticket. (I could have matched the price on a different airline for slightly less convenient flights.)

Date of experience: December 6, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear David, please accept our apologies that you had to go through such an ordeal. We are prioritizing the issue you're facing that's why we have already assigned you a special ID:278542, and our proper department is already working actively and they will contact you shortly. We kindly ask for you patience.

Ohio
1 review
0 helpful votes
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Highly recommend!
April 21, 2023

I made my flight reservation late, just a month before departure. I worked with Wesley and he was great. He found a business flight to Zurich from Cleveland that was almost $2,000.00 less than other sites. I had asked for one stop only and the stopover was 10 hours! That was impossible for me because I am 84 years old. He then found a two stop flight that was much better and shorter overall flight. Go to this site and ask for Wesley.

Date of experience: April 21, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you so much for your positive feedback.

Louisiana
1 review
0 helpful votes
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Excellent customer service
January 18, 2024
Updated review

Troy Larson is an excellent agent. He is extremely competent and a joy to work with. This is the second time I have booked trips with him and he is able to find American Airlines or their partners flights that meet our needs.

Date of experience: January 18, 2024
Herman B. SKYLUX Travel Rep
over a year old

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.


Troy is fantastic
September 12, 2023
Previous review

Troy seems to always come through with the best flights on American and One World partners for the best price. He is patient and a pleasure to work with!

Date of experience: September 12, 2023
Nevada
3 reviews
0 helpful votes
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Easy & Confident Process
July 8, 2023

I felt no pressure working with Kenan. He gave me several options of when to fly and cities to fly from. We are confident in our travel arrangements and Kenan assured us we can reach out any time with questions.

Date of experience: July 8, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

New York
1 review
0 helpful votes
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Great service
September 5, 2017

They were punctual, organized and their price was great. I appreciated the number of options they provided me with along with a better price on a preferred airline than I could find online. I'll use them again in the future.

Date of experience: September 5, 2017
California
1 review
0 helpful votes
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Costa Rica Round Trip
October 29, 2023

Having difficulty booking a satisfactory business class trip to Costa Rica, I called Memphis at Skylux. He promptly returned several options, including one that I could not find which was perfect for our itinerary.
Not the first time he was able to do so for us.

Date of experience: October 29, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

New York
1 review
0 helpful votes
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Excellent Travel Service/Agent
May 23, 2023

Wow, I was so amazed how my personal travel agent found and helped me book my upcoming business class trip to Sicily! This is the most incredible service and I will continue to use them for all my future travel.

Date of experience: May 23, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance

AE
1 review
2 helpful votes
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I've been using this service since early 2018. Remus, my personal agent, has been fantastic for me every time. On this last trip, I contracted COVID right before I was supposed to come home. Thank God that I was able to stay in my hotel room and not need to be hospitalized. Meanwhile, Remus was able to work with the airlines to make sure that I didn't lose my return flight credit. I do enjoy working with him. He even checked in my me to make sure that I was recovering from being sick. I really appreciate him and this service.

Date of experience: March 26, 2021
Canada
1 review
0 helpful votes
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Donovan
May 19, 2021

As usual is was a pleasure to deal with Donovan. He took the time to provide a number of alternatives very promptly and, thus we were able to make our flight decisions very quickly. His very quick response rate is very much appreciated.

Date of experience: May 19, 2021
New York
1 review
0 helpful votes
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Great options
October 7, 2022

Appreciate the options. Communication was a bit slow at times but then it got better. We'll use this device again in the future for sure. I'd prefer if it was more online and less phone calls. In this day and age calls are considered a nuisance.

Date of experience: October 7, 2022
Herman B. SKYLUX Travel Rep
over a year old

Dear Thomas,
It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide. We sincerely thank you for taking the time to share your thoughts with us.

Nevada
1 review
7 helpful votes
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Invoice
January 23, 2023

Its proper to show the full charge. Example, Ticket + price tax, +any tips before you charge my credit card. You show me a E ticket and the invoice after. I also do not appreciate you change the amount of tip that I selected. Big negative.

Date of experience: January 23, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 217935
You have the possibility to reach us anytime emailing this ID at feedback@skyluxtravel.com

Thank you in advance.