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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,585 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
284
value
111
shipping
27
returns
45
quality
1,233
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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Washington
1 review
0 helpful votes
Follow Wael A.
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Great Service
September 12, 2017

Fast, easy booking and very helpful.

Wizzy has been amazing, we were about to book when suddenly prices increased, he kept monitoring the flight cost till it came back down and immediately called to alert me so i can purchase the ticket.

Date of experience: September 12, 2017
Arizona
1 review
0 helpful votes
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Amadeo has been our travel consultant for international business class tickets for a few years now. We are very pleased with what he provides us. I would rate this company (and especially Amadeo) as A-1!

Date of experience: February 20, 2023
Herman B. SKYLUX Travel Rep
over a year old

We're so glad to hear that you had a positive experience with our agents. Thank you for your review!

California
1 review
0 helpful votes
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I was able to find business class tickets for way cheaper than what the other travel or airline websites were showing. Marvin did an excellent job following up with me and ensuring I got convenient flights. Skylux has definitely earned a customer for life.

Date of experience: October 6, 2021
Colorado
1 review
0 helpful votes
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Excellent Customer Service
April 11, 2024

Denver was incredible tenacious in finding just the right flights for our trip and securing a great savings for us. We tried several different combinations and airlines before getting just the right itinerary for our up coming trip. He was patient and followed up every step of the way. Denver was a pleasure to work with.

Date of experience: April 1, 2024
Herman B. SKYLUX Travel Rep
over a year old

Thank you for taking the time to share your experience with us! We are delighted to hear about your positive encounter with Denver and the exceptional service he provided during the booking process for your upcoming trip.

Canada
1 review
7 helpful votes
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Horrible Service
October 19, 2021

While selling the tickets they were prompt with their responses and now that they have overcharged us and have to give back the refund, there is no response. The lady Blaire has a different excuse each time she doesn't pick up the call. We are seriously considering this company might be fraud one. Please fond someone else to book your travel.

Date of experience: October 19, 2021
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.

Your complaint is assigned a special ID: 123137

Please email this ID at feedback@skyluxtravel.com with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Arizona
1 review
0 helpful votes
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First timer...
January 21, 2023

I had never used Skylux before, and of course was skeptical. However, I hate booking international flights, oh, and try using miles and the airlines treat you like a poacher trying to get a free ride. How quickly they forget that you have been using their credit card, paying thousands of dollars and "earning" miles. So, I tried Skylux, and even though I was still unable to use miles, the fare was a decent price, and better than what the airline agent could give me. Douglas was SO patient with me while going through the process as I was typing everything into place. I'm sure he answered a few of my same questions twice, maybe three times, but I was able to complete the transaction. The trip is a few months out, but I don't foresee any issues at this time.

Date of experience: January 21, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Pamela,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Florida
1 review
0 helpful votes
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Can't beat the personal touch.
April 27, 2023

Zell was a good communicator, but more important he listened to what I wanted.
He found me the flights that requested with significant savings. He was patient enough to stay on the phone until I had completed the transaction. He offered to find seats and add our frequent flyer numbers.
I would definitely use Zell again.

Date of experience: April 27, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad to hear that Zell was able to assist you and provide helpful service.

New York
1 review
0 helpful votes
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He's a great guy and found me the best flights for less money! Gotta love the guy!

I'm flying out of Palm Springs Airport and the airlines rip everyone off! They maintain that we're a small, out of the way, airport -yeah right. Just not enough complaint volume to force their greed to a more reasonable level!

But, I stray... SEAN was agent and he is great. He searches and searches until he finds the right flights at the right prices. Sean offers insight and direction as well.
He is inventive in combining trips to lower costs and lessen flight times.
A great job and I am thankful!
Use Sean, he's brilliant!

Date of experience: August 2, 2019
Colorado
1 review
0 helpful votes
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We were referred to Skylux by a local friend who has used them for years very happily. I went online and saw good reviews from actual users and lots of doubt and alarm from non-users. We took the plunge on a trip for 4 to Rome, with an added week detour to Beirut. The process was great and our agent was incredible responsive. One tip--if your are 4 or more, start early to get the best flight choices. In early April, we had to move dates just a bit for late september flights. Had we started two weeks earlier, it would have been a cinch.

Date of experience: April 13, 2018
New Jersey
1 review
1 helpful vote
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Nancy was terrific to work with. She asked my perimeters and in no time gave me several good options to choose from. I found after booking that I saved significantly. I have told everyone about SkyLux Travel.

Date of experience: December 3, 2019
Michigan
2 reviews
0 helpful votes
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Great!
July 29, 2024

Amir is very courteous and helpful. He tried his level best to provide me the most economical airline ticket.

Date of experience: July 19, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Your agent would be so pleased to hear your words of appreciation! Thank you very much!

Texas
2 reviews
0 helpful votes
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Perfect and first class.
July 29, 2024

It has been dream come true experience with Mr Denver K. A professional and care taking travel agent.

Date of experience: July 19, 2024
Herman B. SKYLUX Travel Rep
9 months ago

We're really grateful and appreciate you taking the time to share your rating with us!

Florida
1 review
0 helpful votes
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Thanks to Camilla, our Skylux experience was like having an expert travel agent friend make our arrangements! My wife and I have been traveling from Florida to Thailand for more than 25 years. This is a difficult route, with 26-32 hours in transit. In the past, I booked all our fares using Expedia, Booking, Kayak, SkyScanner, etc. This year, we decided to treat ourselves to business class, so I began my search and also wanted to give Skylux a try.

Within minutes of submitting our online form, Camilla called us. Over the afternoon, she patiently and expertly helped us explore our travel options. She's an excellent planner, and the experience reminded me of the "old days" (1980s-1990s) when there really were professional travel agents!

By the end of the day, she found a perfect itinerary on a preferred carrier, at a price $500 below anything I could find. Furthermore, even the best routes I found online had problems (e.g. Long layovers, and domestic legs of the trip that didn't offer business class, despite higher prices).

Camilla's conscientious service didn't stop with the sale. She secured excellent seat selections and called the next day to review our tickets, and to assure us that she was available for any changes or help we need in the future.

Everything about our experience exceeded expectations. For anyone planning a complex international trip, I highly recommend giving Skylux and its attentive agents a try.

Date of experience: June 25, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Thank you so much for your glowing review! We're thrilled to hear that Camilla provided you with exceptional service and made your Skylux experience so memorable.

Arizona
1 review
0 helpful votes
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Top Notch!
February 9, 2023

I found Skylux website to see what their advertised business class flight were like. The agent who promptly called me back was Eric. He was professional yet personable and not only answered all my questions but found a great international seat offer with WestJet based out of Calgary. I appreciate Eric and look forward to my trip.

Date of experience: February 9, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you so much for the kind words! Ensuring customer satisfaction is how we built this company and we intend for it to stay that way.

Utah
1 review
0 helpful votes
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Excellent service!
August 2, 2019

At first I was wary of the possibility of getting a less expensive overseas business class flight. However, after checking with several airlines online I discovered that Skylux could beat all fares that I had checked... by a lot!
Give them a chance. You will not regret it!
Also, their response was quick and very professional.

Date of experience: August 2, 2019
Washington
2 reviews
0 helpful votes
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Colton was great!
April 30, 2024

We've used SkyLux previously and had a great experience. The rates for first class and business class tickets are about half what the airline website goes for. Colton was very helpful and professional. I would highly recommend SkyLux to anyone traveling abroad and wants business class tickets.

Date of experience: April 20, 2024
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.

Connecticut
1 review
0 helpful votes
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Great service!
February 1, 2021

Sean was very patient and worked very hard to get a business class flight to Australia for me! There was a lot of back and forth and changes due to us living through the pandemic, and he remained positive, polite and professional at all times! Good customer service is hard to come by these days and great customer service is near to impossible - Sean was greats and deserves every bit of 5-stars! Thanks Sean I'll be using Skylux again because of the service you gave me!

Date of experience: January 31, 2021
Texas
1 review
0 helpful votes
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SkyLux is the go-to Travel Agent
December 2, 2023

Working with Blake is an awesome experience. I am not just working in an online environment, but he calls me to go over the ticket options and makes sure I totally understand every leg of the trip. I am never disappointed.!

Date of experience: December 2, 2023
Herman B. SKYLUX Travel Rep
over a year old

Indeed, Blake is a awesome and we are so proud of him! Thank you very much for sharing your amazing impression on our services!

Florida
1 review
0 helpful votes
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1st experience
February 17, 2021

My first experience with SkyLux was very, very good... service was exceptionally great, no pressure to buy, several choices, best schedule available to us, lowest prices by a $1000. 00, and we are flying Business Class!

Date of experience: February 17, 2021
Florida
1 review
0 helpful votes
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Mission Accomplished
July 19, 2021

Our agent, Melinda was with us all the way, this covid journey started in November last year with all sorts of apprehension as to wether
Our planned trip would ever take place. It's looking better every day and we hope it stays that way. Melinda was great and very patience.
Will certainly call her again.

Date of experience: July 19, 2021