SKYLUX Travel has a rating of 4.8 stars from 2,571 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.
I have worked with Lock for more than 10 years now and he is the best.
Sam was good to work with. A very knowledgeable person who was very helpful
Indeed, Sam is one of our best agents and we are so grateful for his ability to make our customers happy and satisfied! Thank you very much for taking your time to leave us a great feedback!
I was very pleased with agent Noah. He was very professional & efficient. He was much appreciated.
Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!
Excellent service by skylux. More important is the professional and friendly service by their agent Scott H. Whenever he is there he tries to help and always with very friendly voice to listen.
I book on trip and start planning for next.
Thank you for your wonderful feedback about Skylux and specifically about Scott H.! We’re delighted to hear that he provided you with professional and friendly service, always taking the time to help.
Corvo is always so helpful and gets me the best price. He looks at all options, different airlines, to check for the best plane and best seats. Please take Corvo's help!
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
Our agent, Cody, was incredibly responsive to our outlined needs, questions and the pricing he gave us was better than I had found elsewhere.
Many thanks for a 5 star review! We are pleased to hear your kind words about your excellent experience with us!
Sam was good. I could understand him and knowledge about the travel
Many thanks for a 5 star review! We are pleased to hear about your satisfaction with our assistance! Thank you very much!
Blake is really the best: professional knowledgeable, helpful, patient! Thank you.
You are so so welcome! Blake is awesome and are so grateful for his ability to make our customers Happy! Thank you very much for being our Customer! Looking forward to assisting you once again!
Alma was wonderful to work with and made it very easy for me. Great price and great experience.
We are happy that Alma has provided you with such a wonderful experience.
Very good. Dion was very responsive to my preferences in direct flights and came up with the best routes.
Thank you for your feedback! We're so pleased to hear that Dion was able to help you find the best routes based on your direct flight preferences. We pride ourselves on tailoring our services to meet the specific needs of our customers and it's wonderful to know that Dion had a positive impact on your experience.
Sullivan was very helpful. He explained everything and helped guide my decision. Would recommend Skylux and Sullivan to my friends.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
My agent, Julian, was extremely helpful is searching for the best price for my trip. I appreciate his help.
Thank you for your wonderful feedback! We're thrilled to hear that Julian was able to assist you in finding the best price for your trip.
Easy to book helpful knowledgeable friendly agent
Would love to work with Ramon in the future
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Agent was responsive and provided good timely options.
We are happy that you are satisfied with our products and services.Thank You.
I am extremely happy with my experience with agent Chicago. He was extremely helpful and understood all my requirements, gave me plenty suggestions and stayed with me until we successfully booked the flight. Highly recommend his services.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
Great prices and service for international flights
Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!
Excellent I am glad to be able to book a flight on the phone the old-fashioned way the personal way. MaSalama and God bless you
Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!
We don't know how SkyLux does it, but the service is professional and the arrangements meet our needs and desires - all for a deeply discounted price! This is our third booking and not our last.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
I have dealt with representative Rick for a number of trips. I have always found him to be knowledgeable and had my best interest in mind. He answers all my questions and concerns with professionalism.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
They can get you a great price and their customer service during sales and booking is great. However, if you experience any disruptions (i.e. Cancellations) their service is horrendous. All of their changes have to be done via email, which if you are half way around the world and fairly remote, that doesn't work well. I was even on the phone with them and told them what flight to book us on and by the time I got the email and replied, which was within minutes, the seats were gone. I asked to be booked in a different class of service and to be booked on the codeshare airline. Both requests were refused. I asked to find me any flight(s) to get home. They could not. I ended up booking myself. Skylux is NOT a full service travel agent! If you need help while you are traveling, you are on your own. Also, I have been waiting for a refund for the cancelled portion of the trip for over 60 days, even though the booking airline has said the refund was processed 30 days ago.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 361111
Please email this ID at feedback@skyluxtravel.com with more info about your reservation, and we will get in touch with you.
Answer: Hello. Please contact our Customer Support at 855-507-9771 or send us an email at cs@skyluxtravel.com. We will gladly assist you. Thank you.
Answer: Hello. Please send us an email with your ticket number or confirmation number at feedback@skyluxtravel.com. We will gladly take a look at it. Thank you.
Answer: Why do you need something else? SkyluxTravel offers the most affordable business class tickets I've ever seen.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!