Overview
SKYLUX Travel has a rating of 4.8 stars from 2,565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.
Glen was very professional, making the experience easy for me. He even noticed an instance where the layover time was very short and changed the reservation, with no price increase.
I love the fact that I was given three options to take for my flight to Japan. All of them, from business class to premium economy were very affordable.
We're really grateful and appreciate you taking the time to share your rating with us!
We used SkyLux to book Business Class travel from the US to Bangkok and from Hanoi back to the US.The price was less than published airfare and the service for booking and seat assignment worked smoothly. The trip is booked on Air China but it was booked by SkyLux using Air France frequent flyer miles. It seems to have worked.
We are so pleased of your satisfaction with our services! Thank you very much for a 5 stars review and your kind words!
Made a request, received a quote, submitted payment which hit my Amex as pending. Then got a call the price had gone up.
Dear Deborah S,
Thank you for contacting us.
We are sorry to hear that you had a bad experience.We very much appreciate your patience and understand any frustration you experienced.You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 312733
Thank you in advance.
Jeff t. Was awesome. Enjoyed my experience booking air india with jeff.
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Our agent, Stan, was excellent. He provided me with options for our flight and worked with me to find one that works for us. Completed the purchase within 24 to 48 hours. I will use them again.
Dear Vanessa,
Thank you for being our customer and leaving us a wonderful 5-star review.
Had to cancel a trip ( Finnair Business Class - LAX to DEL) in June last year for which an airline credit was promised instead of a refund. Sean Lidell (Skylux agent) has been giving me a run around for over a month now to book a ticket on dates that he has suggested. Worst experience - stuck only because of airline credit - will never ever use Skylux for my 3-4 trips a year (with wife) between US and India. They sell travel insurance and then find reasons why it cannot be covered by insurance - then hold the money for several months and then give a run around. He actully booked my wife's ticket by economy - while the credit was for Business Calss fare. She had to travel at that time - so she ended up taking it - she even had to pay $100 for extra bag (he clearly confirmed two bags will be allowed) - and now has refused to refund that $100 as wel. He is a CROOK - stay away from him...
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 220471
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
My first time with Skylux Travel after a recommendation from a friend - the savings I achieved were amazing!
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
Jerry is terrific! We have used him 4-5 times and he has gotten us great air fares while selecting the best seats. He is professional, timely in his responses and so flexible.
He is my go-to guy.
Connor worked hard to address our individual flight needs. He called us back as he had promised when we needed time to contact others in our group. He was a pleasure to deal with. Do not publish.
Indeed, Carol S. Is a great agent and we appreciate him a lot for his ability to fully satisfy our customers! Thank you very much for booking with us!
Olaf did a fabulous job of getting us a great price on Business class tickets for my family for our upcoming trip. He kept us informed and it was a smooth easy process.
Kip is the agent we dealt with. He is an expert! Not only was he patient, and prompt in all details, he gave us ideas on places to not miss. Very nice guy.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance
Boston was able to find exactly the right fare at a great price quickly.
We're thrilled to hear that Boston found the perfect fare for you at a great price.
Same as title very knowledgeable, professional, persistent and easy to communicate.
Thank you so much for your positive feedback! We're delighted to hear that you found our team knowledgeable, professional, persistent, and easy to communicate with.
Vanessa helped me with the flights that I wanted and helped me get all the times and days we wanted to fly. Price was very fair, even got a break on the cost in the end!
It brings us immense joy to hear that Vanessa was able to fulfill your flight requirements precisely, ensuring that you secured the preferred times and days for your journey. Thank you once again for choosing us.
I booked a direct flight from Nashville to London through Skylux Travel. When British Air cancelled the flight, I requested a refund. Skylux gave me a refund but charged almost $400 to give me that refund. I made a complaint to British Air, but they told me that they were not involved with the Skylux penalty. If you book directly with the airline, you would not have to pay a penalty.
Right now our US Embassy is telling all US citizens to not go to the UK because of the pandemic. Flights through Skylux that are cancelled because of COVID will also carry a penalty. Based on other complaints, approximately $400 seems to be their typical charge.
Herman B. Must be a robot. He did not answer why I was charged almost $400 for a flight cancelled by British Air. British Air did confirm that the airline gave me the refund, but they have nothing to do with the penalty... THAT WAS ALL SKYLUX
Dear Customer,
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our customer service department. Our goal is the total satisfaction of our customers and to provide a positive experience. Please send us your contact details and Booking Confirmation Number at feedback@skyluxtravel.com for investigation.
Thank you.
The agent Achu really found the best first class accommodation for PAL in a very short time. It was expensive, but worry free and worth spending. Thank you and keep the great work.
Thank you for your honest feedback! We really appreciate it and we hope to see you using our services in the future.
Frank did an excellent job finding the most convenient flights at the best price for my upcoming trip. I would definitely recommend working with Frank and SkyLux.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
You guys did an excellent job putting together the flights for our golf trip to Ireland. The service was friendly and effective.
We are so happy to hear about your amazing experience! We hope that you will come to our website whenever you desire to travel once more and we will definitely find you a great flight option so that we could see your perfect feedback once again! Thank you very much!
Always called back. Patient with my friends. I would recommend him to other people to use his services
We are so glad you've been satisfied with our assistance! We hope to see you once again on our website whenever you desire to travel! Thank you very much!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!