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Sittercity has a rating of 1.3 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sittercity most frequently mention customer service, background check, and credit card problems. Sittercity ranks 59th among Childcare sites.
This company responds to reviews on average within 8 days
No positive highlights yet
I love Sittercity. Over the years they have been responsive to each customer support inquiry I've made which is very important. They do their best to help check things out for both job seekers and those looking to hire. There are opportunities for everyone on Sittercity. Well-maintained and classy website.
Please don't be like me and several others. Create alarms, personal reminders, notifications about your subscription. They will never send you emails about renewal or monthly billing. I used the site for a few days. Sent an a few messages to get quotes. After that I never logged in again. Only to realize that they've been taking almost $50 a month for over a year. They won't compromise with you. You're essentially giving them money for free and they won't refund even though they know you have small children and came to them when in need. They will go on and on about your activity (or lack thereof) not having any impact on whether or not they refund you. I think this is their secret business model. I will be investigating more and will seek legal assistance because I feel scammed out of money. Please double and triple check you're being charged for the correct subscription and end it immediately. They keep your card on file so hopefully they don't continue to access it afterwards. PRO TIP: If you decide to move forward with a paid subscription, use a card/bank account that has a limited amount of funds OR use a gift card. This will help to prevent them from taking money in the event that you don't cancel in time.
I love Sittercity. Over the years they have been responsive to each customer support inquiry I've made which is very important. They do their best to help check things out for both job seekers and those looking to hire. There are opportunities for everyone on Sittercity. Well-maintained and classy website.
Products used:
Caregiver website
I have been with Sittercity for 7 yrs. I have never had any problems. Just my background check a little slow. I have excellent reviews from parents. I love that I can provide childcare to families and get to know the children I take care of. The company's specialist's always help me and are courteous and professional. Communication is key when working with families. So far so good! I will remain a Nanny/Babysitter on Sittercity!
Hi there! Thanks for your positive feedback! We apologize for the delay in the background check. Sometimes some reports are held up due to relays in the court system. If you experience this again, please feel free to reach back out to us for assistance at support@sittercity.com. Thank you for helping our families with your services!
Sittercity Is an excellent side to find good people to take care of your kids and keep them safe. Pay good and you will find safe and excellent people that you can trust your children with. 5 years 5 star reviews kids and parents love me. Tiring but rewarding career.
Hi Angela!
Thank you for taking the time to leave your feedback! We are happy to see you are enjoying Sittercity!
Everyone is writing bad reviews because they paid for a membership & was auto billed... that's usually how it works though, so umm who's fault is this? I've only been on for a day and a half and was already contacted. Maybe your credentials just don't match what the family is looking for. Don't blame the site for auto billing subscriptions & calling the sitters here "fake" or "thugs". Some of us are real & passionate about helping people. If you get so worked up about not getting a call back, then I sure as sugar wouldn't want my child or parent in your care! Not even my dogs! Take a chill pill & just be patient. Good things come to those who wait & whatever doesn't work out just might not have been for you. Good luck!
Hi Amanda! Thank you for taking the time to leave your feedback! We are happy to see you are enjoying Sittercity!
I think Sittercity is a great service overall. I was a bit hesitant about letting a stranger in my house to watch my most precious aspects of my life! I felt comforted when I saw so many sitters in my area and the safety "badges" that get assigned to each sitter (for things like CPR and first aid training). I learned about the sign up process from this tutorial about the site who i guess is a nurse and had a similar experience to me. Good luck out there and make sure you interview your sitter closely and always get a background check!
Hi Austin, thanks so much for your feedback! We're happy to hear you had a good experience using Sittercity and the features we provide to help families find the right care giver!
I received a job from sittetcity Last year in NJ where I live and the person that hired me the daughter in law did a background check on me and, I was hired the following week, my job lasted a year the lady I took care of passed last month
The husband was very good to me. I will use this company again.
You need to be very careful with any of these types of find a sitter or nanny websites but you can find a good sitter if you contact all of their references. I found a great sitter that lives right around the corner. Sittercity really helped me out.
Hi Stacy, thanks so much for your feedback! We are happy to hear you were able to connect with a great sitter :)
Thank you for the extra money I'm able to earn when I need extra cash by working for amazing families on your website. I was with Care.com and they have been GOD awful worst website ever created it is nothing but a bunch of GREEDY PEOPLE running it.
Thanks so much for sharing your review. We're happy to hear that you enjoyed your time using Sittercity!
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Sittercity’s mission is to make child care finally work. We’re building technology that radically simplifies the way families connect with sitters they love.
Hi Annmarie, thank you for taking the time to leave your feedback! We are happy to see you are enjoying Sittercity!