SiteGroundReviews 561

Great and fast customer support. The Hosting Plans are reasonabely priced. Never experienced any down time!

I have been hosting my website loprofilepc.com with siteground for several years now, it has overall been a pleasant experience. Very stable and responsive platform.
On occasion if a problem with the website should arise support is responsive and quick with resolving issues.

Every issue I've ever had (big or small) has been dealt with and resolved very quickly and easily. This is the kind of support other tech related companies should be striving to emulate. Thank you!

This company's tech support is by far the best in the industry. I manage multiple websites for my clients so I've contacted SiteGround support on multiple occasions. Every time they went far above and beyond what was required, answered all my questions, provided assistance and made sure my issues were resolved. Their Wordpress hosting is pretty fast while also budget-friendly. I recommend this hosting company to all my clients.

Unbelievable how quickly one is helped. And no matter what problem I had, it was instantly eliminated. Unfortunately I can only rate with 5 stars

I have had websites for 20 years and I have never had technical assistance this good. Siteground's technical assistance is 24/7, worldwide, professional and competent.

I would recomment Siteground hosting to anyone.

Its amazing to describe about siteground support team, they so much helpful and perfect that solve my website big problem in a minute with ease. Thank a lot SiteGround & its Support Team, you guys are the best.

I needed some help with billing and customer service was quick, only a few mins to wait for the chat support. Well worth it, they got me the help I needed and I was on my way not even a minute later.

I was a happy and loyal customer for 8-9 years(!) but something suddenly went rotten inside this company.
Firstly about a year or 2 ago they abandonned cpanel and replaced it with a quite terrible alternative calling it an 'upgrade'. The timing coincided with cpanel changing its billing strategy for hosts and charging per panel instead of per server. So it was a sharp cost-cutting strategy which hurt all of their customers (still paying for a premium service). Replaced by a sketchy nasty interface. I had the site broken 3 times from various un-anounced changes leading to loss of business for weeks. The staff couldn't even tell me what they had changed on the server side even after the various 'upgrades' and instead sold me extra scanning packages and referred me to expensive paid 'associate companies' to look for a virus. Which didnt exist. After weeks of loss of business it turns out that they had performed 'upgrades' which had broken the site that they never told me about, even AFTER the event. Even in the crisis they created themselves, they couldn't even offer me stable backups longer than a week old! Wait no backups longer than 7 days rolling that can't delete themselves? Nope! 4 days to respond to tickets while my website is down at your expense? Customer service will drive you insane and they treat loyal customers like dirt. Stay away if you want your sanity and if you love your business! Find a host with cpanel and good manners.
(The img I uploaded is a screenshot of their unwelcoming contact page (once you get past the auto-answer bots). And it is mainly disclaimers to get rid of you!)

I usually do not write reviews but I was astonished by the professionalism of the Site Ground support.
I had a problem setting up one of my websites so I wrote a message to the support team thinking that I would receive an answer within 24 hours. They contacted me instantly. The person who handled my case (not a bot) was clear and kind, and resolved it in exactly two minutes.

2 years ago, I took over the management of my website. Previously, I had paid thousands of dollars for other people to do this with some serious issues happening. One of the first steps was to find a trusted web host. After researching, SiteGround came up. I have been with them now for nearly two years and they are great.

Love Siteground! They are super helpful and I love that I can chat with someone 24/7 to get help with any issues. I also like the new setup of their dashboard, easy to follow and make necessary changes. Thank you!

Siteground's customer service is the best I've ever experienced on an online service. Highly recommended.

I commends Mr. Bozhider at SiteGround support for his highly professional, yet patient way in giving me precise information I needed that gave me confidence to proceed with setting up my website. This is precisely what defines excellence, a patient, kind, considerate, and professional. Thank you

Rosen a saved my day in few minutes, Siteground assistance is 90% of the time excellent, then of course it depends on the team member you get, but they are all friendly and ready to help 24/7

Great service, great support - I honestly don't have anything bad to say about Siteground. They are always helpful when I reach out to them about a website or domain related issue. Their switch from cPanel to Site Tools feels more user-friendly to me, although I am not an expert in either. Which is why their amazing customer support is really convenient! ;)

Georgi Ch is the best customer service representative the Siteground company has. He solved my problems quickly, with a good attitude, and was able to identify critical issues that none of the previous siteground representatives could do, and now my website works properly. I don't recommend every person that works in customer service at Siteground but if you're lucky enough to get Georgi Ch you are in good hands.

The team at SiteGround were quick to respond and provide solutions. They told me how long the rep would take to call back, 15-20 min. I was referred to this site from Namecheap because of the overall value for the price by the CTO of a company I work part-time for, so I took his word and am migrating my website.