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SiteGroundReviews 561

4.2
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SiteGround Reviews Summary

SiteGround has a rating of 4.2 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 22nd among Web Hosting sites.

service
128
value
120
shipping
17
returns
23
quality
112
This company responds to reviews on average within 0 days
Malta
1 review
0 helpful votes
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Top customer service
October 1, 2021

Whenever I have an issue with my website Siteground are always there to help me with competence, patience and a smile. Siteground is peace of mind.

Date of experience: October 1, 2021
New York
1 review
0 helpful votes
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Simple and straight to the problem.
September 23, 2021

Asked a question about when my name domain transfer would be finished and they answered it clearly with a date and time. I had other questions about the process and they were clear about it as well. Pretty good so far.

Date of experience: September 23, 2021
Australia
1 review
0 helpful votes
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What a scam this place is
September 17, 2021

What a scam this place is, charges for Weebly pro and then takes all-access away when we don't renew to the highest hosting plan and then won't refund the money spent on the pro-Weebly plan. Stay away from these guys they will scam you in the end

Date of experience: September 17, 2021
SiteGround W. SiteGround Rep
over a year old

Hello Ray,

You have paid for Weebly Pro SiteBuilder yearly plan in January 2021. This SiteBuilder tool is a separate service delivered by a 3-party partner, and as such, the payments for it are non-refundable, as specified in the disclaimer on our order page. Yet, we are willing to make a one-time exception and prorate the yearly Weebly Pro fee. A refund for the unused months of service was issued and applied to the card on file.

Kind regards,
The SiteGround Team

Wisconsin
1 review
0 helpful votes
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There are many website hosts out there, but SiteGround has surpassed all of my expectations. It is user friendly and super powerful. Above all, their Support Team on the live chat is incredible. They walked me through everything in language I could understand and if when I asked clarifying questions, they rephrased and broke it down further.

Date of experience: September 1, 2021
Canada
1 review
0 helpful votes
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Totally impressed with the fast and knowledgeable customer service. Had a problem with MX and DNS settings, immediately got onto chat, they provided screenshots of what to do and where to go, and it was solved in a few minutes. Friendly, cordial, happy service. Nice.

Date of experience: August 31, 2021
New York
1 review
1 helpful vote
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We love Siteground! Customer support is simply the best in the market. After testing many hosting companies we noticed SIteground had the fastest and friendliest support staff and that is a big selling point for our company, to know someone will always be available to help us with a smile. Thanks a lot, Siteground for such an awesome job! :)

Date of experience: August 26, 2021
Nebraska
1 review
0 helpful votes
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Ervin H.
August 26, 2021

Thank you, Ervin, for being so kind and understanding and for being so proactive about my concern that I had today. Often times, it is difficult to deal with costumer support. Sometimes, it even feels like I bother them. This is not the case with you. I felt as though you are very happy to help. I really appreciate that. The world is so crazy right now and it needs the kindness that you radiate. Thank you again so much. I wish you great health and that you advance in your career.

Date of experience: August 26, 2021
AE
1 review
0 helpful votes
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I'am glad on the services of Siteground.com, during the hardship we face due to pandemic where some times we are unable to cope up with financial issues. You can rely on them to support and extend their help in order to keep your business online. Thank you Siteground Contact Support Team.

Date of experience: August 19, 2021
Virginia
1 review
0 helpful votes
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I've been through a few providers in the past and SiteGround has been by far the best uptime and best support experience of all of them. It's a bit pricier than some of the alternatives, but it's 100% worth it to avoid the random outages, slow load times, and horrendous support of some of the cheaper hosts.

Date of experience: August 18, 2021
Illinois
1 review
0 helpful votes
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Left another host to join Siteground and I have no regrets! They always help, and I never experience down time, like I experienced with my previous host.

Date of experience: August 17, 2021
Thailand
1 review
2 helpful votes
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Support is sensational
August 14, 2021

Ive been hosting my domains via SiteGround for years - and will continue to do so because of their incredible support.

They stick with you until the issue is completely solved and their advice is always spot-on.

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Date of experience: August 13, 2021
Colorado
1 review
0 helpful votes
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I'm renewing for another three years based on excellent service from such a great company!

Great value, speed, and customer support!

Date of experience: August 12, 2021
Australia
1 review
0 helpful votes
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Siteground has amazing care and support. I was put in touch with Elian and he helped resolve my issue within minutes. Couldn't recommend more.

Date of experience: August 9, 2021
Kentucky
1 review
0 helpful votes
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Great online support
August 8, 2021

I am writing a WordPress plugin to support a new business I want to start. It's fairly complex. The hosting service I was using previously was just too slow to make it a viable customer-facing application for selling my services (5-10 second response time). So I started looking for a new hosting service. I chose SiteGround and I am very happy with them. I started this process a few days ago. Moving my WordPress application to SiteGround has seen a few bumps. Mainly because I am still writing and debugging the plugin. But, the online chat support is fantastic. Fast, easy and has resolved my issues the three times I've used it thus far. Also, the platform is wicked fast. I was used to clicking reload and looking at my phone for a bit before looking to see my result. Now my results pop up before I can even reach my phone. I am a happy camper.

Date of experience: August 6, 2021
Cameroon
1 review
0 helpful votes
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Made a new purchase and got stock at a point where i couldn't get into my account or see my funds either, wrote them on Thier customer service, which took less than 30mins to get the issue solved thank you so much

Date of experience: August 2, 2021
Pennsylvania
1 review
0 helpful votes
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Terrific Support
August 2, 2021

In less than a minute I had Petar who in less than 3 minutes solved my issue. I've been frustrated for 2 weeks and have been dreading trying to deal with customer support. I HATE customer support almost always. But seriously, this was a damn near blissful experience. Thank you so much for being right there when I needed and knowing EXACTLY what the fudgesoda was wrong with my site.

Date of experience: August 2, 2021
Arizona
1 review
0 helpful votes
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… and I'm already impressed with the help I've received about information as far as hosting. Thank you!

Date of experience: July 31, 2021
New York
1 review
0 helpful votes
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Siteground never fails to deliver when I require assistance. They truly have the best support team on the market. I've worked with WP Engine, Bluhost, Cloudflare, GoDaddy, but Siteground is the best.

Date of experience: July 31, 2021
New Jersey
1 review
0 helpful votes
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Siteground Super Host that has excellent Customer Service and extremely knowledgeable about their products and Services. I really feel comfortable knowing they are managing and hosting MY Files and Website. Truly Happy I studied Tutorials that give Standing Ovation To Siteground Web Hosting...
Sincerely, this review comes from their current Client Fitnessdollz.com

Date of experience: July 21, 2021
Ohio
1 review
0 helpful votes
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I'm new to online marketing and I had no idea what Siteground could do for my business. Diana K. In customer service was extremely patient with me and helped me navigate the entire Siteground sign-up process! She was on the chat with me for over an hour! Absolutely amazing service from an excellent individual!

Date of experience: July 20, 2021

About the Business

Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!


siteground.com
Founded in 2004
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