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Simply Eyeglasses

How would you rate Simply Eyeglasses?
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Minnesota
2 reviews
1 helpful vote
Follow Deanna D.
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All Around Excellence
September 16, 2015

After my yearly exam at a well-known local chain store optician, I was looking for an attractive sunglasses frame. I chose Very Bradley Evelyn in Heather. I was shocked and dismayed to discover that they wanted to charge me over $500 for these prescription sunglasses! It wasn't a difficult decision to go home, get online and find my frame somewhere more affordable. A Google search led me to simplyeyeglasses.com. I found the Vera Bradley frame in the color I wanted, entered my prescription information, chose my lens options and was extremely pleased to find that the total price for frame and lenses was less than half of the chain store's price! Customer service kept me updated on the status of my order, expected delivery date and answered emails promptly. I received my beautiful sunglasses today along with a gorgeous matching Vera Bradley clam case and cleaning cloth. I can't wait to wear these gorgeous sunglasses! They are perfect in every way and my prescription is absolutely accurate. This experience has exceeded my expectations in every way. I will definitely return for my future glasses and sunglasses needs. I HIGHLY RECOMMEND SIMPLYEYEGLASSES.COM! 5 stars plus!

Date of experience: September 16, 2015
New York
1 review
0 helpful votes
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If I could give this review 10 starts I would! Everything about purchasing my eyeglasses from SimplyEyes was actually a pleasure and they are perfect! Cindy at Simply Eyes made me feel as though I was the only person she was working with and asked all of the questions I didn't even know I needed to answer in order to get a perfect look and fit and somehow managed to get them to me before I left for a trip and needed to be able to see! She researched frames to make sure I would love the look and I am recommending Simply Eyes to all my friends and family - and all the people who have admired my new glasses. THE BEST EXPERIENCE EVER!

Date of experience: December 7, 2017
New York
1 review
2 helpful votes
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My husband and I have been ordering glasses from here for years! They are wonderful. We had a mistake with the last order and they went out of their way to correct it and FAST! I have had no problem whatsoever and I spend half the money I would in the store. This is the only place I will order glasses from. If you have to wait a week and a half it is sooooooooo worth it for the hundreds of dollars you save. The people on the phone are incredibly helpful and friendly.

Date of experience: June 18, 2013
Massachusetts
1 review
1 helpful vote
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I ordered a set of clip-on sunglasses for a prescription frame that I bought from a local store. The order was fast and complete and a fraction of the cost as what my local store was looking to charge. I would highly recommend them.

Date of experience: June 20, 2013
Delaware
1 review
2 helpful votes
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After a lengthy search on D&G 3124 frame, I was able to find it on this site. The price was perfect, up to date responsible customer service was excellent. One of the representatives called me to let me know that there has been misplaced order with a wrong model and told me they will take care of it asap and shipped my frame on time with the right model. This kind of 'on point' action dismissed the unnecessary transactions in advance when and if I received a wrong model, but they made sure the whole process was just right. The frame is an authentic D&G and whatever this company says about them is all true. We might think that-as customers - this kind of professional grade service is 'expected' but there are more companies with empty or fake promises and full of BS rather than keep it simple and honest. I am happy to find and dealt with this company and surely return for more in the future. Thanks for being what you are and who you are especially in this cyber era when we find more BS people and harmful unseen online stores which can't be trusted. Keep up the good management then you will find more and more appreciated customers like me.

Date of experience: December 14, 2013
California
1 review
4 helpful votes
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I was so glad my eyeglasses finally arrived, opened the package and found they had sent my lenses in the wrong frame!`This means their frame supplier made a big mistake with the frame and that SE did not check the frame with my order before putting my lenses in them. SE told me nothing more than "we are human and make mistakes" several times. If you're taking hundreds of dollars to provide a medical product you should be professionals that take responsibility for their mistakes, not just "humans who make mistakes." There was no offer to compensate me in any way for their mistakes and the considerate delay. There was no responsibility to pressure the frame supplier to take responsibility for their mistake either. SE could have said - we'll stress to the supplier they need to expedite this order due to their mistake rather than take the usual "five days." So I had to go to the post office during the Xmas rush to send the glasses back - but she did not say anything like that. I hope that the frames got to SE within a couple days and that SE puts my lenses in those frames soon and then that the Xmas rush does not delay the glasses too long.

Date of experience: December 15, 2018
California
1 review
3 helpful votes
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I have ordered 4 pairs of glasses from these folks over the course of the last three years. The prices are very reasonable. I typically call my orders in as I like to chat with a sales associate first. The sales staff doesn't push allot of expensive add-ons which is nice. I give 4 stars only because they tend to be a bit slow in terms of getting the order out. It usally takes 5-10 days and I think this could be done faster. From what I could gather, they have to order the frames in and then send it to a lab to have the lenses done. I don't have beef with that-but it does slow things down a bit. Other than the time, I have always been satisfied and will continue to order glasses from them.

Date of experience: March 19, 2012
Minnesota
1 review
1 helpful vote
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Found the frames I *******@Target, then found my savings at simplyeyeglasses, went back to tgt to negotiate a better price given they offer online price matching! Target bogus offer. Complete refusal! Ordered and received in 12 days. Had to mark the corrected bifocal line and send back for a redo. Another twelve day plus 5.15 click n ship postage to resend. I could not be happier with my glasses, my deal was the best. Now if I can find sun shades I would definately use simply eyeglasses again!

Date of experience: February 21, 2013
Canada
5 reviews
8 helpful votes
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They lie about what items they have in stock and their shipping times. Before I ordered, my glasses were 'in stock' and one month later they are still on 'back order'. I regret giving them my business.

Date of experience: February 8, 2013
Illinois
5 reviews
13 helpful votes
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I rarely review anything unless it's really bad. But in this case I actually came online to find a place to review simplyeyeglasses.com
I wanted a pair of high end Dolce and Gabanna glasses and the price at any other online eyeglass company was more than I wanted to spend. I found simplyeyeglasses through a search engine and the price of the completed glasses including progressive lenses was MUCH better than any other place.
I ordered some cheaper glasses through another site the day before I ordered the Dolce and Gabanna frames w/ progressive lenses from simplyeyeglasses.com. Not only was the price significantly better, but I received them today and they fit and look great and the Rx is perfect. And I STILL haven't received the less expensive glasses from the other site, even though they were ordered before I submitted my information on simplyeyeglasses.com.
I highly recommend them based on price, quality and service.

Date of experience: November 7, 2013
Texas
3 reviews
12 helpful votes
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I'm suspicious of this site. I do not trust that "Keith Fritz" is the real name of the person who runs this business. This site has made several comments promoting themselves on "GetSatisfaction.com" which is another consumer advocacy site.

Date of experience: April 30, 2010
Tennessee
1 review
0 helpful votes
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Purchased 3M EX550 frames as arms on old ones were busted off but Rx glasses ok. At a tad South of $60 with all costs applied I thought this was a good deal. I was mistaken. The first lens went in absolutely perfect, but the second lens did not as the screw was frozen and would not back out even with excessive force applied. This is a DEFECT, and frankly makes me wonder about 3M quality control... sigh, the new frames along with old ones and expensive Rx glasses are now in trash. UPDATE: I was pleasantly surprised to have received a call from Simply apologizing for defective frames and when I told them that I had already thrown them and Rx glasses away was offered 50% off a new Rx! I did not take them up on it as I felt that was over-board - I am not looking for handouts, just want what I paid for. At any rate I thought it was well above average these days for someone to call back and try to make things correct. Since I am seriously thinking I will give them (Simply...) another go I can not argue for anything less than 3-stars but not quite 5-stars given defective frame issue. If I buy from them again I will provide another rating based on that experience.

Date of experience: October 25, 2019
Washington
1 review
1 helpful vote
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Went to a nearby Lenscrafters and found glasses that I wanted. They quoted me a price of $380. They had the exact same pair on simplyeyeglasses.com for a total of$224 with free shipping. I found a retailmenot coupon for an additional 10% off. Even though I was weary, I decided to risk the online deal. After placing the order, it takes you to a yahoo payments site for processing, which guarantees your money back if you dont get your merchandise, so this eased my nervousness a little bit. Anyway, the next day I received a call from the company stating that I did not give them a Pupilary Distance measurement. So, I went to WalMart and got a lady to measure it for me for free, sent it in and waited. It took exactly a week from when I gave them the PD measurement to get my glasses (with lenses). I now have perfect vision with fashion brand glasses, while saving over a hundred dollars. They order their frames from the manufacturer after you place your order, so they say you'll get frames in a few days, but if they do your lenses, then you get the glasses within a couple of weeks. If you don't mind the wait, this place seems legit.

Date of experience: October 3, 2012
New York
1 review
2 helpful votes
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I decided to try getting lenses put into frames that I already owned. I mailed my frames with prescription and all required information. The first time I received my glasses back from Simple Eyeglasses, the lenses were cut improperly and I could not see out of the lenses. I returned them to Simply Eyeglasses and they tried again. When I received the glasses back a second time I still could not see comfortably out of the lenses. I decided not to send back again because I blamed myself, thinking I could not get used to the style of lens that they use. I learned after the 30 day return window, from a local optician, that the lenses in the glasses were CUT CROOKED and there would be no way that I could see clearly out of the lenses. I was shocked and annoyed with myself for not having sent them back a second time but by then I was frustrated with the process and also doubting that the lenses were inaccurate. How could they have cut them incorrectly twice? When I called today to see if Simply Eyeglasses would credit me with something for their error they took over a week to review my request and called back saying that they "couldn't do anything for me because this was beyond the 30 day return window". I encouraged the customer service representative to re-state the response to be that they "wouldn't" do anything to rectify the situation because following the policy is a choice and a decision and not a requirement. I am disappointed in both their customer service and the quality of their technical staff and will never do business with them again and encourage others to be cautious. If you are local to the store perhaps the process would go better but to do this long distance is fraught with room for costly error.

Date of experience: May 15, 2019

Overview

Simply Eyeglasses has a rating of 3.2 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Simply Eyeglasses most frequently mention and customer service. Simply Eyeglasses ranks 33rd among Eyeglasses sites.

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quality
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