SimonMed

After my doctor submitted an order for a bone density exam, i was getting repeated phone and text messages from SimonMed. I called to schedule an appointment. Scheduler told me that he did not have an order for me. My doctor resubmitted the order. After my experience with there "online scheduling system", I made my appointment at the SimonMed facility. After making my appointment, I am still recieving phone and text messages from them. If this is an indication of how they run their front office, I would not recommend them. There scheduling system is a joke!

Nothing but incompetent staff. The VA will Not be utilizing care here for Central FL veterans anymore. This facility has old technology and hispanic males who like to verbally abuse female patients. Why companies hire staff who barely speak English is horrible. This concerns the Winter Park, FL and Longwood, FL locations only.

Before using SMI's services, I called and verified the costs and then checked with my insurance to verify authorization. After traveling 45 to my appointment, I was told they were running an hour behind. After that hour, I was told that their MRI machine was broken and sent 30 minutes to another facility. I finally received my test after another 2 hour wait. When my billed came, it was double the amount that I was told and they will not reduce it. I will not ever return.

I have been sitting here for close to an hour. It's been 45 minutes and she still has not checked my son in. She makes all of her patients stand there while she does absolutely nothing on the computer because what have you been doing besides not checking my son in tech Multiple patients standing here posted here for a very long time. Trying to check in before they would even acknowledge them. They're disrespectful rude always had problems with this place. I don't know why I continue to have to keep coming back here qualifications to work here is if you are an $#*!, you are qualified.

This review is for Simon Med as a company, Not just the location. My doctor prescribed me two imaging studies, and since my deductible was not met for the end of the year, I decided not to schedule in December and wait till January which was OK with my doctor. However, Simon Med did not stop calling me, texting me for the two 2 weeks preceding my call to have them stop, and I chose a different provider. Their persistence and badgering and calling is ridiculous for medical company. They seem like they are desperate for business, which is never good for medical business. Maybe treating your future patients like adults might bode better for you. I will not be badgered into using you.

The moral of the story: do not pay them before you verify their filing of your insurance claim! If you do, it is very difficult and time consuming to recover any over-payment.

I made the mistake of paying the bills whenever SimonMed asked. They filed claims with Medicare such that Medicare payments were minimal or zero. After my inquiries Medicare reviewed the claims and payed their part. The result: I over-payed SimonMed more than $800 - they recognized this debt but for 2 month I am unable to get any refund. Every time I call the answer is: we are processing it and it will be another 45 days.

My experience at SimonMed was absolutely terrible. I had an appointment scheduled for 6 AM, but it was changed to 6:30 AM without any prior notification. To make matters worse, the doors were locked until 6:30 AM, leaving me waiting outside. Frustrated, I called the appointment phone number for assistance, but I was disconnected four times. Finally, at 6:30 AM, the doors automatically unlocked. As I entered the office, the receptionist nonchalantly mentioned that they had no control over the doors. I found this response quite dismissive. When I was called in for my MRI, the technician rushed me, saying we needed to hurry and get started. Fed up, I informed him that I had been waiting outside since 6 AM for the doors to open. Their response shocked me as they said they had been there before 6 AM. I was appalled by this lack of empathy. After this experience, I will never go back to SimonMed.

Since my PCP sent them a referral just yesterday at 3 PM, within less than 15 hours, I have had six texts and five phone calls generated by the Simonmed system. I understand they run a business and do not care about patient privacy, calling and texting nonstop from various numbers. That does not include emails. After I scheduled my tests today, their system generated a phone call to prepare them. It's nice that they use technology, but it seems they have 0 control of their algorithms, bots, and system overall. I am submitting a complaint to FCM and Consumer Protection Bureau his hustle is not acceptable.

I was not informed that I would be getting my CT Scan results in CD format! I did my examination on 22nd Dec. 2023 and am still trying hard to view the images on it! I live in Europe and am having a very hard time finding "dinosaur computers" that can read the CD...SIGH! People must be fully informed, we have a right since we are paying for such services. My honest suggestion is to get onboard with technology SimonMed! Hope others have better luck.

Abhorrent and Atrocious customer service. I wouldn't even give it 1 star! I scheduled my first appt at this location and the day before the appt they call to tell me they have no techs, ok fine. I reschedule a week later, that's all they had available. The day of the second appt, 2 hrs before the appt they call me again, no techs available and the only open location is across town in Mesa or Peoria. I asked for a manager to call me...nobody did. The day of the 3rd appt, 30min prior as I'm literally in my car driving, the alleged manager calls me and tells me the machine is down and we have to reschedule. At this point I'm livid, the manager as she called herself was rude, condescending, and didn't even offer to send me elsewhere until I demanded it. The manager then hung up on me...HUNG UP ON ME as if I am the problem. I will never, never ever use Simon Med again. Look at the BBB reviews, you will see hundreds of similar complaints of machines being down and techs not coming in and reps or employees doing the same rude behavior...no matter what site you visit. Trust me, go anywhere but here!

Been to many of their facilities for different imaging. This time, MRI has been cancelled 3 times (of course after I've driven there!). Today (3rd time) was jabbed by tech 3 times in each arm to get a vein for the injection for the MRI. After unsuccessful, I pulled the plug and left. Will NEVER go to one of their facilities again! (I think today was the "weekend help")

Got there at 6am but got up at4:40.45 degrees outside and paid 3 tolls! Front desk told me they dont do that test and they had called to let me know. She basically said am lying. Tried to show her proof on phone.they Even text to remind me of appt. Front desk person rude! Same thing told to couple in front of me. Put blame on scheduler but scheduler denied getting complaints from them.Told to go elsewhere for that type of test. Called HQ number listed online but none existent. Trsfd to "complaint " dept abd forced to leave message because not present. Highly doubt i will get return call. Tell everyone you know never to use their services

My doctor had the great idea to change diagnostic company why I don't know. Anyhow, I went to the Bruce medown location.‍ I walked in there the front people were cordial and nice. When my name was called by the tech…immediately I felt a very bad vibe. She had a horrible demeanor and went I was changing she told me "hurry up I need to do my job" in a very bad way…not make a long story short. She was unprofessional, rude, unethical. The rudest tech I have ever encountered. I will definitely will tell my doctor…she made a bad change.

I overpaid for an MRI in April. This is July and I just called to find out where my $215 was. I was told it will be another 30-45 days. This is complete rubbish. Why can't I get my $ back. Please don't go here. This company won't do your scan without paying upfront. Use Banner Imaging or Smiles. Simon Med has been such a nightmare.

No tech available for procedure when I arrived at appointment. Special instructions not emailed, texted or on web site... One procedure not showing up on web site portal that required special procedures. Being sent to offices that don't do the exam scheduled. Charged $500 for exam, later run through insurance and I owed $10. Simon med did not want to return money. Took Better Business Bureau help to get money back.

You cannot get an xray scheduled. They will only do walk-ins for xrays. But that typically means you will have to wait way too long (two hours or more based on my experience) to finally get in. Happened to me again today. I expressed that concern at the front desk, and the gal said not to worry, she would get me in. I promptly received two texts saying I was scheduled...blah, blah. So I started waiting. Two and a half hours later (the gal looked directly at me every once in a while) I finally looked at the two texts again and saw that each had me scheduled at two different facilities other than the Buckeye location I was at. So I went back to the counter, told the gal I was confused. Turns out she was. Who are you, she asked. So we had to start all over. Anway I finally got in, but then they couldn't do the xray because the order was for "the wrong ankle."

It is impossible to schedule an appointment online for anything slightly unusual, it is nearly impossible to complete your paperwork online (which is okay because they usually can't find it even if you do manage), they are always at least an hour late for any appointment, and the front desk staff simply does not understand basic patient privacy rules.

I walked in filled out the forms for my mri
They called me in immediately, I was very impressed fast and friendly, waited about 8 business days for results. The dr spent a good half hour on the phone explaining my results in detail not rushed at all. I'm very happy and would refer. I'm from Canada

I don't even know where to begin! SimonMed is a nightmare medical practice! Their billing practices are atrocious, lazy, and unethical, and that's not even their worst problem! They flat out lie to their patients about so many things. They do not return calls, make it impossible to talk to supervisors, make promises they can't keep, and cancel appointments all of the time because of their failures to operate properly. There is absolutely no follow through on anything! They can't be trusted and should be shut down!