I ordered September 1st two bikinis on their buy one get one promo (I'm guessing they're doing this promo so more people buy into the scam) but I never received a tracking number, nor replies after reaching out via dm and email or any sign of the bikinis arriving. They seem to delete every Instagram comment that's negative, or asking about reaching out, they also have no tagged photos. I'd ask for a refund but I know I won't get it, I'd rather just ruin their social media reputation and Hopefully be able to stop some people girls from ordering off this site. SCAM! DONT BUY.
I wish I had read this reviews before wasting my money. It has been over a month since I bought a bikini and have no information about the tracking number or the order status. They answered my emails saying that "in the next few days" or "in the next week" I would recieve my tracking number, and that did not happen. Then, they stopped answering me, the only answers I get are links to their web page and not the answers to my questions.
It's been a month, at least, since I bought over $50 worth of bikinis. I've yet to receive them, nor a TRACKING NUMBER alone. I emailed them about this two weeks ago and they said I'd get the tracking number in the next week... obviously, that never happened. The only good review by a "customer" in here is by Angela S, who is literally the CEO of the brand. Dude, I just need my money back.
I placed my order for 2 bikinis on June 30th, by August 27th I still had not received my items so I requested a refund. I was contacted by customer service and told they were aware of the delay but my order was on the way. It is now October 4th. I still don't have my bikinis or a refund. I'm thankful I didn't purchase more with my first and now last order otherwise I would be out more money.
Ive ordered 3 swimsuits in mid June. Today is August 18 and I am still waiting! Their customer service is $#*! and they are not helpful! Not willing to give a refund either.
I get it that shipping takes longer with covid but I've ordered a bunch of things online during this time and nothing ever took this long or had such a bad customer service. DO NOT BUY FROM THEM
I ordered 2 swimsuit on June 15 and received it on august 20th. It was supposed to arrive in a week. I sent emails to the email address provided in contacts and this person was not able to give me any informations and barely speaks English. As my order was late they told me they would add a free bikini in my order, which was a lie just so I wouldn't complain more. I didn't receive this free bikini and the quality of the 2 bikinis I ordered is really bad and they look exactly like "made in china" swimsuits. I doubt that it's made in California. I recommend you not to buy any product from this brand.
Orderd my bikini at the beginning of august. When the payment is done, you will NEVER receive a mail with track and trace, or even a mail when it is delayed. In the beginning i was thinking it will be okay. Because they replied my emails 2 times with the famous answer ' yes queen im sorry, you will receive your code in the next week' NEVED HAD ONE!
Now i mailed them a little more angry, because i have to work hard for my money, and she doesn't deserve it if my stuff isn't shipped. My creditcard company is looking in to it, hopefully they will mark this $#*! $#*! brand as a big scam.
Im so pissed right now!
So please, don't try and think it will be okay with your order, it is not! You have been warned, i was too naive..
I made an order three weeks ago and I haven't received the tracking number even when I asked for it two times. They gave me the same lame and vague excuses that they were having troubles with delays on shipments. Is the same answer that they give to all their customers as you may see in others reviews. They have been stealing our money with their scam, they have a consistently defrauding behavior and I am starting a lawsuit for FRAUD and SCAMMING.
I know the site looks legit - dont fall for it. Entirely a scam, they take your money and will never ship you the product OR give you a refund. The only good review on here is written by the owner.
I spent over $200 USD and they took over 2 months to ship. I asked for my order to be canceled many times because summer was over for us here in Canada and they just gave me the same automated reply over and over. They also said they would send a free bathing suit for all the trouble and it never came. NEVER ORDER FROM THIS WEBSITE. They have the worst customer service ever
I ordered my swimsuit 3 months ago and it hasnt arrived yet, they tell me that it is because of the pandemic but i even got the express thing where it is supposed to arrive before, its totally farud! DO NOT BUY HERE
Never received products after two months. Currently waiting to get my refund from the bank directly. Beware of this website and IG profile.
I order 3 bathing suits JULY 21ST and have been patient knowing that covid has slowed stuff down. But after 2 weeks of no tracking info I emailed and was told it was processing and i would recieve a tracking number next week. Emailed the next 2 weeks when I didnt recieve one and got basically the EXACT same response. When I asked for a refund and told them I felt like I was being scammed the stopped replying to my emails. Disgusting that they are stealing people's money. DO NOT GIVE THEM YOUR MONEY
I am very disappointed. I have not received the produced that I ORDERED in August but have not received my money back that I asked for in October.
I love this page online Simone helped me when I did not know the sizes, and the bikinis are beautiful, thank u Simone!
Por favor no caigan. Yo perdí mi dinero. No compren. Jamas me llego mi pedido. No tuve respuestas. Ellos borran los comentarios negativos de instagram.
Answer: Nope. I had to contact my bank for a refund. That is what I think you should probably do.
Answer: Scam. The emails I received for illegible, unprofessional, and offered no clarity as to where my missing order was
Answer: My honest guess is that it is either a scam or run VERY poorly with little to no disregard about customer satisfaction
Simone has a rating of 1.2 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Simone most frequently mention tracking number, customer service and bathing suit. Simone ranks 159th among Swimwear sites.