SilverScriptReviews 101

FORCED to take SilverScript by the State of Louisiana Office of Group Benefits. They would NOT allow me to get a better plan on my own. Under this garbage plan I pay 250% higher prices than if I just shopped around and paid cash on several generic drugs. Several other NO COST Medicare Advance Plans pay 100% of generic drugs. NOT SilverScripts. They let CVS (their preferred pharmacy) to charge outrageous prices for some generics. Hope they get sued out of existence.

Today I called the number for silver scripps and uh was connected with a very nice agent who tried very hard to be helpful. I did have some trouble understanding her. Because of a language barrier, and I assure you it has nothing to do with my hearing, which is quite acute. I did not understand several words from time to time and what I would ask her to repeat it, her explanation was not clear. I'm frustrated also because when I go to the website. As instructed, put in my username, which is my email address and the only email address I have ever had in my life and then my password, I get routed to care mark and care mark says that my coverage ended in twenty eighteen. This, despite the fact that I do have fresh scription drug coverage and in fact and paid up through this month. The agent tried very hard to help me on her end. And I appreciate that, but she was never able to resolve anything. I politely ask if I could be connected with perhaps a supervisor who might could help me. And I held for a good twelve minutes, and then finally gave up and hung up. I'll try again tomorrow.But it looks like from reading the reviews here. I won't have much luck. I've been with silver scripts ever since I went on Medicare, which has been a few years, but it looks like next fall. I'll be due for a change, if this continues.

Went from $7.40 a month to $12.40 to $47.40 in 3 years. They didn't tell us about the increase to $47.40 until it was too late to change. This company should be put out of business.

As soon as our prescriptions started going through silver script we started getting denied coverage, over and over. Absolute garbage.

Silver script cancelled me because i owed 28 dollars.I paid it and now ive been transferred to another department and im on hold for 2 hours. I called back and now 1 hour.

Beware of Aetna silverscript, they are scammers, they called my 88y.o mother pretending they were Humana which is her current medicare advantage plan. They ultimately disenrolled her from Humana gold nto Aetna Silverscript. This is disgusting and if I could I would call the FBI and have them arrested.
I will however use every venue at my disposal to expose them. Bring to light there fraudulent business dealings.

The worst drug plan I ever encountered. Inconsistent. They approve your medication then disapprove later. Customer service is a nightmare. They should be investigated for their practices.

Each agent gives a different response and explanation to my problem, related to the amount of coverage for a specific treatment

I just spoke to a rather incompetent customer service agent named Mitch? (female) at 4.30 pm EST on 02/10/2024 who took a long time getting all the info, insisted that my husband (on whose behalf I was calling) needed to give verbal ok even though she later discovered that I was an authorized representative for him when I asked her to check. She gave no useful info, and hung up abruptly. I would give 0 starts, but there isn't a way to do that.

In looking for a more affordable Med D plan, which covered Advair disk inhaler, I selected this plan upon advice from the Insurance Agency (Smart Match) that I've gone thru for a couple years. I was assured that the drug was in the formulary for this plan, for this year, at a price of $66 per disk. I paid for the year; as I prefer not to have yet another premium hovering over me every month. I got a letter from Aetna stating that the Advair disk is not in the formulary after being told that it was. In addition, the price is $192 - not the $66 that I was quoted for year 2024. As far as I am concerned, this is not only bait and switch, but yet another ripoff of someone who's trapped into using this plan for the year. Very dishonest on Aetna's part. I'll be switching Med D again next year as well as likely exiting all Aetna coverages.

My insurance switched me to SilverScript prescription drug plan in Dec. Of 2023. I checked 3 times to be sure that my local pharmacy was in the plan before the end of the year. Was told yes every time. Received my SilverScript membership card the end of Dec. Took card to pharmacy the first week in Jan. And they added it to my account and checked and found it working fine. Needed prescription a week later. Both the pharmacy and I were surprised to find that my pharmacy had been dropped the end of 2023 with no notification to us. Had to pay full price for prescription.

They simultaneously filled 3 scripts for 3 forms of short acting insulin, gave 3 opposing rules re med.

Don't ever use this Rx company. Greedy as heck. They will deny coverage on multiple rx's that YOUR MD WANTS YOU TO HAVE. They denied me medicine that my Dr wrote for me. The medicine has been on the market for 19 years. If you have this awful greedy silver scripts by Atena, get rid of them. The meds that they will cover, the amount is so low that Good Rx is even better. I urge anyone that has Atena silver scripts to get rid 9f them. Pos company.

I am a retiree in the Ohio STRS program. STRS just switch to this company January 1,2024. I went on their website to request printed copies of pharmacy directories, prescriptions, etc. I received a response saying I should expect these materials in 7 to 10 days. It has now been 36 days with no materials in sight. I have tried to reach them to complain, but can not reach a person. I asked STRS for assistance and have not heard from them. In this company cannot handle a simple request such as this one, how can I trust them with my prescriptions? I am upset that STRS even made the switch based on the ratings for this company. I have already had one doctor's appointment where I was asked which pharmacy to use, and I had no answer for them. I don't often have access to the internet and they must not understand this problem. Hopefully I will receive these materials before January 1,2025.

They involuntarily enrolled my mother in their Part D Medicare plan with a letter saying it "wouldn't effect any of her other coverage". This was a LIE! Once Silverscript coverage was in place, it automatically cancelled her health coverage through United Healthcare because their plan does allow separation of Medicare Part C and Part D. She then broke her hip and it wasn't covered because of a lapse in coverage. The skilled nursing home had to discharge her with nowhere to go because it wasn't covered.

Don't get Silverscript you'll be sorry
December 16,2023
Spend more money somewhere else….run

They wouldn't fill a prescription and I complained. They said I still had pills. This prescription was to replace the too small pills with a time release. They relented and didn't give me any discount. They wanted me to pay 235.00 so I had it switched to Costco where I paid 51.79 out of my pocket. They will piss you off so try another company if you don't like being controlled. They know more than your doctor and they are not there to help.

It's been a week trying to get refill of heart medication for my mother, l she is out of prescription. They refuse to authorize an emergency refill saying it was arriving today even though USPS tracking had not yet posted an ETA. Reps barely speak English and do not seem to care if they have resolved your issue or not. Never again will I use any part D company affiliated with Aetna, CVS, OR WellCare.

Sorry, insurance company. I was traveling and requested an additional refill, they declined. They definitely do not care about patients well being only for deep pockets!

The people at this company do not understand or speak English well at all. Any issue takes several phone calls and usually takes days to resolve a simple issue. I am overjoyed to be done with them at the end of the year after 4 years of declining service. They seem only concerned with verifying address and phone number numerous times during the 20 or 30 minute conversations. The copays for generic drugs is outrageous and their monthly premium is set to go up substantially in 2024. I will never do business with Silverscript again.