SilverScript

Silverscript means calling the # on the back of your card, reaching someone in the Philippines who barely speaks English, and being told you've got the wrong department, then being transferred to someone with a non-working headset, and then being transferred to someone who has no idea how to help you, but gives you two numbers to call, both of which are to companies unrelated to Silverscript.

If you have Medicare, call them, ask for a supervisor, and then file a detailed complaint. It will knock down their rating and eventually Medicare will drop them entirely.

My husband calls them Silversh**.

If you have an alternative, take it. Customer service is staffed by overseas call centers that basically function like robots – they know nothing except what they read from a screen. When I got through to a U.S. representative, they were no better. That included one rep who was so indifferent to his work that he didn't even speak into his phone correctly and I couldn't understand what he was saying. None of the representatives would give me an address to which I could write with a complaint.

After I wrote to the Social Security Administration's Center for Medicare and Medicaid services I received a letter from someone who appeared to be a third-party letter-writer. Nothing in his phone or correspondence indicated he worked for SS. He was so ashamed of his work he wouldn't even sign his name to it, his form letter invited me to call to discuss but he never picked up the phone or returned voicemail messages, and he told me I had a right to appeal but never gave me an to which I could take that appeal.

Finally I got connected to a supervisor who, in a conference call with one of the robots, told the robot to fix my problem, and as soon as the supervisor was off the call the representative disconnected.

To me It's astounding that SS even holds an appointment as a Medicare Part D provider. Paying a higher premium elsewhere will be cheaper in the long run.

I hate to give them even 1 star. Their customer service is terrible and if you need to get a prior authorization approved... Forget It! I'm on medicare and they refuse all prior auths if the drug is not on the Medicare Part D formulary. Well, what am I paying for? If you will only authorize Medicare part D... I don't need to pay you, I'll go straight Medicare. They are abosolutely AWFUL.

Don't be fooled by the low monthly premium. I am paying copays for Everything. My previous plan with WellCare Value Script covered everything I was on with no copays. Biggest mistake I made to save $5 a month. AETNA, shame on you for screwing retired fixed income customers this way. Never again, for anything AETNA…!

More research has revealed that not only was Silver Script bought by Aetna but Aetna is owned by CVS. Now I undersrtand why my favorite pharmacy was removed from the preferred list of providers. I am surprised the FTC permitted this trade restraining deal.

Their CS phone line only employs people who do not understand English well. 2 calls and 35 minutes just to get my premiums deducted from my new bank. Ridiculous. And the website is unnavigable.

I tried to opt out of this Medicare Part D plan. I called twice and clarified that I didn't want this plan and even after they sent a letter stating that I was disenrolled, they still sent me a SS MedicareRx card stating that I was enrolled. This caused Medicare to cancel my Mutual of Omaha Rx plan. Now I have to call again and have been advised to say "cancel the plan" and demand a reference number and the name of the agent. I am livid. Stay away from SS. They don't care about the consumer, they just want to say they have a high enrollment to make Wall Street see them positively.

I had the unfortunate opportunity to have to use the customer service of Aetna SilverScript Rx Part D plan today. On and off hold for 52 minutes for a simple issue. I think the agent was in a foreign county because his english was poor. Honestly I began to feel more sorry for him and for me - he struggled to get simple answers once he put me on hold making me consider that even the support he had to look into the issue was challenging. I will never and advise any others not to choose this Part D plan. This was a simple issue if this poor agent had any real information in front of him would have been able to handle. Beyond Poor service and I advise not signing up for this plan if you are hunting for 2023. I understand that CMS does surveys of customer experience but sadly I know of no one who has even been contacted. If you, CMS were to read this please hear this loud & clear. Allowing them to participate in Medicare Part D plans is doing a great disservice to your mission. There has to be more to what you do than collecting information. Who actions these poorly performing plans? I see them year after year! Stay away consumers!

They simultaneously filled 3 scripts for 3 forms of short acting insulin, gave 3 opposing rules re med.

Be aware, they will cover for a certain amount and then your on your own. My prescription costs double and tripled after a few months. Stay away from these crooks.

This company is one to avoid at all costs. Recently, I was contacted by my pharmacy concerning a prescription which would cost $149 using SilverScript. They then informed me that if I used GoodRX, that same prescription was $15. GoodRX is free and SilverScript is about $500/year. Additionally, they increased my deductible from $190 to $480 without informing me. STAY AWAY FROM SILVERSCRIPT!

I signed up for Silverscript and pay $8.00 monthly. I bought one round of prescriptions and my health maintenance drugs were $325 per quarter. If I switch to Good RX at Publix my cost drops to $209. I ran a spreadsheet with the cost of drugs from Silverscript / CVS then Good RX/ Publix and added a third column and selected the cheapest by prescription and dropped my cost per quarter to $175.38. I have three prescriptions on Silverscript at CVS, moved the balance to Publix and use good RX. CVS hardly supports Good RX at all since they are in a joint venture with Aetna on prescription drugs. Here is my take away;
Silverscript alone is not as good as Good RX

Looking up each drug and finding best prices can dramatically slash drug costs.

Do not expect the folks at CVS to tell you that you can do better.

Publix was able to apply some coupons to help me save more.

A drugstore that is also in the prescription card business is a red flag if you want low cost.

My next tile around I am moving my CVS scripts to Walmart. Same price, but after seeing the bigger picture on the price structure with Silverscript I found CVS no longer my go to place.

I use two pharmacies to simplify which scripts go to good Rx and which go to Silverscript.

My next step is to look at new prescription plans. Silverscript is a pathetic plan and I am certain there are more savings.

I highly recommend creating a spreadsheet to log in the script cost with plan and with Good RX, it is an eye opener.

Each agent gives a different response and explanation to my problem, related to the amount of coverage for a specific treatment

My husband and I have had Aetna SilverScript Drug Plan since 11/1/2022 when first retired. Most of our scripts should cost 6.00. We don't take very many prescriptions. It is administered by CVS Caremark and that is where I go, thinking it would alleviate issues. The first month, they tried to deny covering anything, saying they were not the "primary". After multiple phone calls and pharmacy visits, they straightened it out. Now trying to refill the same blood pressure med, (metoprolol),they are saying again that they "are not the primary insurance". CVS is no help. Had to call Aetna again and they have to talk to "their team" and get it fixed. After 20 minutes, it is fixed, for now anyway. They have no explanation for these errors and it keeps happening. Why do they think I am paying a premium for Part D?
I really feel that they think people will just give up and pay full price because of the extreme hassles. I was a hospital nurse for 26 years and I know how terrible these companies can be in denying coverage.
I will not renew with any Aetna program again. Just be forewarned! I wish someone had told me.

We called and had to wait 5 minutes so the computer could get through all the irrelevant information before we could ask the computer about filling the first time order for mail delivery. We asked immediately for a real person but the computer was confused. All we needed to know was about our first refill via mail delivery and delivery date. We finally got a real person who said there was not information about the prescriptions. The doctor's office stated they sent the prescriptions to them and told us to call Silver Scripts. Silver Scripts told us to call the doctor office and get a prescription sent. Medications are low at this time. This activity started second week in January and today is March 30 and we are still dealing with this. Do not recommend this company because they have issues. We have used CVS pharmacy for years but it appears the right hand does not know what the left hand is doing. It appears they need to fix the computer and its ramblings. People should be able to push - 1 or 2 or 3 or 4, and not listen to its ramblings.

Made an appointment for myself and my husband to get the new RSV vaccine at CVS. He has Wellcare and they covered his. I was told Aetna Silverscript does not and it would cost me over $300.I declined the vaccine and came home to do a little research. The ACIP (Advisory Committee on Immunization Practices) has recommended RSV be covered in full with no copay or deductible; like flu or COVID. The Inflation Reduction act of 2022 requires these to be free. So I call Silverscript and inquire and was told I had to pay for it out of pocket under my deductible. I know this isn't true and tried to state the facts and the rep actually hung up on me. I later called back and talked to someone else who agreed it is now covered, but it wouldn't be until the end of September that AETNA would have it in their system. Why so long when other plans are already able to do it? I think I will be looking for a new plan next year.

I wish 0 stars was an option. I scheduled an RSV vaccine at my pharmacy, but Aetna/SilverScript wanted me to pay $131.98, with a $68.44 deductible despite the RSV vaccine being covered by Medicare at no cost to individuals over 60. A Medicare rep confirmed that there should be no cost to me for the vaccine under current law. I contacted SilverScript's Customer Service phone # and was told that the RSV vaccine is NOT covered, because SilverScript had not yet updated their system, but they might have it updated by Sept 1,2023. Since the no-cost coverage has been in effect since the beginning of 2023 under the Inflation Reduction Act, I can't imagine what they are doing, other than collecting $$ from their customers (certainly not upgrading their chat bot to understand the spoken word, but that's another story). I switched to Aetna/SilverScript after my prior Part D carrier increased the monthly premium by 50% despite my never having filed a claim. I definitely will be dropping Aetna/SilverScript for 2024. Buyer beware!

Terrible service, always trying to find reasons NOT to PAY! Sign up at your own risk. Guaranteed to dissapoint and piss you off. Avoid if any way possible for your own health and peace of mind.

My Wife gets 1 medicine a 90 day supply of Sertraline 4 times a year. It used to cost 3 dollars each time. Went to pick up her script today and it was 60 dollars for a 3 month supply. They now have a Drug Deductible of 505 dollars before they will pay for it. SO that means, my wife will spend about 240.00 dollars a year and NEVER pay off her deductible. Also we pay 40.70 dollars a month to have this plan. Last year we paid 12 dollars for the whole year for her meds, and now we will have to pay about 240 dollars for her meds. That's NOT RIGHT. My Wife has been on her generic medication for 27 years, NOW SHE WANTS TO STOP TAKING HER MEDS! NO ONE IN THE SERVICE DEPARTMENT CAN HELP. THEY SAY THERE IS NOTHING THEY CAN DO! AETNA SILVER SCRIPTS CHOICE SUCKS! They should not be in Business! MONEY HUNGRY COMPANY!

As soon as our prescriptions started going through silver script we started getting denied coverage, over and over. Absolute garbage.