SilverScript

Went from $7.40 a month to $12.40 to $47.40 in 3 years. They didn't tell us about the increase to $47.40 until it was too late to change. This company should be put out of business.

And when one goes to the Aetna site, per the CMS instruction, they don't have SilverScript even in their search engine. The best it does is send one to the CVS site without explanation where one needs to open an account. I used to think Aetna was top of the food chain when it came to insurance. If they can't serve at poor Medicare price points, they might want to get out of the game. Sorely disappointed, Mark. I say this in the public interest.

I just spoke to a rather incompetent customer service agent named Mitch? (female) at 4.30 pm EST on 02/10/2024 who took a long time getting all the info, insisted that my husband (on whose behalf I was calling) needed to give verbal ok even though she later discovered that I was an authorized representative for him when I asked her to check. She gave no useful info, and hung up abruptly. I would give 0 starts, but there isn't a way to do that.

Don't get Silverscript you'll be sorry
December 16,2023
Spend more money somewhere else….run

They wouldn't fill a prescription and I complained. They said I still had pills. This prescription was to replace the too small pills with a time release. They relented and didn't give me any discount. They wanted me to pay 235.00 so I had it switched to Costco where I paid 51.79 out of my pocket. They will piss you off so try another company if you don't like being controlled. They know more than your doctor and they are not there to help.

The people at this company do not understand or speak English well at all. Any issue takes several phone calls and usually takes days to resolve a simple issue. I am overjoyed to be done with them at the end of the year after 4 years of declining service. They seem only concerned with verifying address and phone number numerous times during the 20 or 30 minute conversations. The copays for generic drugs is outrageous and their monthly premium is set to go up substantially in 2024. I will never do business with Silverscript again.

I am a retiree in the Ohio STRS program. STRS just switch to this company January 1,2024. I went on their website to request printed copies of pharmacy directories, prescriptions, etc. I received a response saying I should expect these materials in 7 to 10 days. It has now been 36 days with no materials in sight. I have tried to reach them to complain, but can not reach a person. I asked STRS for assistance and have not heard from them. In this company cannot handle a simple request such as this one, how can I trust them with my prescriptions? I am upset that STRS even made the switch based on the ratings for this company. I have already had one doctor's appointment where I was asked which pharmacy to use, and I had no answer for them. I don't often have access to the internet and they must not understand this problem. Hopefully I will receive these materials before January 1,2025.

My insurance switched me to SilverScript prescription drug plan in Dec. Of 2023. I checked 3 times to be sure that my local pharmacy was in the plan before the end of the year. Was told yes every time. Received my SilverScript membership card the end of Dec. Took card to pharmacy the first week in Jan. And they added it to my account and checked and found it working fine. Needed prescription a week later. Both the pharmacy and I were surprised to find that my pharmacy had been dropped the end of 2023 with no notification to us. Had to pay full price for prescription.

Beware of Aetna silverscript, they are scammers, they called my 88y.o mother pretending they were Humana which is her current medicare advantage plan. They ultimately disenrolled her from Humana gold nto Aetna Silverscript. This is disgusting and if I could I would call the FBI and have them arrested.
I will however use every venue at my disposal to expose them. Bring to light there fraudulent business dealings.

In looking for a more affordable Med D plan, which covered Advair disk inhaler, I selected this plan upon advice from the Insurance Agency (Smart Match) that I've gone thru for a couple years. I was assured that the drug was in the formulary for this plan, for this year, at a price of $66 per disk. I paid for the year; as I prefer not to have yet another premium hovering over me every month. I got a letter from Aetna stating that the Advair disk is not in the formulary after being told that it was. In addition, the price is $192 - not the $66 that I was quoted for year 2024. As far as I am concerned, this is not only bait and switch, but yet another ripoff of someone who's trapped into using this plan for the year. Very dishonest on Aetna's part. I'll be switching Med D again next year as well as likely exiting all Aetna coverages.

Don't ever use this Rx company. Greedy as heck. They will deny coverage on multiple rx's that YOUR MD WANTS YOU TO HAVE. They denied me medicine that my Dr wrote for me. The medicine has been on the market for 19 years. If you have this awful greedy silver scripts by Atena, get rid of them. The meds that they will cover, the amount is so low that Good Rx is even better. I urge anyone that has Atena silver scripts to get rid 9f them. Pos company.

They involuntarily enrolled my mother in their Part D Medicare plan with a letter saying it "wouldn't effect any of her other coverage". This was a LIE! Once Silverscript coverage was in place, it automatically cancelled her health coverage through United Healthcare because their plan does allow separation of Medicare Part C and Part D. She then broke her hip and it wasn't covered because of a lapse in coverage. The skilled nursing home had to discharge her with nowhere to go because it wasn't covered.

The worst drug plan I ever encountered. Inconsistent. They approve your medication then disapprove later. Customer service is a nightmare. They should be investigated for their practices.

Sorry, insurance company. I was traveling and requested an additional refill, they declined. They definitely do not care about patients well being only for deep pockets!

Have not paid one dime in benefits in the three years I've had Silver Script. Got a bill from them that said I owed $11.78 for an "adjustment". When I called and went through their 10 minutes of waiting I finally got someone who spoke poor English and could not give a satisfactory answer to why I owed them the bill. No more! I'm done with'em! Give'm minus 5 stars! Need personnel who can speak plain English so us Senior Citizens with bad hearing can understand what they're saying. This company is a RIP OFF!

Cashing checks, but cancelled my husband's insurance for nonpayment. Say they sent a letter which we did not receive. Hours on the phone, people who can't speak English, refused request to speak to a supervisor. Customer service is nonexistent. Finally had to involve SSA to hopefully get this resolved.

The only good thing I can say about them is I get two generic common drugs for $1.00 each (were free until this year). Every other prescription has been refused with vague explanations. They offer recommendations on other cheaper drugs that are not at all useful for my conditions (and don't even know what those conditions are), requiring calls to my provider and long wait times to get the scrips filled. I finally gave up. Will drop them as soon as I can.

After being disconnected by their customer service 3 yes THREE times today, I still can't get my full prescription refilled. They seem to know better than my doctor. They kept bringing up how much it cost... which I keep telling them I didn't care that I just wanted my prescription filled. If one of the 4 blood clots in my lungs go to my heart or brain, my death will be on their hands... not that they care. Since I am on Medicare, I will have to wait to change plans but you can bet I will.