Silkletter Reviews Summary
Silkletter has a rating of 3.8 stars from 735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Silkletter most frequently mention customer service, water bottles and final product. Silkletter ranks 4th among Promotional Products sites.
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Love that we can upload artwork and preview how the product will look. Very easy to navigate your site.
The only reason for the difference in my price satisfaction and satisfaction with the product is that I didn't realize what material the bags would be made out of. It seems that the bags may not be as tough as I thought they would be. This was my error.
I love these bottles. I ordered them to use as favors for my daughter's 10th birthday and they were perfect. The size of the bottle is perfect. All the kids and their parents loved the bottles. They will definitely be put to good use especially in the summer heat.
Customer Services Rep, Christine/Christina was great! She was very knowledgeable of products, and professionally friendly to interact with. {{thumbs up}}
The one thing I didn't like was having Silk Letter email me that some of my items weren't available in the color I selected and prepaid for. But I don't fault Christina, so much as Silk Letter's process.
Product arrived more than a week later than the estimated arrival date. I was told "Tomorrow" over the phone every day for about five days while waiting for the delivery.
I had to take it upon myself to get in touch with the delivery company that was contracted out by the delivery tracking company that was provided by Silkletter. This should not have been my responsibility.
I eventually spoke to Lindsey (customer service) and she was very helpful in eventually resolving the situation and getting me my productâ
Picking out a product and then customizing was easy and quick. Order was verified before being place which made me confident it would turn out as I had planned. Order arrived fast and final product was exactly what I had anticipated.
Wonderful experience! Thanks!
We had ordered 34 pink tumblers, 33 orange tumblers, and 33 blue tumblers. When they arrived, we were sent 34 orange tumblers, 34 blue tumblers, and 32 pink tumblers. Also, we were missing some straws of the orange and pink tumblers, but had extra of the blue straws. I was hoping the tumblers and straws would match.
Great quality on these cups and very fast shipping! Thank you!
My first evaluation was in error -- I had you confused with another vender. I apologize for my hasty reply.
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Hanwey was EXTREMELY helpful and was a pleasure to talk to.
I LOVE silk letter! The ordering process is always quick and painless and their customer service goes above and beyond! They are the only company I trust to purchase my blanks from!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members