I would warn anyone against using this company. The short version is that they charged me for a product I didn't approve, never shipped, and at this point I don't believe the product ever existed. They gave me the run around and I fought them for 3 weeks to get a refund.
The Long version: I placed my order for a tablecloth, was going back and forth with the team about my artwork when suddenly I got a shipment notification. I called confused, saying I had never approved a proof. They acknowledged I never approved a proof and said they would look into it and call me back. I received a call back and was told that when I purchased the tablecloth using heir website that was the "approval" for the artwork I had originally sent. I was angered by this for 3 reasons: 1. My order confirmation said specifically that I still needed to approve a proof before print. 2. I had emails going back and forth with the art team that also said they wouldn't print without an email approval from me. 3. They specially told me on the (theoretically recorded) phone calls that I still needed to send an email approval of the proof before they could process my order. I assertively insisted that their policy was clear and that I didn't want whatever product they were shipping because I didn't approve it. At this point it's clear to me that they have no intention of taking responsibility for their mistake. I await another call back that never comes so I call them, getting angrier, and tell them I want a refund. On this call I'm told that I need to wait for the product to arrive, reject it from UPS, and once it gets back to them they'll issue me a refund. Silly on my behalf, I agreed. But a couple days later I called UPS and asked if a seller could recall their own package and they said at ANY TIME a shipper can stop shipment and have the package returned. So I called SilkLetter, now furious because this has taken up too much of my time and their customer service has been abysmal. I demand the refund but am told I need to send their product but to them. I tell them they can recall their shipment whenever they want and I want my refund. They make me send them an email explaining the situation and asking for a refund, which I did, then received an email that my refund would be processed on Friday (which they said MANY times was the ONLY day they process refunds). So I wait 3 business days after Friday and STILL NO REFUND. I email and threaten to report them to the Better Business Bureau and they respond saying they just processed my refund (which is now a Wednesday by the way, even though they ONLY process refunds on a Friday). It has been exactly 4 weeks since the beginning of this debacle and too much time spent, but I finally got my refund. Oh, and the product never arrived. The tracking # indicates that the package is still "preparing for shipment" hence there seemingly was no product shipped in the first place. Please save yourself the headache and use another vendor.