Signs.com

Buyer beware, will not stand behind their products. We bought 6 teardrop banners ($1,800+). Assembled 1 and put it out on a Friday afternoon. Monday morning one of the poles broke at the metal joint - clearly defective. Contacted their assistance team and was told there was no warranty on the hardware. Only if it was damaged in shipping. Clearly a defective product with no support. Very disappointed because their actual printing is good and we have used them a lot.

Horrible customer service – will NEVER them again, someone made a typeo on the banner I don't believe I did, I requested a copy of the proof - They didn't have one and couldn't provide a proof to sign off - When I asked why they said I used their template so no proof required - BS

Rep would not re make sign, wanted me to ship it back and would give me a credit? Went and used halfpricebanners

Took them 2 weeks to process a 2 color vinyl cut job. Customer service would not answer emails for days on end, in fact, the first time was a week. Then they produced the item wrong, they sent me 3 colors, white lettering when those should have been cutout of the 2 colors. Seems like for a sign company they dont even know how illustrator works. Horrible experience. Avoid this company like you would Covid-19!

I ordered a "Giant Check" from Signs.com. The process was easy, the quality was great but the border came in the wrong color. After speaking with a Customer Service Representative, she re-ordered the check free of charge. We should be receiving it next week and I am hoping it will be corrected.

Definitely last time working with this guys. They sent me the final work, which was nothing like what I approved and nobody wants to talk to me when I try to reach out to them.

This was awful, we needed it for a trade show and paid for 2 day air straight to the convention center.
Then it never arrived and they said they only refund 50% of the banner not the shipping or the other half because shipping isn't their problem
…… which I get but take that up fedex not the customer

I ordered an initial acrylic sign and was provided high resolution files by our graphic designer. However one of the files didn't appear to be high resolution enough and unfortunately the online software that you use through this company to put in an order does not have any safeguards to catch this. In addition, they're printing team does not pay attention to the quality of their work and let pixelated items go out the door without checking with customers. $140 down the drain, and they take no responsibility. Was getting ready to do a bunch of other locations, but we'll leave negative reviews now and spend the money elsewhere. Terrible company, and terrible customer service.

Do not expect any type of real support or professionalism from their production side.

I have been using Signs.com since the day I opened up my business. They have made some great prints and other ones terrible. I had to throw away a couple of them; in specific an 80" x 16" Acrylic Sign, which they printed the colors of my logo (which was the only thing printed on the sign) incorrect. They later sent me one free of charge that was completely distorted and had to throw that one away as well. That was a cost of $192.65. Was one of my favorites, but now I will make sure to write this review everywhere. I had to also print the small logo for my door front 3 times for them to get it right, and I paid 2 out of those 3.

Although I like the product, I do not like dealing with customer service. I placed an order in March 2023 and received a discount code, which there was no place to plug in on the order. I sent them an email asking how to plug it in, but never received an answer so I placed the order. I just needed to do another order (just 1 month later) and I spent over an hour on the phone with them trying to get them to take the discount code, but they say it has expired so they will not honor it. The job they do is nice, but don't expect them to stand by their word to give any discounts that you are promised. Next time I will take my business elsewhere.

I have bought about a dozen banners from signs.com and was generally happy until the last round of banners. They are cheaply made an unusable. I called them and was hoping they would be able to resolve the issue. No luck. They had me send pictures but have not responded to my three emails since then. Not satisfied.

I order this off of the site and measure my car to make sure it fits. And it did not. Came in too big. Tried to get in contact with signs.com but it has been over a week and no response. I would preferably like to order from them again because the quality seemed good. But with no response soon I will have to order from another company.
If you're reading this contact me signs.com

Sign came damaged. Spent hours trying to resolve the issue, use a local company this is a headache. Not worth the hassle.

I bought several perforated outdoor window decals for my business. All over the webpage for this type of decal, it says "easy installation" and "no professional installation required." It's also supposed to be a dry install. Having just gone through hell to install some indoor window films (from Home Depot) in my business, I called signs.com support to make sure that these outdoor window decals were *actually* easy to install or if I should hire some pros to do it. The man on the phone assured me that they were super easy to install, that "anyone could figure them out", and that people never have a problem installing them. That sounded great, since all of the quotes I received were between $500-700 to have them installed professionally by local vendors. For reference, I bough 12 large decals (all at least 4 feet x 4 feet).
The decals arrived and looked beautiful, but I and my helper spent an extremely frustrating 3 hours trying to put them up ourselves, following instructions exactly, without getting air bubbles or ruining the decals. We managed to get 4 of the 12 up ourselves (the smaller ones) but absolutely could not get the larger ones on without looking terrible. I ended up having to hire a professional sign company to come fix our mess and install the rest, which cost me an additional $300. The pros used a wet solution even though these decals are supposed to be a "dry install". Maybe these are easy to install if they're small, but if you're getting any medium to large ones, be prepared to hire someone for the install, and don't listen to the "easy install" rhetoric all over the website.

Laura B. Used her impeccable design skills to help me bring a huge project to a close. Our large order of commercial signs were shipped quickly and look amazing! Thank you!

I ordered with expedited one day delivery. One week later still no order received. Waited on hold for half an hour for someone to even answer the phone, when they did all she could do was to refund the expedited shipping fee but even she could not get a response from the production people on why the order was not yet filled and when I could expect it. I then sent an email to customer service and now almost 24 hours later have not heard back from them.

Everything about the online process was easy. Once we had the design & copy on our side, it was super fast to upload and order!

The company tried to tell me the file that I sent was too low in resolution. That was a garbage excuse. They printed at what looks like 72 DPI on a file that was sent at 300 DPI. $200 down the drain. Their prices are cheaper for a reason. Their quality is very poor for sure. Shop elsewhere. I searched for the best price and believe me, I got what I paid for. They were about half the cost of other companies... I should have know that half the quality was coming. I work in an art department. I know resolution of files better than most. They did not print what was sent.

I've had so much trouble getting signs.com to fix its mistake on my print job, order #******* for $345.94. I paid for the order (dozens of large vinyl wall decals) on 12/14/21 and received the order the next week. However, it was heavily pixelated and not suitable for display.

- I emailed on 12/22/21 to request a reprint or return, but I never heard back.

- I emailed on 1/3/22 with the same request, but never heard back.

- I posted a critical review on the company's ShopperApproved feedback (1/6/22) and heard back the same day. The company sent an email indicating "I will go ahead and get this reprinted with the correct file." It was signed "Signs.com Customer Care."

- I emailed on 1/13/22 because I had not yet received any shipping confirmation of a reprint, nor any other communication.

- I posted a review with the Better Business Bureau on 1/18 and a representative wrote back to that review, indicating that she had emailed me and was simply waiting for my feedback. The only problem here is that she emails from an account that cannot be replied to. I've sent messages with and without attachments from three different email accounts on four different days, and they all bounce back as undeliverable.

- Now more than a month after my initial order, I have limited use for the decals that have yet to arrive. I'd love to request a refund from this company (and would gladly return the pixelated product), but they simply don't answer my emails. When they do, they do so from an email address that cannot be responded to.

Signs.com acknowledged that they made an error but refused take responsibility and issue a refund, offering only a $26 credit on a $130 order. It took five contact attempts - three messages that went unanswered and two chats that they did respond to - to get even that.

Two orders from signs.com. Order one was a boat decal in Navy Blue which turned out fine. Order two was boat lettering and a cutout of the decal using their designer, which went wrong.

Told the designer to use the file and color from the decal as a reference. They said no problem, go the job done, and delivered it. The delivered product was not the same color as the reference design (Navy Blue).

I shared my emails with the designer and pictures of the finished product. Signs.com said they offer decals in any color but lettering in only a smaller selection of colors and that my chosen color was not among them.

They didn't bother to tell me this and just printed the job in a color they felt was closest (and it wasn't close). I pointed out that they should have informed me that they couldn't follow my directions and they said - yeah it would have been better if we talked with you before running the job so how about a $26 credit off your (unusable) $130 job? I said no thanks, how about I never buy from you again and leave an honest review.

Here's that review. Decide if you want to work with a printing company that doesn't stand behind their work.

Everything arrived quicky and worked out well. The window stickers were easy to install! Would def order again if needed.

I made a huge mistake in trusting the people at this company.
I talked to Adam P while creating my order, got an email from him saying everything was set and in progress, it would ship in 5 days.
5 days later I call... the item is ON HOLD and no one contacted me.
Chalise takes over, tells me to resubmit artwork, and promises it will be sent overnight (at their expense)
Call the next day for shipping verification.
OOPS there is a problem it will not ship on time and it won't make it to the conference.
NO contact about problems.
Their only solution is a refund! A refund on the day it was supposed to ship!
I asked to speak with Adam's supervisor, Emma, but she never called me back.
I found a local printer that uploaded my file and had absolutely no issues opening or working with my image.
I will tell every marketing professional I know to stay away from this place.

I like the self design and ability to upload my own Logo. Once I have designed the item another person on the design team verifies all my info prior to order being placed. Good tracking info provided and easy to reach customer service quickly.

We have received a sign that didn't match our file four times now. I tried for two months to get the correct sign, which signs.com has printed for us before. Not once have I been able to work with the same representative. No one in the company responds to emails. Wrong colors on the signs. Pixelated images for the logo. They send a pic of the proof, the sign shows up and looks nothing like the proof. It seems that no one looks at the sign before dropping in the mail. They changed the colors of the logo, when I let them know, the response is, did you want a transparent sign? But I never mentioned a transparent sign, only that the letters were supposed to be white, but they were printed in blue. Again, they have printed this file in the past. This was a horrible horrible experience and we will not use signs.com again.