Signazon.com

I ordered what was supposed to be a vinyl decal through them for work, what we got was not a decal at all, but a window cling with out company logo blurred. It looks horrible and it's not something that we can even hang. After spending $150 on something it should look good. I called yesterday and spoke to the representative that I was working with, Jocelyn. She continued all day to give me the run around about it and said she would "look into it to see what she could do." After asking to speak with a manager she told me that she couldn't let me do that. After waiting all day to hear from her I receive an email from her yesterday at 4:07 pm stating that she had called me and I didn't answer (she didn't). I called back almost immediately after I received the email to be told by Todd that she was out of the office already. I spoke with Todd about my complaint and it seemed that his customer service skills were a little bit better and he was more than willing to help. He told me that if I didn't hear back from him with a resolution last night he would follow up with me at 10:00 AM today. I never received a call from him at 10:00 am so by 1:00 pm I sent him an email saying that I never received a call from him. He was aware of it and said that there was "a lot of correspondence to go through." It's now the end of another business day without hearing back from anyone at this company.

I am very disappointed in my first experience with you company I am a new auto shop and need to order several advertising items on your website it shows free shipping over 75.00 with no disclosure and after speaking to you staff they would not waive it and hit me for 125.00 shipping due to oversize logo item I would have not put all the time in effort if you would have a disclosure on your free shipping scam it bad business on my opinion.

Ordered "White" die cut decals for the windows of shop. Product received was not what was ordered. On July 3,2018 ordered from Signazon a parking sign and three sets of die cut exact stickers in white to display store name/logo and hours. Total order was $325. The parking sign came out perfectly, no issues. However the Store logo and the hours were not correct. I had order die cut exact decals in white and the order confirmation confirms this. Somewhere in the production process the production staff took the liberty to change the color of the media to black. They claim is that it is because the artwork was in black. I however, did order a printed logo, I ordered die cut exact decals in white, not black. Perhaps they should have made a phone call before they made such an assumption? I received the order on about July 10th. I immediately called to report the error and was told that it was my mistake. The inside sales rep offer a 15% discount on a reorder for their error. I told him that this was not adequate, he said he would see what he could do and call me back. He never did. On July 13th, i called back and talked to Todd. He was very helpful and offered 50% discount off the reorder. Which, although it was their mistake, i was willing to take just to get it done. He said he would call me back when he set the cart up with the discount. I had to call him back on the 17th because i had not heard. He said he was waiting on approval from his manager, which i dont remember him saying the discount on the reorder was continguent on manager approval. He later got back to me saying the manager only approved 25% discount. I told him that this was not satisfactory. I have an order confirmation showing that i order white die cut exact decals and I got black. He said his hands were tied and offered to set up the cart with the reorder at 25%. I informed Todd via email that I not satisfied with this and we needed to find a different solution. I have not heard back from the company. It has been a very frustrating process. We were excited to get some new signage from Signazon and with hope of using them for addition sign and window applications. At the hint of a problem they are very standoffish. They did not return calls when they said they were going to and I had to call back multiple times to see where we are on resolution. I cannot recommend this company to anyone.

The price advertised is $29.00. Somehow the price jumps to $53.00. I had a basic one-sided banner. Shipping is $14.99. Express 2-day Mail, any weight, is $6.70. I feel like I was snookered by the grand deception. And I want grommets on this vinyl banner.

The website took over an hour to navigate. It would not display a preview of my PDF file.

This is it! I'm not doing business with you anymore!

This is an awful company. I ordered a decal in white vinyl, it came in black
The invoice said white, the proof said white. I put in a request for resolution and they took multiple days to call back just to tell me sorry and if we wanted one in white then they would offer a discount to get it reprinted. I sincerely thought the guy was joking but nope, he said he was not going to redo without me paying for it. Its just simply shameful and there are so many other companies that do this work and I urge you all to go elsewhere!

I think your pricing is too expensive and your design tool is not as useful as other companies. Its much harder to center things as desired compared to vista print

I have used Signazon in the past for magnet and the process was pretty simple and worked great for me as a small business owner and needed an inexpensive method of advertising. I saw a product which looked pretty cool (The rear view window graphic) its almost like a wrap for your rear car window. I designed it and was excited about the possibility of doing a "doing it yourself rear window graphic" The product shipped and I followed installation instructions as indicated on the website. It is NOT as simple as it appears on the website. Anyhow after close to an hr the rear graphic was installed and looked pretty cool. The product is made up a vinyl with tiny hole perforations, you can see out ok from inside the car. A week later it began to rain, and it rained heavy, I put my rear view wiper on and WOW. I was horrified... I was unable to see out of the rear window, the perforated holes filled with water and and when you use your wiper it smears the water across the graphic which results in a haze. I was on the highway and began to panic, I could not see out of the window, I could make out lights "somewhere " behind be and had to utilize my wing mirrors to to get me through. At night time it was even ore treacherous... This is a complete safety hazard. I contacted Signazaon explained the problem, told them I had to remove it from my window and explained the above problem, the response was "it looks like "installation error"... and refused to refund me for the product. I would warn anyone considering this product to think again, yes it looks nice but its a viewing safety hazard when it rains. I found another company who offering a similar product without the perforations as they explained to me. YES they have found that to be problem. Buyer beware!

CUSTOMER SERVICE SUPERVISOR REFUSED TO REPLACE 2 DECALS THAT WERE DAMAGED DUE TO THEIR OWN PACKAGING, EVEN AFTER PHOTOS OF DECALS AND UNDAMAGED SHIPPING BOX WERE PROVIDED! My vehicle decals ($108) were scrunched up to fit into a square box smaller in both width and length than the decals were. The protective backing was already peeled off 1/3 of the decal before receipt because of the horrible packaging, leaving the adhesive exposed. The decal was crinkled/nearly folded in many places. Customer service stated they use small boxes to save on shipping costs and wanted me to install to see what happens. NOT! Supervisor refused to provide a higher authority for me to speak with. Decals returned for full credit.

I ordered 3 Vinyl DECALS from this company. The invoice clearly states Vinyl Decal - (See Photo) They sent 3 POSTERS (with no adhesive backing). I called them as this is a time sensitive project. They told me to send a video and a photo as I couldn't get a refund without filing a claim. I did that. Then they called and said that the photo didn't show enough. I called back the next day and was told that the claim hadn't even been processed! I needed to send more photos as the items I sent were not theirs and I did not order from them - even though the photos showed the same product. They state they never got the video. I was transferred twice after explaining the problem and then asked for a customer service manager. I was transferred to Anita, Ext #302, who would not listen, and constantly interrupted. At one point she laughed at the situation (which was all recorded!) and at that point I demanded an apology as this was a serious issue and not a laughing matter. She refused to apologize. I was transferred to the "President of the Company" Rick Deeves after I demanded escalation. I was told they had never received a video (the video depicted me peeling off the backing of which there was no sticker, just poster board!), and that they could not even receive one - even though they had asked for it. The product was obviously printed on the wrong stock - any layperson could see it wasn't a decal. He stated "We have never had a complaint about our decals!". Had I actually received "decals" as opposed to a poster, I wouldn't be complaining either. But they sent a poster. He stated that I "had an issue with women" and I denied this stating that my best police partner was a woman which I had also stated to Anita. I sent new photos of the invoice as well as the posters back and he stated that 'since I was disrespectful to all of his employees - they didn't want a customer like me!" and terminated the conversation. It is obviously now why they have such a low rating from employees, because it starts at the top - they won't admit or correct a simple error. They make you "file a claim" and their argument that "satisfaction is guaranteed" does not hold water. I was demanding, but never cursed - and was only reacting to being interrupted repeatedly including by the "President".

The upload design process was difficult this time. We have used Signazon for the past 6 years and every time I have uploaded an eps file. Today I had to engage in 3 phone calls, 3 failed upload attempts, change my file twice and then it finally worked. The representative Jocelyn was helpful in getting me squared away although she did sound annoyed after having to deal with me.

The only real issue I experienced was, during my attempt to save my design the first time, there was a hiccup and I lost my entire design. Other than that, the design process is fantastic so far!

My magnet arrived torn and damaged so I never even had a chance to use it.

My package was shipped out on 11/27 and today, 12/8, my package is still "in transit" in Olive Branch MS. When I called Fedex, they let me know that their truck overturned and I would need to contact the seller (Signazon) to report the claim and get my sign remade and reshipped. I had the unfortunate opportunity of speaking with the business manager, Seamone, who was not only condescending, but IMMENSELY rude, telling me that I had no reason to be upset, and that there was nothing I could do except re order another package and pay for it, and then proceeded to laugh at me over the phone and ask me, "why are you so upset?" between giggles. When I didn't answer the 8 calls that she immediately tried to make to me after our call ended (probably realizing she needed to adjust her behavior), she sent me a nasty email stating that essentially this wasn't the fault of Signazon and that my package would "get here on another truck" without providing me with any sort or documentation or tracking number, and is now refusing to email back. Not sure who hired this woman, but she is the sole reason I will leave a review on every site that allows me to. She is unprofessional, rude, and out right not fit to hold a position in customer service. This place totally sucks and is unreliable.

only for convenience that I make this order signazon's willingness to keep old customers after a previous bad experience by offering an incentive is poor;y lacking

They have a statement on their support page saying someone will contact you within 1 day of submitting a trouble ticket. Never happened. After 2 days waiting, I contact them via chat. They said there were 'working on a resolution' and that a rep would contact me that afternoon. Never happened. Contacted them again the next day via chat... they actually asked me is 'they' had received my support ticket!?!?! And still no resolution...

So I ordered 3 vinyl signs for my door, placed the order online with one of the reps helping me to make sure I get exactly what I need which is "exact die cut inside glass", got the order ($190) and it was not inside glass. I called to check what can be done and was told that it's impossible to get die cut with an inside glass option and no one in the industry is doing it anymore (not true). Asked to talk with a supervisor and was transferred to someone that could not help me. At this point I asked for money back and was told that a supervisor will contact me. After 2 days Simone called me and tried to understand from me why I need an inside glass option and claimed that I should just use the ones they sent me and install them from the outside. Did not listen to what I had to say and tried to educate me about what is good for me. Zero customer service and zero credit. DO NOT ORDER ANYING FROM THEM! So unprofessional.

This company has a good website and good a sales team. I ordered some signs and stands for my Sales business. The signs were good, however the stands were totally the wrong stand. I asked them to send me the correct stands, however they didn't carry it. They asked me to ship it back. It cost me $160 dollars to ship the items back to them and they wouldn't not refund me the cost of the stands nor the shipping cost either. All they are offering me is credit towards future purchase. It is a scam and I really don't trust them to do business with them ever again.

I thought I was ordering a plastic real estate yard sign. I recieved a soft flexible tent-like sign sewed at the edges. After looking at my order, it was what I ordered, but wasn't clear on the website. I suggest adding a photograph of the product rather than a graphic.