Shutterstock

I thought I was ordering one picture and then found out later I was being charged a monthly subscription charge. When I brought this to customer service they said I could cancel for forty dollars. I have never been scammed like this in my whole life. They should not be allowed to be on the internet.

While the images are of outstanding quality and the price is competitive, I have rated this company with only 2 stars because of their auto-renewal. I began my monthly subscription on the 21st of June and made a note on my calendar to cancel on July 18th if I decided not to renew. However, before I called on the 18th, I noticed my credit card had already been charged that morning for the renewal. I immediately called and was told they would refund the charge. The next day i received a confirmation email that the refund had been processed but that it could take up to five business days to process the refund. I am extremely disappointed the renewal fee was charged 3 days early resulting in my not having access to necessary credit. As a small business owner, this is quite inconvenient.

I signed up for a 7 day free trial for Shutterstock without being fully aware that by not canceling I would be tied into a monthly fee for a YEAR long subscription. I was extremely disappointed and irritated to find out I would be charged an early termination fee and requesting the cancellation of my subscription due to the lack of content and quality images in my industry. I was told under no circumstance could I cancel without a fine, essentially and because I had utilized a handful of downloads. Not even a third of what I "paid" for I was not eligible for a discount. I feel I was misled and roped into a yearly commitment. Proceed with caution, ensure they have quality content for your needs, which they probably don't, and be aware of their polices regarding this matter.

I have been a longtime Shutterstock customer - and their platform is integral to our marketing and our branding. I am an accomplished photographer and appreciate the quality of the imagery. We are now extremely happy with their video footage - and the way their team handles any customer service issues.

BUYERS BE CAUTIOUS! I wish I could leave 1/2 star! I signed up with Shutterstock and did not read the fine print. There is a penalty for the discounted yearly rate. But having to pay almost $100 to discontinue my service! Essentially if you cancel early they still get their money for the year. It is extremely difficult to cancel the subscription so they can inform you that you will be charged an exorbitant amount to cancel. Trying to hold you hostage to the subscription.
The photo subscription sheet below reads: "To cancel go online to your My Plans page, click 'Cancel plan early' link as associated with your subscription and then click the ' Confirm cancellation' button to complete your cancellation. THIS IS NOT TRUE!

I signed up for a "free" trial while my adobe cc account was put on hold. I downloaded few images, then cancelled the plan.
One month later I see that I am still being charged for their services. I login into my account and I see that it wasn't actually cancelled and it carried on into an annual contract!
I try to cancel it again through their website and I can't actually do it without calling them!
Their website is design so that you can't notice small prints during cancellation. I do remember that I clicked cancel the plan but somehow it still was charging me.
This is outrageous, it's like being robbed in a daylight.

Tricked into entering a free trial and got charged for the first month. I turned off auto-renewal but only informed by CS that the button is to stop renewing the plan at the end of the annual subscription, not the monthly charge of $29. Cancellation cannot proceed unless you pay $20, which reflects the benefit you receive for the first month of the subscription.

This company have the nerve to charge me a cancellation fee of $40 after I had their product for months paying $29 a month but hardly used it. And wouldn't let me cancel it until I pay the Effen $40. You got some nerve Shutterstock!