ShutterflyReviews 984

Placed an order & immediately noticed that I did not provide the coupon code. I called into their "customer service" line & was instructed to give the email & order number & code. I was told that this would be taken care of with an email. It was not! When I called back I was given the serious run around and ultimately was told to pound sand. I will never order from Shutterfly again!

I used to purchase all my photo related items on Costco, until they outsourced everything to shutterfly! What a nightmare. Their website is a nightmare to navigate. I tried numerous times to create a wedding album of 20 pages. I gave up after 3 different tries. I found "Snapfish" and had my album done in 30 minutes. Way more easier to use than shutterfly. Never will I ever use them again!

The album is missing pages which I discovered after some time and spent over an hour on chat trying to fix. Now they are closed at 4 pm. My initial project ended up on the US account costing more than twice what I expected. Now having to redo it on Canadian site. Wish there was a viable alternative.

So I ended up talking to the American site and they gave me a price break on the album I created on their site so I just purchased that one and they delivered it to my Canadian Address. The Canadian site reached out to help move my pics to the Canadian site but then disappeared without doing it.

Ordered a gift for mothers day, Shipping department backed up didn't receive notice of this until I called and it was too late. Shipped expedited with wrong address to top it off UPS still hasn't sent it out and who knows when it will be received. Nothing from shutterfly.com for a reimbursement! Never again

I am in disbelief. I have been printing all my photos for many decades, Costco being the company I used for the longest until they gave their business to Shutterfly. I went ahead and ordered my first batch didn't think much of it because how bad could it be? But I am so pist off right now. The paper feels half the thickness and the photo itself is blurry with lines. I just can't believe it and totally bummed. Please go out of business and do not do this to people. Pictures are precious memories of you are to do a totally pathetic job just quit.

A lot of my pictures ended up being over sized and we're cut off. Said all pictures were uploaded and then when I got them quiet a few weren't there so now I'll have to pay a bunch for shipping again. Also material it is printed on is very cheap quality not firm what-so ever. Overall just very unhappy with quality especially for a Mother's Day gift and the cost of shipping.

I ordered a picture book with our family photos for the past year with time to spare before mothers day. The company estimated delivery on or before 5/11 with plenty of time to spare before mothers day 5/14. I noticed today (5/12) that it hadn't arrived or even shipped. After waiting in a queue with more than 100 people for customer service, I was told the item wouldn't arrive in time. I received no notification of the delay. It appears that the company deceptively predicted delivery date before the holiday to increase orders that they knew that they could not deliver. I will never shop here again.

Worst customer service I have ever received. Order was wrong and refused to make it right. I will never order from them again!

Never say never, I guess...that's what they said a long time ago...that they would NEVER delete the share sites - your photos were safe. Well guess what - all my kids photos are gone. But I guess it's ok as they made a mint off me on products over the years. So sick of the vacant promises from these companies. It was nice having my photos in one place for gifts, etc...and to share with family so they could print items and patronize. Their decision to take away the NEVER seems short sighted. I will NEVER order a thing from them again. Thanks for trashing all my photos. Your memories and creations aren't safe here

Have completed 10+ Shutterfly books of cruise travels. We always order books with the same specifications. The difference in the quality of the paper in the most recent book is very noticeable. Much thinner/cheaper. Not nearly as nice as the previous books. We'll be looking for a new vendor. A false economy, Shutterfly!

Really? You just delete all memories for individuals that were your customers? They should have had a button on those emails warning of the deletion of files that their customers had to click on to acknowledge that they got the damn message. Then if certain customers had not responded, they could have done a little more to reach out to them, money grubbing capitalist pigs

Ordered 30 pics on Monday. Paid 15$ for expedited shipping on a $5 order. Was supposed to be delivered on Friday. Arrived in town next to mine Thurs afternoon. Notified today it will be delivered Monday. Wanted it by Saturday to work on a project this weekend for a memorial next week. Now I don't have the items and they will be arriving in the same time frame they would have if I hadn't paid the exorbitant fee to have 30 pics delivered in 5 days instead of 8-10 days. What a JOKE. Thanks for nothing Shutterfly and DHL. Guess they don't bother delivering on the weekend.

I logged on today for the first time in awhile to upload a new batch of images to print. It turns out the "unlimited storage" I was initially promised is no longer honored, and all my images stretching back many years are gone and cannot be recovered. Obviously I will no longer be Shutterfly's customer.

I ordered a $240 acrylic print (20x30) and it came with acrylic shavings between the glass and the picture. Totally visible to the viewer and has air bubbles around it, making it extra noticeable. Disappointed in the imperfections especially for the price I paid.

I ordered graduation announcements for my daughter and the envelopes came with the return address printed on the back left side of the envelope and they won't replace them with the return address as it should have been printed on the front left of the envelope, but they want to refund me $15.60. Seriously? What a joke! I'll never use Shutterfly again. I suggest you not either if it is something important to you!
If I could give 0 stars I would!

My pictures came in VERY blurry. I called to get a refund and was hung up on TWICE. Had to wait 20 minutes. Finally got a hold on someone and apparently in order to get a refund you have to ship the photos back. It costs ALMSOT 10 dollars to ship back after my order was already 50 so i'm losing 1/5 of my money. EXTREMELY DISAPPOINTED

I was about to finalize my photo book and it was suddenly deleted because my account had been inactive. However, my project was started 4 days ago and no warning was given that a new project would be also cancelled. I was told by the rep that I had to start an entire new account ( as my current one would also be closed)... guess I will be doing that with another company! Poor service and lousy customer service! Shame on you!