ShutterflyReviews 984

I spent several weeks combing through 18 years of photos and putting together a beautiful photo book for my son for his high school graduation gift. When I tried to add the book to my cart to order it, the book got corrupted. I tried to reopen the book and it wouldn't load. That was a week ago... customer service is aware of the problem... says it had something to do with their Memorial Day promotion. It was supposed to be fixed today 6/5/17, but they won't guarantee that the book will make it in time for my son's graduation on 6/8/17. It is 6pm on 6/5 and the problem is still not fixed. I'm beginning to believe that they aren't going to be able to recover the book. What a waste of time... what a disappointment. I'm all done with Shutterfly. I'm telling everyone I know to stay away from Shutterfly.

I am highly disappointed that I would be given a guarantee delivery date and find out two days later my book is still in production with no new estimated time. Ive called customer service 2 days in a row with over a 50 min wait time. Selected to hold my spot and call me back and I get no call. This is my first order. This was an important order, as it is a graduation gift for my son leaving for college. This is not the service I was expecting. A little disappointed.

As the previous review, I still have not received my photo book despite paying for guaranteed delivery. I have made complaints, they did refund the delivery fees I paid, but that does not help me as I needed this book for an event and likely will not have it on time. Their customer service I think just tells people what to hear when in fact it is likely not true. I was told it would "ship tomorrow" and then the next day I get an email that says it is delayed. Then I complain again and I am told " the photo book is done and printed, it is in packaging". But funny, my check order status shows that it is still "in production". I will never use Shutterfly again and there are plenty of other choices. I cannot wait to go to my event without this book and spread the word to all that are eager to see the book, that SHUTTERFLY FAILED and did not get me the book on time!

The photos of my son had part of his head cut off. I have spent half a day trying to get customer service to help me. Absolutely no customer service. Can's speak to a person, the online chat person can't help with this issue. It took me forever to even get a phone number to call. Called the number and the hold time is 20 minutes. Who has time for this. I paid way too much for these useless photos and have no recourse. I am going to have to file a claim with my credit card company to try to get my money back.

I ordered prints. I took the time to go through all of them to make sure they were turned correctly and situated how they should be on the paper. Well, one thing, it took a month to receive them, AND they look terrible! The quality is sooo, so bad. Some of them are so burry you can't even tell who the person is. Some look like they were running out of ink, and about a quarter of the pictures people were missing major body parts LIKE WHOLE HEADS. Why did I pay for a bunch of pictures of headless people! I've gotten really good large prints from shutterfly, but I will never order regular prints again. So disappointed in this service. Save your money.

I ordered my wedding books on shutterfly. After working on the design for nearly a year, I was so excited to get them in time for Mother's Day! I ordered three copies, one for my mom, my mother in law and myself.
However, the books showed up and were printed incorrectly -the pages were out of order! I was really disappointed but when I phoned customer service; they walked me through to understand the error, they reordered the books free of charge and expedited the order! The young man, Orlando, I spoke with was very helpful and pleasant. I wasn't sure I would receive the books in time, but was pleasantly surprised when they arrived after just 4 days of reordering.
Thank you shutterfly for pulling through. The books are perfect!

I received my order confirmation from ShutterFly and I noticed they shipped my order to the wrong address. I call their Customer Service to confirm they had my correct address and they did. I asked why would you ship my order to another address? No idea? Was there reply. I asked what them to reship my order to the correct address and they REFUSED to do so! They said they had a 14 day waiting period, to see if my order would be returned. If not, they would refund my credit card. I explained to them this order was time sensitive and I didn't have 14 days to wait, I needed an immediate solution or a refund on my credit card. " Sorry, nothing we can do." I contacted my credit card company and luckily the payment had not been processed, so I filled a discrepancy on my account and had the charge stopped. Poor eye to detail and no customer service... I'm done with this company. ShutterFly, you're not bigger than the business!

Shutterfly makes use of endless promotions because they need massive numbers of people to look through their site. They obviously operate on the concept of the more people who look, at least a few will be foolish enough to let themselves be ripped off.

They love to get involved with promotions in which they give something for "free" -- but the offer is never free, it's filled with service charges, handling charges, you name it they'll find a way to charge you for it. The latest is a national MONOPOLY promotion. When I saw they were part of it, it was time to WARN YOU ALL.

Don't fall for their schemes. DO NOT use them for ANYTHING. Just save yourself a lot of aggravation and lost money and LEAVE THEIR SITE. You will be much better off for having done so.