I was very disappointed that the owner has changed the policy after I made a purchase! When I purchased my gift certificate and class card it was during the time when they would rollover unused classes when I started another package. I was expecting to use up my leftover classes when I started my new package. The owner told me she changed the policy recently and I would not be able to use my unused classes. So I'm out 4 classes! After I finish my classes, I'll be going to Portsmouth from now on, along with many other clients and teachers. Studio is nice, but most teachers are average. All the good teachers and many clients have gone to other studios.