Emery Rose

I had 5 items I wanted, and had a minor question on 1 item that the description didn't cover. The chat bot doesn't offer thorough choices or Ala carte questions so I asked to speak to a human. It was 11am on a Friday. I was "connected" with a supposed rep that never spoke or answered me. I thought "oh well its probably a minor technical issue, no biggie", and I placed the order anyways... this was over 3 weeks ago. 4 business days ago I recieved a email stating that one item in my order was now out of stock. I don't even mind that, I know it happens, no biggie... It provided me with a sku number. When I went to my order summary, it shows actually TWO items in red, which I'm assuming are both out of order but I only got an email for one. I put in the sku and nothing comes up. I click on both and nothing happens. I join chat again to see what's going on and I wait and wait and wait, and again, no customer service person, no response, even though it says right on the chat that I'm first in line. I wanted to also ask if they knew about when the order would ship (as it still said proccessing. But that's normal for some oversees companies, so no biggie there either, I was just curious). I wrote an email asking about this and it was never replied to. I wrote an email asking which item was cancelled, and it was never replied to. I don't know what items are cancelled and what items I would be getting. The customer service is horrendous but the real problem is that even though they have a bot to pose as CS, there really just isn't ANY. We at this point were heading into 4 weeks. One of the items in red that may or may not be out of stock was the reason I placed the order, and even though that's a chunk of the reason, the nonexistent customer service is the other reason I cancelled my order and requested a refund. This was 4 business days ago and the order still says processing... Even though on the website the posted refund policy clearly sates I should have a refund within 24 hours... it's been 4 days and nothing.

If you're a person that likes transparency, likes to have someone answer any questions you might have about shipping or the products themselves, order statuses, out of stocks, cancelations or refunds, or really someone to ask ANY questions at all, likes to get your cancelation money refunded in a reasonable timeframe, this is NOT the company for you.