Shipito

Its the best forwarding service, clear... I am impressed with the customer service they solved my query within 1 working day.

It's kind of my fault I didn't check the review carefully and fall for 5 stars review...

On the 10th of January I ordered my first package from a well known company in US and got it sent to shipito Hawthorne warehouse. I advise shipito my package is on the way and will be there in 3-5 business days. They respond to my email and asked for proof of purchase and identification. I submitted to them straight away with my passport, proof of purchase and a bill which have my name on it. After the package arrived at the warehouse, usps have sent me a notification said they delivered. I follow the website instruction and waited 24 hours for package to enter into the system and nothing seem to be appear. I contacted Nikki from support team and she advised me to wait 48 hours for package to show up in system. I waited another 48 hours and still nothing. I contacted the company again and speak to Jared he put in a request for missing parcel and get the warehouse to have a look. He asked me to contact them in 24 hours if I didn't receive any email. After 24 hours I reported to shipito I haven't receive any email. Another support agent advise me to put in a support ticket for parcel lost in warehouse. The next following day my ticket got respond from Joanne and announce my parcel is completely lost and can't be retrieved, she have sent my claim to claim department for reimbursement.

Today I speak to Jared again and he said reimbursement of $200 will go into my account and can be use for next shipping, if I want money my back then I have to give them my card detail and submit a form for refund, however Jared stated clear he don't know if it
Possible for me to get a refund it's all up to shipito claim department and they're very strict in handling refund.

This is my first time using Shipito.com and I don't expect it to happen. No parcel, lost $200 and have to wait and wait. I've also contacted PayPal and the seller, sadly they can't do anything because I asked for the parcel to delivered to shipito.

Suite number: #APH072

I have been a Shipito customer for almost 4 years now, using their services on and off over this time. But after they mishandled one of my package, whatever 'good' words I had to say about them has gone down the drain. After consolidating one of my packages and depositing money in my account to ship this package, nothing happens. This package had goods worth $400 USD. I logged onto my account only to find a support ticket for a Missing Package (they never bothered to email me to let me know that my package was missing and I was waiting around for it for nothing). TWO MONTHS have passed of back and forth conversations with their 'customer service' team, who keep advising me they will contact such and such person for them to get back to me. THEY NEVER DO. Now they are holding my money that I paid for the deposit on the shipment, despite putting in two requests to have that refunded weeks ago. The package is missing, presumably stolen, and despite them listing photos in my account of the consolidated package, they are requesting that I prove to them what was in fact in that package. No refund on my shipping deposit, and no compensation for a lost package. No communication, going around in circles every time which ends up nowhere. They have scammed me of almost $500 US dollars and refuse to do anything about it. STAY AWAY! Do NOT open an account with these guys they are frauds and would do anything to keep your money or to avoid accountability for their errors! I have contacted my bank and got all my shipito transactions as listed as fraudulent so I can receive at the very least, some compensation for my wasted time, money and effort.

OK, I would like the customers to judge the attitude of company toward its client. Basically, $75 worth value of my shipping item to Shipto went abruptly missing. They would just say they have no idea what has happened but somewhere it's "misplaced". I asked for the refund of $75. I provided them with both receipt and bank statement with which I have paid for $75. SHIPTO responded by giving only $10! And they say this is how much you declared the value of item for costumes! SO here you are to judge, I declared the costume value of item to the government and the carrier as $10. This company is not in the business of responding to customers' concern and making a legit business. ALL I get as the response over and over is 10 is declared Costume value and so the refund. COSTUME VALUE IS USED BY COSTUMES, it's the amount I declared to THEM not to SHIPTO. Shipto never asked me about the value of my property and the costume value is not the value of stuff. Costume value is how much I'm giving value at the risk damage to my property by carrier and government officials examining my property. The intrinsic value of my property is at shipto facility or on the planet Mars, it's the same.

I'm pleading anyone to step in and voice the concern over the fraud of this company. OR MAYB

They will pretend to never receive your items and keep them. Do not use they are scammers and are also extremely rude when you contact them.