SHEIN has a rating of 1.8 stars from 4,852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 2390th among Women's Clothing sites.
This company responds to reviews on average within 4 days
I absolutely love the clothing and other items I've bought from shein! Definitely love the different styles and prices
There is no support. Period. I received a damaged sweater and opened a ticket 20 days ago. No response. Now I can't return them either because it passed 35 days after the purchase date. But it took 2 weeks for me to receive the sweaters, their 30 days return policy is fake! So to avoid trouble, do NOT order from them unless you are sure and don't mind throwing the money away if the item is damaged.
I realized they don't allow any reviews less than 5 star. Right after I write the review they would go and change it from whatever star reviews to all 5 star reviews. That's so misleading and completely fraud. I understand the prices are cheap but didn't realize some products were so cheap that they don't last after 1 wash/wear.
I order to coat a red and brown one. The colors are not the colors showed. They're way off. First time being disappointed with my order
Tip for consumers:
Na
Products used:
Nonena
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Price is good but its all from china.
Had to really work hard to get tracking. I would rather order somewhere else
Hello, Thanks for your feedback!We will continue to improve our services.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Read reviews before buying I honestly feel like it's kind of a rip off some of the stuff they overcharge on it's kind of excessive all of their stuff is coming from China there's no point I wouldn't ever buy their stuff again I got a couple of good sweaters but they took kind of forever to get here to be honest
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
So I tried Shein for the first time June 2021. Honestly I got what I paid for, don't expect the best, but my items weren't the worst either. I ordered 3 t-shirt dresses for the summer to throw on and be comfortable. Two out of the three were decent, the coffee brown drop shoulder tie dye tee dress should not be sold, the arms are extremely long and the fit feels irregular. I would order again, especially for vacation/cruises when I need two outfits a day to throw on and be comfortable. Not sure how durable they are after washing LOL.
Products used:
clothes
Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
I love shein and buy everything from there but recently the adds are not so sober and decent. They try to make it exotic without any reason. Attaching a picture as example. Please stop it!
Tip for consumers:
the adds are getting indicent with exotic pics. Stop it. It doesnt look nice
Products used:
Cloths, pet supplies
I have purchased many items from SHEIN. For the most part the clothing isn't bad however, it's rarely looks just like advertised. It's usually in the same neighborhood but definitely Not like the picture shown. Also the material is usually not the best, or the stitching is off with something. But for the prices, you can get a gem or 2 in a haul... I usually purchase like 6 or 8 items at a time and at least 2 of them are definitely winners. The rest are just ok. But still the prices are cheap and for Plus size women it's really not that bad. You take a chance...
Tip for consumers:
you may not get exactly what you ordered, but what you will receive won't be bad... Some items are lovely the rest are just ok, not usually as advertised.
Hello, For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
These people are cheep but not vary nice they deleted my account after I had about fifty of there points that after 4-6 tries of spinning there wheel I still only land on thank you for playing
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered here a few times, clothes were okay in quality but I loved how they looked and fit. Overall, my only problem would be the shipping. I never really had a issue with their shipping but it's been a while since I ordered a pair of jeans and it's been stuck in transit with no tracking number. My other package is going smoothly and is arriving on schedule but I'm starting to worry if the jeans got lost or delayed since they are not notifying me about any updates. But besides that, hopefully I'll receive my orders soon. I'd recommend but be aware about shipping risks, always read the product reviews, and for sure check the sizes to avoid getting the wrong one. They all fit differently.
Tip for consumers:
Read the product reviews, be aware of the shipping, and make sure you got your right size.
Products used:
Clothing, makeup, and accessories.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I do love their products, the clothes sometimes have a really original design but the quality is what dissapoints me everytime.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I enjoy shopping on this website. However, it takes a few weeks to get here and you don't really get updates on where your order is exactly. Another than that, the clothes has a good price for what you get and it's very affordable.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
My order never arrived, terrible customer service, i cant reach for anyone, i cant even report the problem properly, i dont know where my shipment is. It says "signed" and no oneee recieved the package. Please hellpppp
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
My box was sent back I tried to get in touch with the company by phone which stays busy 24/7 then they asked you to pay a dollar to talk to chat tried to get in touch with them several times through email to return my call no response customer service is bad I'm still waiting for them to get in touch with me about my money or my box which was returned and Mr Lee received it and he has not reached out to me.
Tip for consumers:
If you experience what I experiencing use your own judgment. About having your package left at your door or with the neighbor which I did and they still sent it back.
Products used:
Clothing
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Review points now Shein make it expired! And also not all their products totally cheap,Temu is much cheaper than them if they have the product usually. Also,Temu has good return refund policy
Tip for consumers:
Only use it if Temu don't have the product.
Products used:
Clothes
Thank you for your feedback! We will continue to improve in order to provide you with better service!
I Bought an item but did not receive it. Unable to contact Customer service. Emailed but no response.
Tip for consumers:
They have 45 days to solve issues.
Products used:
Bought trousers for my husband but it did not arrive. I was very disappointed as it was the first time I had ordered from this company. There was no way to contact customer service agent. I emailed but no response.
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
I love to shop and get so many different products from Shein. Shein can be very addicting and make you want to buy so many things. They have so much to choose from, customer reviews on the website)which is awesome), and amazing prices.
A few things I do not like about Shein.com is that the sizing can be off and also the quality. Some items I've purchased looked thick and great on the website, but end up being thin and not form fitting like it looks on the model. Another thing I dislike is the shipping time, but that's expected with coming from China to USA. I do love a lot of products I have gotten like the clothing and shoes, but the jewelry and the press on nails that were more of a gamble. Great products for the price tho for sure! If you are interested in seeing some of their products, check out my Youtube channel for ratings and review/try on's (Aaiya Renae).
Tip for consumers:
Expect long waits on shipping and delivery, and definitely make sure to take your time and look at the photos and reviews posted for any item that you are interested in purchasing.
Products used:
Shoes, jackets, dresses, tops, matching skirt sets, necklaces, vest, press on nails, phone case, and more.
Thank you for your feedback! We will continue to improve in order to provide you with better service! For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
The items came but they were really not great quality for the price. They deleted my reviews with the pictures of the items.
Dear Sarah,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - SARAH T".
I hope to hear from you soon.
This reviewer has not provided information to show they had a genuine experience with our company.
The clothes, are really good material and they are really cute. They have clothing for just about any style. They even have more to offer! Including phone cases, jewelry of all kinds, nails, nail kits. And lots more. Everything there is super good quality. But here's the problem, the clothing always takes FOREVER to arrive. They are almost never on time. They stay in transit for like 3-5 days straight. Even if your ordering something small. Every time i order something i end up being disappointed seeing it is still "in transit" for the 3rd day in a ROW. Its a pretty good site. But if your impatient like me, id advise you to just stick with amazon.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Some clothes are pretty great to me and some just fail miserably. Jeans especially the high stretch jeans are my absolute favorite. Everything else is just to see. I've had a few tops that faded completely after a couple of washes and had little hair clips just fall apart. Just remember it's cheaper.
Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
I love shopping on shein. I'm big on affordable clothing. I, however, will no longer be shopping from shein because they use Ontrac shipping on all their US orders. Ontrac is notorious for losing packages. This is the second time out of probably 4 total orders that my package is lost/stolen because Ontrac didn't deliver my package to the correct address or didn't deliver it at all. Shein has made it right by giving me the "one time" refund, but i really was excited about the clothes. Until they use a different shipping company/carrier, I will be shopping elsewhere unfortunately.
Products used:
none
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
First off let me say that, for the relatively low prices, the clothing is usually very nice. I don't mind waiting the weeks it takes to receive my items because of the low priced. HOWEVER, the site is not easily navigated at all. I just made a purchase and wanted to use the coupon code for 15% that kept flashing in front of me. On the coupon it said there would be an area in which to input the code when checking out but there wasn't…and I looked everywhere. Really disappointing.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I love shopping in Shein. So many different things I can afford especially when they have afterpay b klarna to help with payments. Ordered a lot from Shein and never disappointed until they sent me the wrong shoes I kept emailing them they sent the wrong shoes no replied and when I went back to shein customer service, it didn't work. How? The black ones are the shoes I ordered, the heels were the ones I got. I needed to switch not refund. I'm so mad at Shein now.
Hello, sorry for any inconvenience.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
The stuff is cheap, that's a fact and you get what you pay for. The jewelry breaks very easily. The silverware is a bit sharp, the cheap clothing isn't always hemmed or finished to high standards. I have gotten some things that look amazing on me and that you can't find anywhere else. They have some very unusual clothing that I often get compliments on. They take about three weeks to arrive, which isn't too bad. Unlike other sites like this, as long as you go by the measurements that they list, the clothes fit. Also read the reviews, they help a lot. They have a live chat and sometimes you can get a real person, however that person is sometimes rude. They do send out replacements for missing things and accept returns. ( I never bother with returns as it's so cheap and so far) It's a legitimate site, and it's safe to use.
Tip for consumers:
Certain days they offer free shipping on even the smallest orders Wednesdays and Sundays usually
Products used:
silverware, clothing, stickers.jewelry
They were definitely oversized... 2x oversized! Very disappointing On the + side great material & designs are as beautiful as advertised. The shirt is suppose to be a medium
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I haven't yet received my order, but so far, Shein just hasn't been that good. I got 3 pairs of earrings, it ended up as about 20 dollars, which was a bit expensive, but that's okay. About 2 days later I got an email saying it had been shipped, and I thought that was awesome, not a lot of companies ship that fast, but apparently it's arriving on Feb 13, I ordered it on... January 23? I wasn't too happy with that, but whatever, I figured I could wait, but apparently, I'm going to have to pay like 35 dollars in shipping customs, which really annoyed me, since all the earrings were only 4 dollars or 5. I'm gonna post another review after I get the product, the earrings seem to look nice, so maybe it will have been worth it.
Tip for consumers:
Only buy off here if you're ready to pay a surprising amount for shipping and other stuff.
Products used:
Earrings.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️