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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I love my true kind bra so much feels Soo comfortable and give u support. I'm using it as a nursing bra it works for me. And bought more to give away as gifts.
Order, shipping and receipt super easy and they are my favorite leggings
Hooray! Glad you had an awesome time with us, Kerry! Join our Brand Ambassador Program and get the chance to be featured on our social media pages and enjoy the perks of being a Shapermint Crew while spreading the love! Sign up through this link: shpmint.com/ambassador.
Love it. Best part is it fits in the right places gives you comfort and confidence
Fantastic! This is exactly how we want you to enjoy your shapewear, Kerene! Glad you loved it. Spread the love and be our next Brand Ambassador! Sign up through this link: shpmint.com/ambassador.
I thought my first order arrived quickly and I loved the packaging. Fit is perfect! Very comfortable! I reordered my favorite right away but it's not yet arrived
Yay! We're happy to hear that you loved your first order and we bet you'll love the second one too. We know you're excited to receive it and so are we so let's help you track it. Send us a DM with your order details here: http://m.me/shapermint.
Recently ordered a bra that didn't fit right and got the right size finally! And kept the wrong one to give away. I didn't even know I was wearing anything. Nothing too tight under my arms. No miserable hook and eye making my back itch. Nothing uncomfortable anywhere. One thing that comes to mind... is there a discount for quantity purchase?
Thanks for sharing your wonderful experience with us, Mary! Keep spreading the love! By the way, we don't have special discounts on bulk order but no worries, our prices on the website now are already in their sale prices where you can get as mush as 80% discount and you can even get exclusive promos when you order.
I purchased two bras, was very happy with both so I ordered a third. It was a different brand and didn't fit well so I exchanged it for something else. They told me donate the item rather than return it to them. How cool is that?
Yasss! We're thrilled hearing that you loved how your shapewear delivers and how our Fit Experts sorted things out for you, Laurie. Also, we're happy that through you, we're able to spread the love and let other women have a piece of an amazing item too by donating it. Interested on being our next Brand ambassador? Learn more here and join us: shpmint.com/ambassador.
I received both bras and now I am noticing that white strands maybe elastic are starting to show
I ordered 3 scoop neck tank body shapers, one in each colour. Loved that I could track and the shipment came as expected. When I opened everything, I realized one of the items was in a package marked with the right size with the wrong size inside. I contacted Shapermint and they immediately took care of shipping a replacement. And they didn't ask for the other item to be shipped back because the didn't want me to have the hassle! They want me to gift it to someone in my life! So wonderful to see a company have such great values! My friend was so so happy to try the product for free and will be buying more! I love the comfort and they do not roll up, feels like a nice hug all day!
Wow! Thanks for sharing such an awesome experience with us, Susan! Glad that you and your friend both loved the items. And oh, thanks so much for spreading the love too! Ever thought of becoming one of Brand Ambassadors? Check this out and join us: shpmint.com/ambassador.
Thanks for the shoutout, Maizie! Wanna continue speeding the love? Join our Brand Ambassador Program! Sign up through this link: shpmint.com/ambassador.
Love this shapewear. I look smooth under my clothes. I recommend this to any woman, who wants to feel confident again in her clothes.
Wonderful! We're glad that your shapewear made such a difference for you, Gail! We'd love to share your story to other women out there and inspire them. Be our Brand Ambassador! Sign up through this link: shpmint.com/ambassador.
I did not know what to expect at first but was super surprised to know that their ad was true! It hold you in and make you feel more confident and comfortable. I would def recommended to anyone!
The shapermint allowed me to wear dresses I had not worn in a year!
Oh yessss! This is how we want you to enjoy your shapewear, Roxann! Glad to know that you're in love with yours. Join our Brand Ambassador Program and get the chance to be featured on our social media pages and enjoy the perks of being a Shapermint Crew! Sign up through this link: shpmint.com/ambassador.
Product as described. True to size, material is squat proof, stays up, product cut eliminates camel toe. Well done shapermint! Will purchase again
WOW! This is music too our ears, Bridget! It's always a pleasure hearing that awesome customers like you are satisficed with their purchase. You can help us spread the love while enjoying the perks of being a Shapermint Crew. Join our Brand Ambassador Program! Sign up through this link: shpmint.com/ambassador.
My product was Easy to order. They have fast shipping. They have awesome packaging.
Yay! Glad to know you're a happy camper, Laura! Spread the love!
This is a curated collection of things that actually work. Tried and true. Haven't had a bad purchase! I wear their leggings every day in the winter and it Kris me all nice and together
Must buy! I bought the tank tops and the boy shorts. Wow! So flattering AND comfortable. I'll never buy from anywhere else again. The material is great and the sizes run normally.
Cup size was perfect for a 38C but, the measurement around is short by several inches. If I go up a size to 40C, the cup is too large. Shapermint sent extenders to make a 38 inch fit.
Thanks for your feedback, Joan. We've taken note of this to better the products that we offer even more. Glad that we're able to find a fix for your concern too. Keep rocking it!
Perfect fit, comfortable, and discreet. I will also be purchasing the leggings for full, complete support. I want the finished look.
Amazing! We are so happy that you loved your shapewear, Tracy! We'd love to see you rocking it and have you featured on our social media pages. Join our Brand Ambassador Program through this link: shpmint.com/ambassador.
I initially purchased a shaper and tights for a family wedding. I loved both and have since ordered more tights and another style shaper. Products are high quality and prices are fair!
Woohoo! You made us do the happy dance, Jodi! Thanks for spreading the love! Hey, it's high time that you become one of our Brand Ambassadors. You'll be a great bet for sure. Sign up through this link: shpmint.com/ambassador.
First time for a comfortable fitting bra. Very pleased for extension piece with hooks. Great experience from ordering to delivery.
Awww! We count ourselves lucky for having such an equally amazing customer like you, Jane! Thanks for spreading the love! We' be so honored to have you as one of our Brand ambassadors! Join us here: shpmint.com/ambassador.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Oh wow! Such a wonderful experience you had right there, Zahira! We're sure that a lot of women will be inspired by your stories. We'd love to have you as our next Brand Ambassador! Just head over to this link to learn more: shpmint.com/ambassador! Looking forward to have you as one of our Shapermint Crew!