On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered the wrong size, went on line, filled out the information and before I new it my new order arrived. The product is exactly what I was expecting.
I experienced excellent customer service and I will be back for more shopping.
It rolls down and it's to small and I need another one that's bigger
Oh, no. Don't worry, Theresa. We're here to save the day. Let's have it exchanged for FREE to your perfect fit and size. Slide us a DM with your order info via FB Messenger. http://m.me/shapermint Our Fit Experts will lead the way. May your days be merry and bright!
The customer service Shapermint provides is second to none. More companies should operate like them! Took me a few tries to get the right bra and right fit and Shapermint took care of me every step of the way. Buying bras without trying them on can be difficult, but don't be intimidated. Shapermint will take amazing care of you!
Everything went great! Love my new bra. It is so soft and fits well. Thank you!
Wow! Lovely to hear that, Janel! Send us your photo and be one of our brand ambassadors. Click here https://shapermint.com/pages/ambassador for more details. Enjoy the holiday season!
The buying experience on the site was very easy to do. The shipping was reasonably timed. The item I received was in perfect condition. When I was wearing my shapewear it was comfortable and kept me smooth all day long. It also didn't slip the entire day. I'm extremely impressed with everything.
Yeeee! You have no idea how you made us so happy today, Megan! Snap a photo then send it to us. Be one of our brand ambassadors. https://shapermint.com/pages/ambassador Enjoy The holiday season!
Awesome customer service. They went out of their way to get me the right product
Thank you for those sweet words from you, Tracy! Send us your photo and be one of our awesome brand ambassadors. https://shapermint.com/pages/ambassador Enjoy the holiday season, pretty!
I ordered a bra, it was too big and they sent me a different size no charge. No hassles just very friendly service
It's always an honor for us to give you a word-class customer experience, Linda. Stay awesome, pretty!
This is the third type of wireless bra I have bought and the first one I am happy with.
Awesome fast service
Good quality product. Would order again
YAY! Can't wait for you to try more items, Lorna! Stay awesooome! :)
These bras are wonderful. They fit well and are so soft, they are a pleasure to wear.
Nothing feels greater than wearing a comfy bra, riiiiight? We'd love to have you as one of our Brand Ambassadors, gorgeous! If you're interested here's where you can sign up: https://shapermint.com/pages/ambassador
Quick quality service and great products would recommend and buy more
You've got us smiling from ear to ear, Lynette! We'd love to have you as one of our Brand Ambassadors! If you're interested, sign up here: https://shapermint.com/pages/ambassador
Very pleased Thanks for the great leggings they are very comfortable and fit so well
Yay! Glad to know this, Ann. Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador
Love shapermint and all they do to make woman feel comfy and confident! Everything I have received from this company has been 5 stars!
WOW! We're so thrilled knowing you had an stellar experience with us, Christianna! Be our next Brand Ambassador and inspire other women to shape the Holidays - their own way! Sign up through this link: shpmint.com/ambassador. ✨❤️
These bras are very comfortable and easy to wear! I am so happy I found them!
We're even happier you found them at Shapermint, Mary! Thanks for spreading the love. Join our Brand Ambassador Program and get the chance to be featured on our social media pages. Sign up through this link: shpmint.com/ambassador.
Order was delivered on time
Garments are comfortable and fit nicely
YASSS! We're glad you received them just in time for the holiday season and loved them too! Jon our Brand Ambassador program, Guadalupe! Get the chance to be featured on our social media pages and enjoy the perks of being a Shapermint Crew! Sign up through this link: shpmint.com/ambassador. ✨❤️
I ordered a bra that ended up being too large. Shapermint contacted me to see if I was satisfied and immediately offered an exchange. Great service. I'll order from them again.
We're happy that we've made you a happy camper, Joan! Spread the love and have a Happy Holidays! ☃️
Easy and quick!
The process was so great and the products so awesome I've shared it with everyone!
That's so nice of you, Kathy! Thanks for spreading the love and word about us. You take this farther by joining our Shapermint Crew! Learn more and sign up through this link: shpmint.com/ambassador.
Love it, very nice and covers what I need and supporting
Glad you loved it, Nellie! Let's keep the love coming! Sign up to become one of our Brand Ambassadors! You'd be a great fit for sure! Here's how: https://shapermint.com/pages/ambassador
My little inserts were very covering. Light, no tape or adhesives needed and stayed in place all day. What a steal.
Hooray! Sooo happy to hear that your satisfied with your purchase, Wiladean! Be our Brand Ambassador and get the chance to be featured on our social media pages and enjoy the perks of being a Shapermint Crew! Sign up through this link: shpmint.com/ambassador.
I bought the wrong style, not the ones I totally love! Shaper mint was so helpful and helped me through the entire exchange process. I love Shapermint!
We love you too, Kate! Glad you had an awesome time with us. Spread the love and have a Happy Holidays! ☃️
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Underwear Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
WOW! We're thrilled to know that you loved what you received and we're able to sort out your concern so quickly, Connie! Join our Brand Ambassador Program and get the chance to be featured on our social media pages! Sign up through this link: shpmint.com/ambassador.