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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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This is really nice! Stay in place and comfortable!
Look great under a dress or pant! Easy to put or to remove
Shapewear is great! Never dealt with a customer service like this! THEY ARE AWESOME! They really do care!
I ordered the high waisted brief and shorts. They are nice and comfortable. They could be a little tighter however for better compression.
I love this shaper, Fit to my body, makes me look slim, stays in place all day, no rolls I love the feeling and comfort all day, the tightness makes me not want to eat. I fill full
So so happy with my shaper wear. Fits perfectly, stays in place, couldn't be happier. Thank you so much x
It was a great fit for my wife. The first option didn't not fit, I requested for another size and it was delivered at no charge & I didn't have to return the one that didn't fit. Great customer service & a great product.
I really like the all of the different products and different levels of tightness, that Shapermint offers. I have only bought the basic light tightness extended high brief product. It came in an XL/XXL combo. And it does help my stomach look thinner, but I believe that I need just an XL, and the medium firm extended stomach brief. I believe that I would get a perfect fit, then. And the firmness would b just right. I plan on ordering that exact style next time. I have a bad back, and Bc of that it is hard for me to where normal clothes, Bc they don't give my back enough support to walk around in to run errands, etc. So, I haven't worn normal clothes for like 3 years now. I have to wear compression leggings that I buy, which look just like fashion or sport leggings, every day. Once, I get the right firmness of the Shapermint extended tummy brief, I can start wearing my normal clothes again! Not only will it give my back support, it will smooth down my stomach. And Shapermint is very comfortable to wear. I barely know I'm wearing it. I very much recommend this product!
I got hooked when I saw one of their videos and saw the before and after transformation. I thought that I've got to get some of that! My order arrived timely enough considering that I'm based in Scotland and so overall thumbs up.
Wrong size arrived first, when I complained another pair was sent quickly without any fuss. Second pair perfect.
I have ordered twice from sharpermint and the quality is the best. The service and shipping is awesome. Couldn't ask for better. Thank you
I am in love with my new shape wear I will never buy anywhere else. Amazing customer service. Affordable shape wear literally you get what you see 100 % satisfied with my purchase.
I was very satisfied with my experince with them. I have recommrnded them to my sister and I will continue to give them a great review in the future
I ordered 3 bras. 2 tan, 1 white. I ordered the size as per the size chart. I received 1 black, 2white. I hate black. I wore a white one for a day. It provided zero support and the strap kept sliding down my arm. I am very unhappy with them. The best part? There are no directions for returns. Not a happy customer
Customer service excellent. Unfortunately I didn't find a garment that worked for me. Either to small too large or not enough compression
After receiving my original order, I was not pleased with the high waisted shaper shorts because they rolled down at the top. Contacted customer service and they suggested a size down even though I felt the fit was right. Quickly received replacement item and the rep was correct. Smaller size solved the problem! Thanks much, Shapermint... I looked good for my daughter's wedding!
I ordered the wrong size and you promptly replaced it with the correct size. All the communication I had with you was friendly and professional and I was very impressed. With your company it is obvious that the customer comes first
I was delighted with my purchase. The quality was excellent and it was good value for money. Considering the product was sent from overseas I thought the delivery time was good.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that, Andrea. You may submit your return or exchange request through this link: https://returns-exchanges.shapermint.com/#/
Your correct order number is SM1996868. If you're having troubles processing the exchange or return, you may send us a private message through our facebook page.