Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Reaching out to me to ask about the product I purchased. Suggesting what could fit me better and following up on a return. Your customer service is top notch.
I was skeptical about a wireless bralette, but Shapermint changed my mind! This is the most comfortable bra I've ever owned and I can wear it with confidence. It has great coverage and support and delivery was prompt.
Love my purchases, great fit and quality. The customer service is excellent and communication good. I am so pleased I took the step to buy from them.
Ordered in beginning of January and still have not received my order, nice to be ripped off!
I've been struggling to find a 'proper' but comfortable bra for the last few years. I think I finally found one. I've been wearing TrueKind comfort bra since it arrived and for the most part I forgot I'm wearing a bra. I fell 'all tucked in' but not to the point that I want to be untucked. Just nice and comfy. Only one exception is I wish the straps were adjustable. I feel they are slight too short and if I could adjust then it would be perfect. Looking forward to my next order.
Finally, the search is over, pretty. Let us know if you need a different size, and we'll have this sorted out. Just send us a DM with your order info through this link. http://m.me/shapermint
Only thing I'm disappointed in is that the band under the bra. It wants to ride up on my ribs cage. It won't stay down so therefore I have to keep pulling it down.
Oh, no. Don't worry, Brenda. We'll have this sorted out. Perhaps a different size or style would help. DM us your order info. http://m.me/shapermint We'll check this for you.
The quality and value have surpassed my expectations
Shopping experience very good. Like the bras a lot, quite comfortable.
Bought bras for my daughter and myself. We love them!
Wow! Love hearing this, Stefani. :) Let's make it a 5 star. If you need help with your purchase, just send us a DM here: http://m.me/shapermint.
I love the camis and the tear proof tights! Super supportive and comfortable! Costumer service is above 10 stars! Wonderful company and wonderful products!
Really great. Good customer service
Like it. Waiting to see product its on the way
This cami really holds you in. I normally wear a medium but got a large and it's really tight. I probably should have gotten an Xlarge.
Don't worry, Barbara. We're to help you find your best fit. DM us your order info through this link. http://m.me/shapermint We'll have this sorted out.
There is no way to adjust the straps. The bra is pretty comfortable but I was happy to take it off at the end of the day.
Worry not, Teresa! We're pretty sure that there's something in the Shapermint marketplace that would work better. Exchange is on us! Send us a DM with your order details. Here's where: http://m.me/shapermint.
Really loved the fit and comfort of the bra but my straps slide down my shoulders, I keep getting I'm guessing what is computer generated customer experience survey's with no satisfaction. Very disappointed. Just want a suggestion or solution.
We hear you, Denise! We'll help you find your ShaperMatch! Exchange is absolutely FREE. Send us a DM here: http://m.me/shapermint anytime so we can work on your free exchange.
I had bought 2 bras but they were to small 4 me, so I emailed them. They told me they would refund my money no problem & they did. So I bought the right size. 1 had a clasp & the other was a pull over. There both extremely soft & comfortable. I wish the clasp one had a wider shoulder strap, but it does come with an extension clasp which is nice for larger women. I LOVE LOVE THESE BRAS
We got you and thank you for sharing this, Shanna. Right now, we got Truekind® Enhanced Comfort Wireless Shaper Bra and here's the link you can check. https://shapermint.com/products/truekind-enhanced-comfort-wireless-shaper-bra?variant=35011868295302 Or, you can reach our Fit Experts through this link. http://m.me/shapermint Stay amazing, boo!
Sizing perfect, fabric perfect has quickly become my staple bra
Yasss! Thanks for sharing your input and stay awesome, boo!
Ok but fit wasn't as advertised to me. Wasn't satisfied nor dissatisfied with purchase wasn't happy with fit.
Let's make it a 5 star, Stephanie. ;) DM us your order details so we can make it up to you. Here's where: http://m.me/shapermint.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Whaaat? Oh, no! Sorry to hear that you still haven't received your order, Donna. We'd love to take a closer look and see what happened. Please send us a DM here: http://m.me/shapermint. We'll replace it for free!