Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
These bras are so comfortable! I can't even feel them on!
Easy to order, shipped soon after ordering, arrived in good condition. Bra fits well and is very comfortable.
As always, everything is easy to navigate, my purchase went without a hitch, and my shaper got here fast.
The service was quick and efficient. Product arriving in a very reasonable time.
I could live in these leggings! So happy I purchased both the black and navy!
This is a great product. Fits like a dream. This bra is so comfortable I could sleep in it. The ordering process works well and the product was delivered in a timely fashion.
Loved my first one so much, I just purchased three more.
Supportive. Professional friendly timely good service
Although I appreciated the extender, I would not have been able to wear this bra without it. There were not any measurements available to judge
The size needed other than S, M, L, XL... etc. I ordered XL as that is the size I wear in most of my other clothing. I have had shoulder replacement
& the strap on my right side was too big. It slipped off all day. Maybe some kind of adjustment would solve that problem. I loved the material. It was very comfortable.
The bra is definitely not designed for biger cupped individuals. And the underwear could be longer so they don't roll down. But other then that its not bad.
We appreciate your feedback, Alicia. Fret not! Our 100% fit guarantee allows you to exchange to a different size, style or brand for FREE! Send us your order details here: http://m.me/shapermint so we can make it up to you.
I loved all my purchases. Fits well. Holds me in well
I like it, love it, 100% happy. I'm gonna order more products.
I received the wrong coloured leggings and your response was very quick and the ones I wanted were being sent out the same day. Was really expressed. Just love shapement
I received a quick and efficient service to exchange some items.
My first bra was big for my size. You guys send me another one that fits on the cups but the bottom band crumbles up and after a while irritate my skin. It would have been nice to have a wider under strap to stay on its place. That is why I don't use sport bras.
We're with you on this, Marta. :) A different size, style or brand should get you going. Please send us a DM with your order details so we can make it up to you. Here's the link: http://m.me/shapermint.
I love the comfort of the bra, just wish I could adjust the straps. I bought 2 & am going back for 2 more. I really like this bra.
Helpful, friendly and fixed my issue. They really want to make all customers happy.
The material although Very comfortable attracts all material to leave tiny speck balls. Before even washing for the first time, I noticed white
Little frizz balls attached on the bra. After washing it, it was worse. I have a photo look below
How do I get a refund on 3 bras?
Uh-oh! That shouldn't work that way, Athena. :( Don't worry, we'll help you with the return process. Just send us a DM here: http://m.me/shapermint anytime!
Very comfortable. It is soft on the skin and there is an extension that is very useful tailoring its size to my needs.
Aww. This is music to our ears, Maria! Can't wait for you to try more! :)
I bought my first two bras with a great deal of skepticism. I have purchased items from Instagram and FB ads before and found them to be totally wanting and often the poorest quality ones are from companies outside of the US. I was grateful that this company is a US company and even more grateful that the bras were great! I love them. Comfy. I actually purchased two more. I did read the comments to see if the sizing presented was accurate and ordered accordingly. The first two were sized as advertised (I always order one size up on most bras.) The prices were remarkable good also.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad to know that you find it comfortable, Linda. Sorry if the straps were too long. Let's get you the best fit! Please send us a DM here: http://m.me/shapermint so we can work on your FREE exchange.