Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Great service and communication and will certainly buy again thank you
The most comfortable bra I have ever owned. From the moment I first put it on, there was no pulling or digging, just pure comfort.
I didn't think it was going to workI then I tried it on it was totally amazing everything looks amazing on me now thank you so much
The Body Slimmers I ordered run very small compared to normal sizing. I contacted them and tried an even larger size but it was too small too. I gave up. The size I ordered should have been falling off of me. I even gave the sweet girl on the phone my measurements but still no luck.
I underestimated the sizing for the shorts resulting on the wrong size. I emailed and was responded to very promptly and professionally. Next thing you know my new size was in the mail. Easy peasy!
Holds in the tummy a bit as to be expected. Sits high on my waist.
Size is true and they work! They are comfortable and stay put, no rolling or adjusting.
Enjoyable experience that ended with a product I like very well, in 6 days!
Got two one large one med, which was what they said would be good for me, and they were right I'm a med but at least the large on is comfy around the house
Great experience with customer service even though the items did not work for me. They tried everything to make sure I was happy and satisfied. Just Wonderful. I wish the items worked for me but all had the roll down effect. Oh Well. Can't do anything about that. Anyway just the best customer service...
Great quality, love the fabric. Great customer service. Fast shipping.
Wonderful products! Can't get enough of them. Curveez® Comfort Evolution Full Body Shaper × 1
Black / XL
I really love the bra's they are so comfortable and really soft.
I ordered 2 bras that were on sale. One fits great but then the padding on the inside of the other moves around (like the padding in some bathing suits) needless to say that one doesn't get worn.
Oh, don't worry, Chasity. We'll send you a different style for free. Simply send us a DM on Facebook, and we'll get you a new one right away,
I find that the xl size varies from item to item. I have some xl items that are totally comfortable and some xl items that feel like I'm being attacked by a boa. Also, please keep in mind some of us gals are on the tall side and would appreciate a little more length on the leggings.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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It would be best if you get your size based on your actual hip and waist measurement in inches, Sheree. Send us a DM on Facebook, and we'll send you the correct size for free.