Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Me encanta estas prendas es como tener una segunda piel, moldea mi cuerpo y es muy comoda
Fast and easy ordering delivery came very quickly also. The only thing is 8 bought a black bra and a white one same size but the white one ran smaller than the black one I found that strange
The Girdle makes me look better in my clothes. It does hold me in as much as I thought.
I found your website to have issues. One major issue is not being able to see the total before you hit payment! I accidentally ordered two bras and only wanted one because I hit the back button to check my total!
The good news is that when I called, the associate was able to fix my problem immediately! The response time was slow in coming, yet very helpful! Now that I have my bra, I truly love it!
I ordered 2 shapemint... 1 fittwd 1 too big i send it back... i haven't heard a thing. Neither have they refund my money. I would never refer anyone to them...
I wish I realized that I'd also need to buy a top shaper in order to avoid a roll of back fat, but they do smooth out my stomach and hips well.
Shapermint was a pleasure to order from. They have great customer service and that is rare these days. Their products are top notch and great quality! This is my 3rd order and I'll be ordering again.
I have still not received my order, despite having been sent twice now. You keep sending emails but don't know I haven't had delivery
Hey there, Gill. Your replacement order was just created last Feb. 24 and it's already in transit. Rest assured that it will be there within 15 business days. Send us a DM on Facebook, so we can provide you the tracking details. Hope to hear from you soon.
Everything is good as far as shipping and packaging including the prices only thing I don't like are the constant emails trying to get me to buy more and more and more after making purchases they constantly try to get me to buy more after I just spent money on items from them. I have never in my life seen anyone advertise this way. Even when youre checking out they have so much they are still trying to sell even during check out and you have to go through every one of those ads and say no that you're not interested, at first it will make you think that the website is a scam when you see all those advertisements during checkout, it's rediculous.
Oh, sorry about that, Janece. Thank you for raising that concern. Rest assured that we're doing our best to improve the bots and make your experience much better in the future.
This is the softest bra I have ever owned. It lifts, and cradles. My breasts look like I went back in time. Everything stays in place. I can exercise and sleep in it and nothing shifts. I love it!
I am not completely happy with the high waisted shaper panties. I don't find they do what they are supposed to do. But I love the bras.
It rolls down as soon as I put my hands down to my side.
Oh, you probably just need a larger size or a different style perhaps, Yvette. Send us a DM on Facebook, and we'll get you a new pair for free.
I was not expecting anything like it it was the best service I had ever received
I have never received better customer service. Thank you!
I love the bra its comfortable and has decent support.
These are very comfortable to wear. Washes well, and stays put mostly. I say mostly because I don't have to keep pulling it up but the back part roles just a little. Best purchase ever
Very friendly customer support. Very quick delivery. Good quality bras.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there, Pat. Your order was already refunded except for the shipping fee of course. If you need more help, send us a DM on Facebook. Thanks!