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ShapermintReviews 7,380

3.1

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Shorts keeps rolling up
June 12, 2020

I put on my tan boy shorts but they are to small the tool up they legs don't stay in place

Date of experience: April 14, 2020
Texas
1 review
0 helpful votes
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Fantastic Customer Service!
April 14, 2020

I bought the Truekind wireless bra, it was too small. I requested a return and was immediately given instructions and mailing lable. As soon as I put the package back in the mail, I got notice the new ones shipped. The correct size bras are soo comfortable and a dream to wear. I love Shapermint

Date of experience: April 14, 2020
Florida
1 review
0 helpful votes
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Support
April 14, 2020

Comfortable, no wires. Great support. Love love love

Date of experience: April 14, 2020
Pennsylvania
1 review
0 helpful votes
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Greatness in black
April 13, 2020

Got my shaper panties love the fit made very nice and also wash beautiful plan to order more in the very near future thanks shaperware

Date of experience: April 13, 2020
Canada
1 review
0 helpful votes
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Amazing lift
April 13, 2020

These bras are AMAZING no back clasps, no underwire, no straps which slide on the shoulders which don't support at all. This bra has the best of all worlds. No clasps, great support and most of all... COMFORT!

Date of experience: April 13, 2020
Washington
1 review
0 helpful votes
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Great bra!
April 13, 2020

I took a chance on an ad on Pinterest and ordered two of your bras. They're wonderful! Not only comfortable but great support and unlike a lot of bras similar in theory to these (no underwire and latex), the cups separate for a soft, feminine look. They wash beautifully. I highly recommend these bras. I am a 34DD.

Date of experience: April 13, 2020
Florida
1 review
0 helpful votes
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Pleasantly Pleased
April 13, 2020

The shaper give my wife the sexiest shape that she's had since having our four kids... she has always been sexy but this enhanced that sexy that's still there.

Date of experience: April 13, 2020
New York
1 review
0 helpful votes
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Very satisfied
April 13, 2020

It was as pretty as I expected, comfortable enough & I loved it. Hoping to buy more.

Date of experience: April 13, 2020
Tennessee
2 reviews
0 helpful votes
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Excellent product
April 13, 2020

Excellent product. Good fit. Stays in place. I will order again.

Date of experience: April 13, 2020
Pennsylvania
1 review
2 helpful votes
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Roll Down
April 13, 2020

I read the reviews before i bought 2 pairs and i wad like omg these are great reviews im going to try these. I am now disappointed that they do infact roll down the back on my plus sized body. Its actually very frustrating i cant wear them due to them rolling down with every shift of my body. I would not be able to give any plus sized woman the recommendation of purchasing these products.

Date of experience: April 13, 2020
Shapermint R. — Shapermint Rep
over a year old

Sorry, it rolls down, Nakita. No worries, let us send you a new pair that stays up. Please send us a DM through this link http://m.me/shapermint.

Canada
1 review
0 helpful votes
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Great Customer Service
April 13, 2020

Had some delivery issue with the local mail provider. Just one call to Shapermint - and everything was resolved. I received the bra and greatly enjoying it! Highly recommend!

Date of experience: April 13, 2020
Maryland
1 review
0 helpful votes
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Love it
April 13, 2020

I love the feel of the fabric on my skin and it gives my body a perfect shape. I could wear it all day without feeling choked up or uncomfortable.

Date of experience: April 13, 2020
Minnesota
1 review
1 helpful vote
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Didn't think I'd care
April 13, 2020

I figured I would buy a pair only because they were on sale. That way when they slipped or rode or had horrible fabric, who care because it was only X amount of dollars. BUT they DIDN'T DISAPPOINT! The fabric was smooth and wonderful feeling. They didn't ride or fall. This piece cooperated and did a secretive job at helping me look food.

Date of experience: April 13, 2020
Washington
2 reviews
0 helpful votes
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I need to return my order (too small) but the paperwork accompanying my order is way too vague. No customer service number, etc.
HELP!

Date of experience: April 13, 2020
Shapermint R. — Shapermint Rep
over a year old

We got you, Rayanne. We just need a few details. Please send us a DM through this link http://m.me/shapermint so we can send you the right size for free.

Massachusetts
5 reviews
0 helpful votes
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A pleasant, shopping experience.
April 13, 2020

Experience was pleasant. Customer Service was Top notched.

Date of experience: April 13, 2020
Mississippi
1 review
0 helpful votes
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My review
April 12, 2020

I love the fitting. The longline feel; not too tight; just right. When you get to the buttocks/hips area after so long of a time it tends to get bit more stretchy..

Date of experience: April 12, 2020
New York
1 review
0 helpful votes
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Just ok
April 12, 2020

I like my shapermint purchase. But when I tried it on I really didn't seem to see a difference.

Date of experience: April 12, 2020
Germany
1 review
0 helpful votes
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Dissatisfied W/Shapermint
April 13, 2020

1st I tried a medium, then a small. It Only concealed my muffin top, NOTHING ELSE. My Stomach Remained the same.

Date of experience: April 12, 2020
Shapermint R. — Shapermint Rep
over a year old

Let's get you one with a higher level of compression, Diane. Exchanges are on us. Just send us a DM with your order details through this link http://m.me/shapermint so we can sort this out.

Puerto Rico
1 review
0 helpful votes
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Amazing product! Not For Everyone.
April 12, 2020

This product was great for me! However I have thick legs and even though this is supposed to be seamless it's still a little tight around my thighs so when I sit down I get sort of a muffin top on my legs if that makes sense lol. Still happy with it but I have noticed non of the products I've gotten from Shapermint are really seamless.

Date of experience: April 12, 2020
New York
2 reviews
0 helpful votes
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EXCELLENT
April 12, 2020

This is the BEST shape wear that I have ever tried & I have tried many. It's very comfortable & it really holds you in. The difference it makes is like oh Wow, really really AMAZING!
I'M VERY HAPPY WITH MY PURCHASE!

Date of experience: April 12, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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