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ShapermintReviews 7,380

3.1

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Love it!
April 21, 2020

I bought the Waisted Shaper Shorts and Waisted Shaper Panty, I am extremely surprised... I thought it would be uncomfortable and might not look good on me but... I was wrong these two products are amazing, comfortable, looks great and makes me feel amazing. After giving birth about a year ago, this just is a wonderful booster for my self esteem! Thank you!

Date of experience: April 21, 2020
Georgia
2 reviews
0 helpful votes
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Exceeds Expectations
April 21, 2020

Each article that I have purchased has exceeded my expectations! The control provided as well as comfort level are superb!

Date of experience: April 21, 2020
Texas
1 review
0 helpful votes
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I really love it
April 21, 2020

I really love it when I go work real comfortable with my short love it...

Date of experience: April 21, 2020
Washington
1 review
1 helpful vote
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I ordered the Curveez® High Waist Shaping Capri leggings and when they arrived there was a large opening in the crotch. When I talked to customer service they told me that is they way they come! Lol Anyway, they were not helpful at all. Product was defective and they told me that is the way they are suppose to look?! I mean who does that? Very bad experience. I would never recommend this company to anyone.

Date of experience: April 21, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi there, Stephanie. The Curveez® High Waist Shaping Capri leggings have an open gusset so you can easily pee without taking it off. If you're not happy with it, let us exchange it with a different design perhaps? Exchanges are on us. Just send us a DM through this link http://m.me/shapermint.

GB
1 review
0 helpful votes
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Very nice customer services department. Was able to follow the returns.

Date of experience: April 21, 2020
Nevada
1 review
0 helpful votes
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Cobb
April 21, 2020

I ordered my size in a bra but it was way too tight and even bruised my chest.

Date of experience: April 20, 2020
Shapermint R. — Shapermint Rep
over a year old

Oh no! The right size and style should get you going, Cindy. Exchanges are on us. Please send us a DM via http://m.me/shapermint.

California
1 review
0 helpful votes
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Shoeluvr
April 20, 2020

My experience with Shapermint has been very satisfactory. Terrific return policy. My only complaint with the product is the band around the bra is a little tight, and therefore rolls up, which makes it even tighter. I don't know if that means I need a larger size or that I am just pudgy in that area.

Date of experience: April 20, 2020
Canada
1 review
0 helpful votes
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Pleasantly surprised!
April 20, 2020

The quality of items was awesome, customer service too notch, everything about the purchase and presentation impressed me greatly.

Date of experience: April 20, 2020
Texas
1 review
0 helpful votes
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LOVE IT
April 20, 2020

I have 5 high waist shorts and I love them! I wear them everyday and they are absolutely comfortable. I order mine a little large for my size because I do not like to feel too tight but comfortable while contouring my body!

Date of experience: April 20, 2020
New York
1 review
0 helpful votes
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Shapermint
April 20, 2020

Very quick to order and receive
I had to exchange and it went smoothly and without incident

Date of experience: April 20, 2020
Canada
1 review
0 helpful votes
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To small
April 21, 2020

I ask for extra large I got very small so I can't say how good it is

Date of experience: April 20, 2020
Shapermint R. — Shapermint Rep
over a year old

Let us send you the right size for free, Doreen. Just send us your order details via DM through this link http://m.me/shapermint.

Florida
2 reviews
0 helpful votes
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Shapermint
April 20, 2020

Good and quick process no problems product is as shown was happy with purchase

Date of experience: April 20, 2020
New York
1 review
0 helpful votes
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Okay
April 20, 2020

It holds the Tommy in place. But doesn't really tuck it all in. But I love it anyway

Date of experience: April 20, 2020
Virginia
1 review
0 helpful votes
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Great bra! Great help!
April 20, 2020

I could not get out to shop because of the "sheltering at home" situation. The website was very helpful in walking me through its products and assisting me in finding the bra I needed. It fits well and washes/line dries well!

Date of experience: April 20, 2020
South Carolina
1 review
0 helpful votes
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EXCELLENT PRODUCT!
April 20, 2020

WHEN I PURCHASED THE ALL IN ONE PANTY. WOW, I LOVE THE STYLE, FIT AND WEAR. IT MADE ME LOOK SMALL IN THE WAIST AND SEXY WHEN I PUT PANTS AND DRESSES ON. I HAVE RECOMMEND TO 5 OF MY AUNTS. GETTING READY TO ORDER MORE.

Date of experience: April 20, 2020
Pennsylvania
1 review
0 helpful votes
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Rolled from the top
April 20, 2020

I was measured before I purchased and I wore it to my brother funeral and I was very embarrassed because I had to keep pulling it up, because it kept rolling down

Date of experience: April 19, 2020
Shapermint R. — Shapermint Rep
over a year old

That is not the experience we want you to have, Aletha. Let us make it up to you by giving you a free pair. A different size or style should work. Send us a DM at http://m.me/shapermint.

California
1 review
0 helpful votes
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Just okay
April 19, 2020

Do not find the shapermint wear so special. Okay product at a higher than usual price.

Date of experience: April 19, 2020
Shapermint R. — Shapermint Rep
over a year old

They're affordable, Rebecca. They also have different deals and sale promotion. Let us know if you still need assistance. We're just one DM away through this link http://m.me/shapermint.

California
1 review
0 helpful votes
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Shaper lover
April 19, 2020

I had recieved an email stating that ive been picked to try some items out. I have yet to received any

Date of experience: April 19, 2020
Shapermint R. — Shapermint Rep
over a year old

Sorry, you haven't received it yet, Ronilda. No worries, we can help you track it to see what happened. Please send us a message through FB Messenger. Here's the link http://m.me/shapermint.

Texas
1 review
0 helpful votes
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Veeerrry Pleased!
April 19, 2020

I find it hard to do business with some companies because of past experiences. I was pleased with the arrival time, the packaging and the fit I have a dress to put on when quarantine is over. I will share the site with friends and family.

Date of experience: April 19, 2020
Illinois
1 review
0 helpful votes
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Cool shaper
April 19, 2020

Loved it. So far lost more weight may need to get a smaller size.

Date of experience: April 19, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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