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ShapermintReviews 7,383

3.1

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
378
value
365
shipping
388
returns
257
quality
355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oregon
3 reviews
0 helpful votes
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Awesome
May 29, 2020

I have lost 162lbs and I was having trouble with all the extra flab (and I'm being nice) and these undergarments hold everything in place. If I had one complaint it would right I ordered you had a sale buy one get one well I missed it and we are getting ready on 6/5 moving to Illinois. And living on Social Security you can only afford so much. Thank-you so much.

Date of experience: May 29, 2020
California
2 reviews
0 helpful votes
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Server it's purpose
May 29, 2020

I bought this for a wedding that hasn't happened yet, but I feel great in it!

Date of experience: May 29, 2020
Texas
1 review
0 helpful votes
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Very Satisfied
May 29, 2020

I Love how it feels when you put it on and it's true to the fit, it's a perfect fit and I Love it, thank you for making such a wonderful gift for all women.

Date of experience: May 29, 2020
Maryland
1 review
0 helpful votes
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AWESOME
May 29, 2020

I received AWESOME service from Shapermint. Believe me, because of past experiences with others, I hesitated ordering. I absolutely love the bra! It feels like I'm wearing nothing yet gives the support and coverage. Shipping time was AWESOME as well! I hadnt forgot I placed an order, Lol!

Date of experience: May 29, 2020
Alabama
1 review
0 helpful votes
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Very comfortable and cool stay in place all day, no pinching or pulling absolutely everything it was advertised to be!

Date of experience: May 29, 2020
Washington
2 reviews
0 helpful votes
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Very soft
May 29, 2020

The material is very soft. But still not what I expected

Date of experience: May 29, 2020
Pennsylvania
1 review
0 helpful votes
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Very satisfactory excellent
May 29, 2020

Very satisfactory excellent I love how it hold your body

Date of experience: May 29, 2020
Illinois
1 review
0 helpful votes
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Feels Great!
May 29, 2020

I purchased one of the body shapers and am impressed with the quality and feel of the product. Good investment for the price.

Date of experience: May 29, 2020
New York
3 reviews
0 helpful votes
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Five stars
May 29, 2020

Holds in my stomach... not magically... but just enough

Date of experience: May 29, 2020
Georgia
1 review
0 helpful votes
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Shapermint
May 28, 2020

I had a hard time getting my order like l wanted. So somehow l ended up with 2 different orders and was charged.
I like the product waist shapes l recieved. I just got too many.

Date of experience: May 28, 2020
Texas
1 review
0 helpful votes
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Love it
May 28, 2020

Looks really good on love it i ware it all the time thank you

Date of experience: May 28, 2020
Minnesota
2 reviews
0 helpful votes
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Ms
May 28, 2020

No complaints the fit is perfect., the only complaint I had was the delivery time.

Date of experience: May 28, 2020
Washington
1 review
0 helpful votes
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Great support
May 28, 2020

Very comfortable, I love the pads that are sewn in and do not move. Great bra

Date of experience: May 28, 2020
Washington
1 review
0 helpful votes
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Great Shape-wear
May 28, 2020

Shipping is fast, products are excellent quality and fit as expected

Date of experience: May 28, 2020
New York
1 review
0 helpful votes
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Needed help, where was it?
June 12, 2020

I contacted someone and was told get a return e-mail or some kind of return contact, nothing has happened as yet. That was 2 weeks ago.

Date of experience: May 28, 2020
Shapermint R. — Shapermint Rep
over a year old

Sorry you haven't received your return label yet, Laura. Please send us a message through Facebook Messenger so we can check it out. Here's the link http://m.me/shapermint

Nevada
1 review
0 helpful votes
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Love it
May 28, 2020

Love there customer service and there products. Shaper sure makes a difference

Date of experience: May 28, 2020
Texas
1 review
0 helpful votes
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I was not at all pleased with the product, it was not as what was advertised.

Date of experience: May 28, 2020
Shapermint R. — Shapermint Rep
over a year old

So sorry you weren't happy with your order, Vivian. Can you message us through Facebook Messenger and tell us what happened? Here's the link http://m.me/shapermint

New York
1 review
0 helpful votes
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Very happy
May 28, 2020

Quality items that fit comfortably. I will be placing more purchases in the future.

Date of experience: May 28, 2020
Florida
1 review
0 helpful votes
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Best ever!
May 28, 2020

As I said before in reviews these underwear are as comfortable as it gets... worth every penny

Date of experience: May 28, 2020
District of Columbia
1 review
0 helpful votes
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I love it
May 28, 2020

My shapermint really sucks everything in. It's great! I even told a few friends and and one of my friends ordered one.

Date of experience: May 28, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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