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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I have lost 162lbs and I was having trouble with all the extra flab (and I'm being nice) and these undergarments hold everything in place. If I had one complaint it would right I ordered you had a sale buy one get one well I missed it and we are getting ready on 6/5 moving to Illinois. And living on Social Security you can only afford so much. Thank-you so much.
I bought this for a wedding that hasn't happened yet, but I feel great in it!
I Love how it feels when you put it on and it's true to the fit, it's a perfect fit and I Love it, thank you for making such a wonderful gift for all women.
I received AWESOME service from Shapermint. Believe me, because of past experiences with others, I hesitated ordering. I absolutely love the bra! It feels like I'm wearing nothing yet gives the support and coverage. Shipping time was AWESOME as well! I hadnt forgot I placed an order, Lol!
The material is very soft. But still not what I expected
Very satisfactory excellent I love how it hold your body
I purchased one of the body shapers and am impressed with the quality and feel of the product. Good investment for the price.
Holds in my stomach... not magically... but just enough
I had a hard time getting my order like l wanted. So somehow l ended up with 2 different orders and was charged.
I like the product waist shapes l recieved. I just got too many.
Very comfortable, I love the pads that are sewn in and do not move. Great bra
Shipping is fast, products are excellent quality and fit as expected
I contacted someone and was told get a return e-mail or some kind of return contact, nothing has happened as yet. That was 2 weeks ago.
Love there customer service and there products. Shaper sure makes a difference
I was not at all pleased with the product, it was not as what was advertised.
So sorry you weren't happy with your order, Vivian. Can you message us through Facebook Messenger and tell us what happened? Here's the link http://m.me/shapermint
Quality items that fit comfortably. I will be placing more purchases in the future.
As I said before in reviews these underwear are as comfortable as it gets... worth every penny
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Sorry you haven't received your return label yet, Laura. Please send us a message through Facebook Messenger so we can check it out. Here's the link http://m.me/shapermint