On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nothing to die for or swear by. I might buy again.
Fantastic experience from start to finish. Most comfortable bra I have ever worn. I used to sew bras professionally for a company in Montana and they are most comfortable, but these take the cake!
I received the leggings. They didn't fit. I replied on June 4th with a request to exchange for a smaller size. I have not heard anything. Not sure if that means "No".
Really comfortable! Love it! I will purchase more! Great service, they came quickly!
I love these bras! They are so comfortable! There is no cutting into the shoulder or under the boobs. It wonderful, plus they wash up nice. I hang they to dry or dry them in the dryer on air. I'll be back to buy more.
I like the product but in the instructions says you need to prder base on chart. My product is 1 size big on me. It's okay but doesn't do the effect I was expecting.
Great customer service! I would buy from this company again.
It makes me feel better about myself I just can't stop rubbing my stomach and I love the way my jeans feel on me now and everyone be asking have you lost some weight I just smile and say thanks
I have 2 of the bras and couldn't be more pleased. They are so comfortable, yet they still provide support. Shipment arrived quickly. I will order again.
Amazing fit and comfort! Great service! Prompt delivery! Very HAPPY!
At first I liked the shaper panties because they are made with great quality and are very comfortable, but they do not give me the look I wanted. My belly is accentuated rather than hidden or tightened. I feel like these panties are made for women with longer torsos. I have been trying to return the items but I am having one issue after another. For a company that says they excel in customer service, they are not winning my vote.
Try a different style or brand, Nicole. Don't worry, it's free! DM us your order details via this link: http://m.me/shapermint. Our Fit Experts are waiting to help you.
I first received shapermint as a gift now I'm hooked.
Everything is quick and I get updates on status of each phase. The product is super comfy and the packaging is done excellently.
It really makes me feel good in my clothing. Very comfortable no bulging. Very very comfortable. Thanks a lot will get more soon.
Excellent CS! The wireless bra I ordered did not fit. Requested return and Shapermint made it super simple. Received my correct size a few days later... WOW! Definitely will order from Shapermint again. Definitely will be a referral!
The material is better then I thought & since it's not made with cotton, my dog hair doesn't cling to it. The way it smooths out my belly makes me feel a lil bit more confident & that's always a plus.
I bought my first one to see if it really works. It did indeed. After that I bought one from other company, believing it would be the same. It didn't work. I have to pull it up all the time. With the Shapermint, that doesn't happen. It stay in place the whole day no matter the way you move. Right now, I ended up buying 3 more. They're the best.
I love it its just what I've been searching for thanks
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Sorry to hear that, Susan. Let us see what happened. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!