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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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The returns/exchanges are super easy and they really give you a quick response on any or all questions you have! They really do care how you feel side and out! Keep up the good work Shapermint team! Your doing one heck of a job! Love love love you all! Thanks for caring
I did not check the size chart correctly before ordering so my garment was too small. I called to order the right size and they sent me a new garment and told me to donate the other one. I wore the new one and was very satisfied. Comfortable! Easy to get on and off! Dries quickly too!
Well its okay I get my stuff on time an its always wright
Not too difficult to put on; comfortable
To wear, and pretty much, smoothing.
However, for me, there isn't enough
Flattening in my stomach area.
I had to order twice but the second order fit perfect and I love the bras. They're so comfortable and reasonably priced!
I first purcased 1 bra which fit perfectly. So I bought 2 more, same size. The 2 new bras are noth too small, cup wise. They do not cover all of my breast. I wear a D cup. No matter what I do, ther eith overflo the top of the cup, or the sides. Why such a huge difference?
Lean on, Lori. We got your back. The good news is, Shapermint is a marketplace. There's a wide variety of different styles and brands that you can get as a free exchange. Please PM us via FB messenger through this link. m.me/shapermint
I received the wrong product, but I am hoping they make it right for me once again!
Sure, Waldie. We'd love to make it up to you. Please provide us with your order details via FB messenger. Here's the link. m.me/shapermint
I give it a 4.9 for price, comfort, look, effectiveness, belly covering capabilities, delivery speed, quality, selection... the only reason I cant give it a perfect 5 is, because the specific one I've been wanting for weeks now, is not in stock, and it will be Dec before it will be in stock again:*( OTHERWISE U WONT BE DISAPPOINTED... I HAVE 3 & CANT LEAVE HOME WITH THE CHUBBY BELLY LOL. I wish I would have known about this sooner!
I love these products, I have several. They are so comfortable and with the perfect amount of support. No bulging, pinching or rolling up. I recommend this product to anyone who wants to improve their figure instantly!
Best support garment I have ever tried! Super comfortable, easy to get on & accents your curves with medium support.
Although I may not have chosen the best shapewear for myself, shapermint was extremely wonderful when it comes to customer service. Angel was an Angel and they made everything extremely easy and convenient for me.
I like it because it really does make a difference. I can feel it and ppl notice how it hold my tummy in a biit more together. I just thought it would have a lil biit more compression on my lower abdominal area. Everywhere else it fits just riight.
I really like the overall fit and they are comfortable I would recommend them to anyone
Felt good to wear to wear it. Was comfortable to wear. Kind of did the job. Think next time I will get a pair of the shorts.
Very comfortable. Had to go up a few sizes. I am 38b and ordered large. Too tight across middle. Went up two sizes. Just right!
Fit is very comfortable, and you don't have to worry about straps falling down all the time. But the band under the cups tends to roll up, which is annoying but doesn't seem to be visible through a blouse
Glad you loved how comfy it feels, Lynda. The good news is, exchange is free. If you feel getting a different style and brand is better, just let us know. DM us anytime through this link. m.me/shapermint
When I first recieved my order. The bra didn't fit quite right. It was too tight. The panties didn't compress me enough. I worked with a personal customer service lady and she got it all right.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Perhaps a different style or brand with higher compression is something that you need, Beverly. Exchange is free! Please provide us with your order details via FB messenger through this link. m.me/shapermint