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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I selected the size that was supposed to be appropriate to my size but it was too loose it didn't do much to hold me in around the abdominal area so that's my overall dissatisfaction
Experience has been great. The product is good except "my" fit is not as good as I would have liked. But... since everyone's body is not the same, my fit isn't either. It is very comfortable except the straps want to roll on my shoulder. The sport bra style is also comfortable but the band at the bottom also rolls. However, on a positive note, I really like the product and it is like wearing nothing. Coming from a woman who only wore underwire bras... I can't see myself going back to that style.
I loved these so much but on the second wear the shapermint ripped in the center of the crotch during the wedding I was attending. Really bummed out about it, because they felt so nice. Not sure what could have happened to them.
Oh, no! So sorry to hear about what happened, Alyssa. We'd love to make it up to you. Send us a DM with your order details via this link: http://m.me/shapermint so we can send you a new one for free!
These shapermint underwear are so comfortable to Wear & I can wear my fitted dresses again.
I've already done this twice. Did you receive my first 2 responses?
We're here to help, Amy. Can't see your other comment though. But please PM us via FB messenger through this link
When I first ordered my leggings they were too small. They sent me out another pair and was able to keep the other pair at no extra charge. They fit so nice. Helps with tummy control especially after my tummy tuck.
It was frustrating at first. But they stuck with me till I found right one. And no hassle exchanges.
The garments are comfortable, do the job of making me look better in my clothes.
I like how they are packaged, individually And neatly
Top rolls down making them very uncomfortable to wear
Oh, my! That might really be a bummer, Allyssa. The good news is, exchange is free! PM us via FB messenger through this link m.me/shapermint
Love them! I can fit into jeans i love that's a little tight and now i can feel comfortable and have confidence.
LOVE the bra material and fit, the catch is still scratching my back. Undergarments are too small.
I haven't actually worn this product yet, just tried it on. Due to the Covid-19, I am not wearing dresses right now, but once I do, I know I will love this item
Despite receiving dozens of emails per day from Shapermint they still have not sent return shipping labels via email. The return/ refund doesn't work on the website it directs you to the shopping page like your stupid enough to purchase again without returning the first merchandise they sent. Advice. ALWAYS ALWAYS READ REVIEWS BEFORE YOU PURCHASE ONLINE! Lesson learned the hard way.
Oh, my. So sorry for the hassle, Lisa. Don't worry, help has arrived. DM us your order info through this link. http://m.me/shapermint We'll have this sorted out.
I have loved everything about Shapermint! I now have 2 pairs of shaper boyshorts, leggings, cami, & 2 of the new high waisted swim bottoms! I was able to exchange one of the bottoms for a different size with ZERO hassle!
I feel like I've become a spokesperson for Shapermint because I tell EVERYONE about them!
LOVE, LOVE, LOVE!
The products were shipped promptly. However, the productS did not meet my specifications. The Packaging slip did not delineate the costs per item. There was no instructions on returns except referencing a website. The website
Does not address your concern. It will give mechanically responses. There is no live person or customer service number. I asked repeated for return instructions to no avail. If you have to return you have an ice cube chance in hell succeeding.
Oh, dear! Let us help, Dorothy. Exchange and return process should be hassle-free. Please send us a private message via FB messenger through this link. m.me/shapermint
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your experience, Nancy. We promise 100% fit guarantee, so if you feel it fell kind of short of your expectations then you can have it exchanged for free. Just PM us via FB messenger through this link m.me/shapermint