ShapermintReviews 7,379

I ordered a cami but received a bralette. I have talked to customer service twice. Each time they assured me a cami would be shipped in 4 to 8 business days. It has been over a month still no cami

I ordered four of their camisoles. The first package I opened, the camisole was COVERED in cat hair. I am severely allergic to cats and immediately fell ill and continued to have difficulty breathing for nearly two days even after using my emergency inhaler and medication. I tried to contact customer service, but they only respond with form letters. I also tried to return, but they demand I pay $5 to return products that were likely used and made me sick.

This "cami" I ordered was actually a breast binder. No contouring or shaping, just flattening. Was charged $7 shipping which I wanted refunded along with cost of this rag. Plus I do not want to pay $7 return shipping for this 2 cent garment. Nobody answers their customer service phone, and you just have bots to deal with. No follow up after 3 days. Had to go through credit card company for resolution. The customer service is just as inferior as their products. Don't waste your time with these crooks. Plenty of sites with primo stuff for FREE shipping BOTH ways.

I'm giving them two stars because I'm hoping the product itself, when it arrives, will be worth the hassle. I placed an order on their we website on 3/31, using our current address in Puerto Rico. Everything went through fine. Then on April 8th I received a notification that my order had been canceled "at my request." I did not request the cancellation. Their customer service rep informed me that they weren't able to "locate" the shipping address so they canceled it. Without any kind of attempt at clarifying the address. Weird business strategy. I then shifted the address to a NYC address, but of course the package will arrive after we've left. All in all, pretty incompetent operations management. Don't allow shipping to Puerto Rico if you don't understand that addresses here don't follow the same neat boxes from the United States. At the very least, they should have offered to expedite the shipping to arrive at the time it would have arrived has it been processed correctly on March 31st.

They work with what I want and offer me the best solutions. They aren't greedy and don't try to push me to spend more money when they could.

I ordered my Shapermint products on 3/16 it is now April 2nd and still don't have my products or a shipping date. I had to contact them to find out my order was held up because they didn't have one of my items. The professional thing to do would be to contact me and let me know but instead I had to contact them and get messages back and forth through Facebook messenger. I explained the. How inconvenienced I was and that fell on deaf ears. I will NEVER order from them again. If I don't have my product in the next 3 days I will be canceling my order and requesting a refund. Bad business!

NEVER AGAIN WILL I WAIST MY MONEY ON GARBAGE. ITS SUPOST TO hold all your rolls in and make you shaply... no it doesn't first I got the wrong size I didn't order a medium I ordered a large. The thing makes me look pregnant! I promise you im not. Not asking for a refund because I don't have the time to wait for it and other reviews are saying customer service sucks and rude as hell they just want your money. So no I'm good yall can keep my waisted money.

I placed an order and used a coupon which took my order from $104.00 to $78.00 once I completed the transaction, it charged me $189.00. When I noticed about five mins later I request a cancellation per online chat they keep giving me the run-around. I was transferred from Rachel to Wendy to Lorissa all of who was no help. This has happened to me twice. I WILL NEVER EVER ORDER FROM THEM AGAIN. BEWARE!. AND I'M CONTACTING BBB AS WELL AS FILING A COMPLAINT WITH MY CREDIT CARD.

I ordered a bra that was awful. I ordered it because it was rated so high by reviewers. After I received it and saw how bad the bra was, I went back to read the reviews again. It was then I discovered that if you sort from "low to high", there are lots of bad reviews - but they were all shown as 5-star ratings! When I tried to contact Shapermint through their website, their "chat" and "messenger" services only take you to a computer generated answer list and not to an actual person. Their use of 5 stars for poor ratings is false and unethical!

I wear S usually, but M Shapermint wireless bralette is still too small. Had to return that one. Material for the Truekind Daily Comfort wireless is too thick, not breathable. I will keep them but I will not wear them in the summer. Also from the photo, you can tell the inconsistency in their sizing. I ordered both styles in M (magically), otherwise I would have to return everything. Slow shipment! I ordered on Mar 8, they shipped on Mar 10, did not receive till Mar 17. The biggest bummer - a charge of $4.95 for return. But they claim themselves to be hassle-free. This customer will now be free from buying again from this company. That is true "hassle" free!

In Aug 2021, I ordered 2 cami's and a pair of shaper shorts. To this day, I have never received the shorts nor a refund. I have contacted them over and over again. They say they will ship the item out right away, then I get an email stating that they are out of stock but will ship as soon as available.To be out of stock for 6 months is very unreasonable.The least they could do is refund my money. Very disappointed with this companies ethics.

I bought an item from this company and so called joined the membership program I have tried to reach out to them to pl stop my membership several times and am unable to reach a real person. The time I contacted a so. Called ai they are never able to sing an account with my email address I keep getting flooded with ads for and are not able to find an account yet my bank statement is being billed monthly.

I am a size 8, an actual size 8, sometimes I even wear a 6. I ordered a tank top in Size large and it was way too small. The customer service bot was helpful in replacing my order with an XL, but based on how tiny the Large was I suspect that the XL will be too small as well. I'm confused by the "real size" models all over the branding. This company seems to cater only to size 0-6, yet capitalizes on being inclusive of larger sizes when that are fact, not. When a size 8 women needs to order an XL, something is a wry. This brand has drop shipment from China with dishonest market branding written all over it.

Beware when dealing with Shapermint.
1. Horrible customer service - takes forever to get an answer and just keep being told "we are looking into it"
2. Long shipping time - took over a month to receive my product
3. Pushy with reviews - received review requests before I even had product in hand
4. Poor shipping info - inaccurate shipping details - was told my package was delivered to my house hur was actually nowhere on my property but instead at the Local post office
5. Won't correct their error - they shipped the wrong items and and won't refund or exchange the product to correct the issue
6. The refund window goes from the date of order eventho it takes over a month to receive your order.
7. Products are made in China by a third party

This Bra is amazing! I was taking a shot in the dark ordering it, and I am so glad I did! It's comfortable and supporting! I don't feel like I even have a Bra on! I'm convinced that it is a little slice of Heaven! Usually I can't wait to take my Bra off when I get home, but this one is comfy enough to wear all day! Thank you so much!

I didn't like any of the products I ordered. They are made from fabric that will not breathe and I can't even imagine how terrible it would feel after a few hours. I returned the items and was charged a $4.95 return fee! When I was ordering I made sure I would be able to return easily if I was unhappy with my order. Based on the website and their "easy returns" I felt confident that I could. There is nothing on their return page that mentions the fee. If I had known there would be a return fee I would not have ordered from them.

Who knows if the product actually works because they send you whatever they want instead of what you actually ordered. You would think hmmm ok simple fix? NO! Only computer bots that don't actually help and there doesn't seem to be a real person to speak with. People work hard for their money and expect to get what they ordered. Not the company sending out whatever product you have to much of in your warehouse.