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I didn't like any of the products I ordered. They are made from fabric that will not breathe and I can't even imagine how terrible it would feel after a few hours. I returned the items and was charged a $4.95 return fee! When I was ordering I made sure I would be able to return easily if I was unhappy with my order. Based on the website and their "easy returns" I felt confident that I could. There is nothing on their return page that mentions the fee. If I had known there would be a return fee I would not have ordered from them.
Tip for consumers:
Know that there is a fee to return anything- $4.95.
Products used:
I kept one tank.
Everything I have gotten fits perfectly. I love the individual customization, both in size and details like sleeve length, neckline, etc.
The $40 off coupon
After spending almost $200 on 3 bras, and expecting an amazing fit I was very disappointed. They do not fit well at all. I started contacting customer service via email, their AI bot, and their website chat. I just get automated responses. I am afraid to just return them because I am afraid I won't get my money back. I am really frustrated. I do not recommend them. The bras do not fit that well, and customer service does not respond.
Hello Carrie,
My name is Carolynne, I am a member of the Leadership team here with ThirdLove and I wanted to reach out to offer further assistance. Would you be able to provide me with your order information so that I can further review this? We are available 8AM-5PM PST Monday-Saturday via live chat and email but have been working through some operational changes while adjusting to work remotely, so I appreciate your patience and understanding.
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Product did not meet expectations, looks nothing like the picture. Keep getting the run around on...
I wanted to return 1 of 2 bras I ordered! They told me to keep it but they'd send me a...
We feel bad that you experienced this, Carrie. The fee is waived if you'd opt for an exchange. You may see our policy here: https://help.shapermint.com/hc/en-us/categories/360000369573-Exchanges-Returns. Hope you can try us again in the future. We'd love to enhance your Shapermint experience.